Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of TheMobileBase CA

TheMobileBase CAReviews 48

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TheMobileBase CA?
grey stargrey stargrey stargrey stargrey star

TheMobileBase CA Reviews Summary

TheMobileBase CA has a rating of 4.6 stars from 48 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheMobileBase CA most frequently mention mint condition and fast delivery. TheMobileBase CA ranks 11th among Mobile Phones sites.

service
3
value
4
shipping
4
returns
3
quality
4

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow lu N.
Unfollow lu N.
Share Review
Report Review

Stress free purchase
April 19, 2018

I bought an iPhone 5S. It's an upgrade from my iPhone 4.

The website said the condition of the phone was "fair". The description of fair warned me there might be some scratches, and there is one blemish on the screen which doesn't bother me at all.

When I first found the website through google I was offered a $25 coupon. The price of the phone was $150, so with the coupon plus shipping I thought it was a really good deal. I was also reassured by the promise to take it back within 30 days if I wasn't 100% happy, and that I would receive a prepaid shipping label.

The phone arrived promptly, when promised. It was unlocked, so all I had to do was break the edges off my sim card and transfer it from my old phone. Two weeks later I got an email to check on how I'm doing with my new device. That's class! I'd already recommended mobile base to a couple of friends. I felt I was in good hands throughout the entire process.

Everything about this phone works absolutely the way I expected it to. I'm really happy I made this impulse buy.

Date of experience: April 19, 2018
Canada
1 review
0 helpful votes
Follow Micheal S.
Unfollow Micheal S.
Share Review
Report Review

Didnt want to pay big bucks for new iPhone or via contract, as just do pre-paid service. Bought 2ndhand iPhone from classified listings and got burned, didnt work.
So decided to try Mobile Base, great selection, great service and speedy delivery - went with an iPhone 6s, came like new, battery at near 100%; good customer follow up. Highly recommend Mobile Base for reliable used cellphone purchase.
Rob in Kelowna

Date of experience: April 19, 2018
Canada
1 review
0 helpful votes
Follow Carole S.
Unfollow Carole S.
Share Review
Report Review

Everything as promised.
February 21, 2018

Good selection with excellent prices. Prompt delivery. All good.
My order actually came ahead of predicted time, something unusual in this day.

Date of experience: February 21, 2018
Canada
1 review
0 helpful votes
Follow Miranda N.
Unfollow Miranda N.
Share Review
Report Review

No Hassel Awesomness
February 20, 2018

Let me start by saying this company is great! The original phone I bought didn't work, but the Mobile Base had an amazing my return policy. When I emailed about it not only did they return my email with in 24 hours, they paid for my return parcel. My second phone I got was even better than the first. I'm so satisfied with the product and service I've been telling everyone I know order from the Mobile Base. When I need another phone this is where I'm going to buy

Date of experience: February 20, 2018
Canada
1 review
0 helpful votes
Follow Pat W.
Unfollow Pat W.
Share Review
Report Review

This is a great place to buy a low cost quality phone. I am very happy with my phone and the service I received and their fast delivery service. This company really cares about their customers and sell beautiful refurbished/used phones for such low prices. I would highly recommend them and buy from them again. Their customer service is #1.

Date of experience: January 25, 2018
Canada
1 review
0 helpful votes
Follow Gus Z.
Unfollow Gus Z.
Share Review
Report Review

I phone 6 s purchase
January 24, 2018

I recently purchased a refurbished i phone 6 s from the Mobile Base. The phone was listed as in Mint condition and when it arrived it was basically brand new and working great.The customer service and delivery were all first class. I highly recommend The Mobile Base as an excellent place to buy a refurbished phone.

Date of experience: January 23, 2018
Canada
1 review
0 helpful votes
Follow Marg G.
Unfollow Marg G.
Share Review
Report Review

Excellent Company
January 12, 2018

I recently purchased a used iPhone 7 Plus from The Mobile Base. The phone was delivered very quickly, was exactly as described and was a fair price. Highly recommend this business.

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
Follow Ben D.
Unfollow Ben D.
Share Review
Report Review

Simply Amazing
January 6, 2018

Amazing discounts. First class customer service - very responsive! The phone was here in no time at all too. And it was in great condition! I am simply thrilled with the service offered by this company. Very happy!

Date of experience: January 5, 2018
Canada
2 reviews
1 helpful vote
Follow Steve E.
Unfollow Steve E.
Share Review
Report Review

Ordered a reconditioned iphone 6. It arrived very quickly, and was exactly as described. Works very well. Excellent service, thanks!

