The LittleOak Company

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The LittleOak Company

3.9

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The LittleOak Company Reviews Summary

The company enjoys a positive reputation largely due to the quality of its products, particularly its goat milk formula, which many customers report as beneficial for their children. Customers appreciate the ease of ordering and commend the responsiveness of the customer service team, often highlighting their willingness to go above and beyond in resolving issues. However, concerns have been raised regarding shipping delays, packaging quality, and the website's usability, which some found cumbersome. Overall, while the product satisfaction is high, improvements in logistics and user experience could enhance customer loyalty further.

This summary is generated by AI, based on text from customer reviews

service
28
value
3
quality
86

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Wonderful
October 3, 2021

After not being able to breastfeed successfully, Little Oak formula made a huge difference in our life. It's gentle for our little babe and she took to it straight away. We can relax knowing she is happy and healthy and getting everything she needs!

Date of experience: October 2, 2021
Australia
1 review
0 helpful votes
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Magic Milk
October 2, 2021

I wish I found this formula 5 months ago!
My daughter slept through the night with no crying or discomfort. It's a bloody miracle :)
Ordering 2 tins ASAP!

Date of experience: October 1, 2021
Australia
1 review
0 helpful votes
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Best product and packaging
September 30, 2021

My son loves this milk and I love the ingredients!

Date of experience: September 29, 2021
New Jersey
1 review
0 helpful votes
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Not great
September 29, 2021

Product is amazing and so is customer service when you reach out. Shipping delays and challenges make it hard to feel secure knowing your child will be fed.

The LittleOak Company attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2021
Florida
1 review
0 helpful votes
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Great customer service
September 29, 2021

My little one hasn't tried the formula yet, but I am so impressed with the level of customer service from little oak.

Date of experience: September 29, 2021
New Zealand
1 review
0 helpful votes
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Great customer service & product!
September 23, 2021

Easy ordering system! Despite some delivery delay, it has been quite a smooth sailing experience with the orders. Very fast customer service response.

Date of experience: September 23, 2021
Australia
1 review
0 helpful votes
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Wow product and service like no other!
September 21, 2021

I can't believe how fast this arrived and I'm so happy to have finally found a high quality formula!

Date of experience: September 20, 2021
Australia
1 review
0 helpful votes
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Brilliant. Website always up to date. Great service

Date of experience: September 19, 2021
New Zealand
1 review
0 helpful votes
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Credit card
October 11, 2021
Updated review

The credit card functionality is not working for me. I tried multiple times and cant enter the card details.

The LittleOak Company attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2021

The credit card functionality is not working for me
September 27, 2021
Previous review

The credit card functionality is not working for me. I tried multiple times and cant enter the card details.

Date of experience: August 27, 2021
Australia
1 review
0 helpful votes
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Amazing customer service
September 10, 2021

I spoke with the customer service team about some of the delays with stock from NZ. They were able to dispatch a container for us promptly by proritising us. They even had a local rep drop off some testers to get us through the night. Amazing.

Date of experience: September 9, 2021
Australia
1 review
0 helpful votes
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Amazing customer service
September 10, 2021

Love Little Oak! The product is great for my little one and their customer service is outstanding. So quick to respond and they certainly went the extra mile when we were in a bit of a bind due to an Australia Post hold up. Couldn't recommend them more!

Date of experience: September 9, 2021
Australia
1 review
0 helpful votes
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Great!
September 9, 2021
Updated review

Great! Wonderful experience thank you!
Very happy :)

Date of experience: September 9, 2021

Great!
July 26, 2021
Previous review

Great! Wonderful experience

Date of experience: July 26, 2021
Australia
1 review
1 helpful vote
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Little one LOVES
September 9, 2021

We switched formulas as I was starting formula full time with my little one - after doing my research and hearing about how pure/good the ingredients where I decided to opt for little oak. Not only does my bub guzzle this down, the mum guilt of not being able to breast feed has totally gone because this product is great quality and she is so HAPPY when feeding! Thank you little oak! X

Date of experience: September 8, 2021
Australia
1 review
0 helpful votes
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Delivery time was a little slower than I'd hoped for but other than that it was great.

Date of experience: September 7, 2021
Australia
1 review
0 helpful votes
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Thank you
September 7, 2021

Brilliant! Thanks to everyone who worked to get our order to us asap

Date of experience: September 6, 2021
Australia
2 reviews
0 helpful votes
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Great product
September 6, 2021

Thanks for getting this out to me even though you were backlogged. Got it just in time. My little one thrives on it

Date of experience: September 6, 2021
Australia
1 review
0 helpful votes
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Excellent product & service!
September 1, 2021

Always the best services provided each time I order Thank you!

Date of experience: September 1, 2021
Australia
1 review
0 helpful votes
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Exceptionally happy
August 31, 2021

Nancy went over and above to get my order delivered as soon as possible. What a wonderful woman to speak and correspond with. I'm so pleased with the product and the people behind the product.

Date of experience: August 31, 2021
Australia
1 review
0 helpful votes
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Late delivery
August 31, 2021

I feel a little put out by paying for express delivery and it being delayed, albeit not a major delay.

Date of experience: August 31, 2021
Australia
1 review
0 helpful votes
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Little oak
August 31, 2021
Updated review

The times I have purchased on line through little oak have been very quick with delivery. I was close to running out of a tin when I first started giving this to my son and I rang to see how long delivery would be, the lady I spoke to went above and beyond and it was on my doorstep the following day. Very happy with little oak. Also just recently little oak had no stage 2 formula and I messaged in a panic and was treated so nicely. The lady who messaged me sent me s few boxes of single serve sachets to get my son through until my next order was delivered. I highly recommend Little oak to everyone that has asked about baby formula.

Date of experience: August 30, 2021

The times I have purchased on line through little oak...
August 17, 2021
Previous review

The times I have purchased on line through little oak have been very quick with delivery. I was close to running out of a tin when I first started giving this to my son and I rang to see how long delivery would be, the lady I spoke to went above and beyond and it was on my doorstep the following day. Very happy with little oak.

Date of experience: August 16, 2021