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The Ladders Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its product offerings, particularly the Apply4Me feature, which many users found to be efficient and time-saving. Customer service is frequently praised, especially for the responsiveness and professionalism of representatives like Christine and Monica, who effectively resolve issues and provide support. However, concerns persist regarding the lack of transparency surrounding the suppression list and auto-renewal policies, which have led to frustrations among subscribers. Overall, while the company excels in service quality and user experience, addressing transparency and communication issues could enhance customer trust.
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Melanie was very helpful. She is an asset to Ladders and especially for me as a candidate with a unique skill set and credentials
I recently requested to purchase contacts for the wrong job/company. Totally my error. I submitted a service request indicating my error and requested the intended contacts. Less than 24 hours later, I received the requested (but not wanted) contacts, quickly followed by a response to my service request. Monica Toribio in support offered a 1 time exception to address my mistake and had the desired contacts sent to me immediately. Great customer service should always be acknowledged and appreciated!
Christine was patient and thorough. She answered all of my questions and was so pleasant!
You guys are responsive and really pleasant to work with. Thanks!
I can't thank enough for the collective efforts by Ladders' team!
I wanted to share kudos for Monica Turibo, Customer Experience Advisor on her promptness and professionalism in responding to my request today. Thank you Monica!
I was disappointed about being auto-renewed after I had cancelled my service, but Monica Toribio quickly took care of it for me. The website was easy enough to use while job searching.
Quick to reply and provide solutions to my inquiries.
Barbara dela Paz was very understanding to my frustration with finding a job using the site, and has provided first-class customer service in this process.
Great customer experience with Barbara. She was quick to respond and give clear explanation to my questions
Quick assistance resolving my account issue (multiple accounts needing to be merged/updated). Rhandel Lorenzo knew exactly what I needed to have done and fixed it within moments. Great service!
I love this website! So easy and convenient compared to the other options.
The customer service is excellent. Really helped me and was quick to resolve my issue.
The Ladders looks good on paper. The reality is that the job matching feature is, in my view, quite poor. I've been a member for years but bottom line: Too much volume, not enough accurate matching. I have cancelled my membership. Good luck!
I had a problem. It took one and only one E-mail with Ms. Toribio to resolve the issue.
Apply4me is a game changer. My only suggestion would be to have an AI/ML tool that would select your best resume from a selection of resumes based upon the JD as well as adjust cover letters automatically and then allow you to approve or personally nuance, but other than that - PERFECT. Thank you.
I reached out for assistance with an undeliverable email and Monica Toribio was amazing! She provided timely and competent assistance. Thank you, Monica!
Great support and super easy to apply for jobs that fits one's career level.
I made a request to have my profile removed as I have long been retired. It was immediately accommodated.
Christine helped me quickly, politely and in the most efficient way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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