Date of experience: January 2, 2018
Canada
1 review
0 helpful votes
Follow Ann M.
Unfollow Ann M.
Share Review
Report Review

Perfectly amazing!
December 28, 2017

Its my first purchase of a refurbished phone online because I had always been wary of the condition of the item without seeing it firsthand. But when I received the iPhone 5s I ordered for my dad, I received a product that was beyond my expectation. It didnt even looked second hand at all since it looked quite perfectly new to me. I also almost cancelled my order because I found a lesser product somewhere else, but they had extremely great customer service and friendly representative who price matched it for me and upgraded shipment to Express. Since its the holiday season, I was told that it might arrived late but it arrived rather early. Thank you and more power to your entire team, The Mobile Base.

Date of experience: December 27, 2017
Canada
1 review
0 helpful votes
Follow Zie g.
Unfollow Zie g.
Share Review
Report Review

Great phone and great service. The phone arrived on the expected day and was in pristine condition. The prices are very competitive. Would recommend mobile base to any one

Date of experience: December 14, 2017
Canada
1 review
1 helpful vote
Follow Louise N.
Unfollow Louise N.
Share Review
Report Review

Better than expected
December 8, 2017

Very quick delivery and the product was in better than expected condition. Very happy with these guys.

Date of experience: December 7, 2017
Canada
1 review
1 helpful vote
Follow John R.
Unfollow John R.
Share Review
Report Review

I was burned on a craigslist purchase, and was looking for a reputable firm to supply a new iphone 6S. The MobileBase had one at a price I was willing to pay, and delivery was within a few days. Put the sim card in and away you go! Good company ro deal with.

Date of experience: December 6, 2017
Canada
1 review
0 helpful votes
Follow Andy R.
Unfollow Andy R.
Share Review
Report Review

Great used phones
December 3, 2017

I've purchased several Blackberry phones from this company for myself and relatives at a great price and quality.
They are honest and their website accurately describes the conditions of their devices, so you know what you are getting.
Also, delivery is quick and packaging is protective of its content.
No hesitation purchasing from them again in the future.
Thanks.

Date of experience: December 3, 2017
Canada
1 review
0 helpful votes
Follow Martin E.
Unfollow Martin E.
Share Review
Report Review

Have now received my second phone from The Mobile Base. Both phones were exactly as described, one was in Mint shape, the other in Good shape, but actually seemed Mint as I did not see any wear on it at all. Service was super fast, and I found the exact phone I was looking for both times. Check back often as they say because their inventory changes daily I think.
I have recommended them to anyone looking for a phone. Why buy new? Makes no sense to me!

Date of experience: November 18, 2017
Canada
1 review
0 helpful votes
Follow Paul R.
Unfollow Paul R.
Share Review
Report Review

This is a wonderful company to deal with. If what you buy isn't right they make it right. They are honest and understanding. They take the time to listen and they do their best to resolve any issue a customer has. I know they looked after me. Thanks!

Date of experience: November 15, 2017
Canada
1 review
0 helpful votes
Follow Colin N.
Unfollow Colin N.
Share Review
Report Review

Great Value Service
November 13, 2017

The iPone I ordered was described as Mint and it really was as new. Delivered to me well within the advertised time frame, and oh yes the price was right. I am completely satisfied and have no reservation in recommending this company. Colin N.

Date of experience: November 13, 2017
Canada
1 review
0 helpful votes
Follow Sandra L.
Unfollow Sandra L.
Share Review
Report Review

The phone is in great condition and works like a charm. No complaints here. Wonderful and prompt customer service. Will definitely order from here again.

Date of experience: November 10, 2017
Canada
1 review
0 helpful votes
Follow S M.
Unfollow S M.
Share Review
Report Review

I ordered an iPhone 5 mint condition from website but unfortunately is wasn't in stock, but the wonderful team at The Mobile Base upgraded my phone to an in stock model with no additional charge to me. I was flattered. I received the phone within promised time frame and the used phone was in A+ shape. I strongly recommend buyers looking for used phones to check this site out

Date of experience: November 9, 2017
Canada
1 review
0 helpful votes
Follow MaryAnne G.
Unfollow MaryAnne G.
Share Review
Report Review

Just like new
November 8, 2017

Love my iPhone 5S! Looks brand new, works great and good battery life. Very impressed with service. Highly recommend.

Date of experience: November 7, 2017

From the business

Purchase your next smartphone from us and save big. All devices are certified used and fully tested. Your satisfaction is guaranteed with risk-free returns!