Themoleskinjeansco.ukReviews 2

Wanted to support a British company, but totally annoying experience. Asked in advance about sizing and told to measure my waist as "they don't do vanity sizes". I did this and ordered accordingly. The jeans that turned up were too big by far. I measured these carefully and they were three inches bigger than expected (a vanity size!). When I tried to return them, I had to go through 18 emails and they made me take photos to prove they were not right. They then sent me a photo of the returned jeans showing they were fine. The photo clearly showed a slap-dash measure and not accurate. They then had the audacity to try to fudge the refund with the cost of postage taken off. This is clearly goes against their website that states a "no qibble" return policy within 30 days for whatever the reason. The jeans were fine, but not that special so I would avoid as the customer service is poor. The photo shows 115.5cm (45.5 inches) but claimed to be 42.

I ordered a pair of €70.00 Moleskin Jeans from this company on 3/26/24 I finally received them on 04/25/24.
It took a month to receive this item. The shipping cost me $15.00.
Once I received the item, they looked nothing like they did in the pictures on their website.
I thought I was ordering a pair of light brown jeans, what I got was a pair of dark olive green jeans.
I went to their website to find out how to return the item for a refund but couldn't find any information so I had to email them to get the information. Once I got a reply they said that I could return the item but I would have to pay the shipping again to return them. I live in New England, shipping the item back to the UK would have cost me an estimated $50.00.
So this company wants me to pay $65.00 in shipping cost and when all is said and done, I will get a $5.00 refund on my 70.00 purchase. OH and did I mention it took almost 5 weeks to get the wrong merchandise.
The company took no responsibility and offered no solutions other than, pay us or keep our mediocre merchandise. So if I returned them, they get there product back and I'm out $65.00.
My advise is to buy from another company. There is nothing unique or outstanding about these jeans.
And their idea of providing a quality product at a good price is non existent.
Considering the amount of time I have wasted with these people, and to then end up with no merchandise to show for it, is, I think the definition of an unsatisfied customer.
I will be donating these to Goodwill. Perhaps that way some good can come out of this.