Thewarehouse.co.nzReviews 1

Failed delivery twice of the same purchase. I bought a 110L plastic storage bin. When it was delivered the lid was badly cracked. They sent a replacement, which tracking showed wouldn't be delivered because the second one had been damaged by the delivery driver too. After two failures I asked for a refund of $27.00. They said the refund would take up to 5 days. Why, in this age of instantaneous electronic tranactions does a refund take 5 days? They never offered a voucher or whatever as compensation for two failed deliveries, so I asked for some compensation. And they begrudgingly offered me a $10.00 online voucher after asking, which I thought a little insulting. I had probably spent at least $1500. 00 in the last 12 months purchasing online at The Warehouse. Never again! Failed delivery & lousy customer service! Don't go there!