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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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Our first choice hotel is not appearing at end of request
Our host Mohamed Ramadan was amazing. He is knowledgeable and respectful
Room for more improvement. It's quite understandable sales agent need to make sales but don't be aggressive about it.
Not impressed. I feel I was mislead by the process - not sales agent fault. Everyone was really friendly including sale agent and was made to feel important and royal until I mentioned that I need sleep on it before making decision. I felt that way more than 3 people were involved in sales process and things seem to be fake. Do you the fact that I did not sign, I was seriously considering until the way the exit occured. The exit strategy was not comfortable at all and extremely awkward. It was like walk of shame because I did not sign. A walk of shame including the ride back with taxi. I did not appreciate at all. And for that reason I would not want to associated with the first group or even accept their 2 free hotel nights which is also about misleading. In the end because of this uncomfortable feeling, I am happy I did not take the package, because I how I was made to feel when I left the hotel. Not a good feeling at all. Amazing hospitality in the beginning but not for exit.
I really like hospitality, and I really appreciate your efforts
This wasn't convenient when booking to far away. I had to wait until today to book my trip for November when I had already purchased my flight.
لم أخوض التجربة واتمنى ان أنال المزايا التي تحقق هذا التقييم
I was received well by the front desk personnel who did quickly informed the consultant to attend to me.
Dear Anthony,
Thank you so much for your feedback and for sharing your positive experience.
We look forward to welcoming you again.
Best regards,
The First Group
غير راضي للتجربة، عدم رد ، و عدم الوفاء بالكلمة
غير ملتزمين
تجربه فريده وجديده … شكرا الاستاذ المحترم
سعيد
عزيزي السيد يوجين،
نشكرك على انضمامك إلى تجربة دبي لايف ستايل الحصرية.
رحلات آمنة
ذا فيرست جروب
اكثر من ممتازه …. خالص شكري للاستاذ سعيد
انسان خلوق ومحترم ومتعاون جدا
,عزيزي السيد هيثم
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
I can evaluate precisely only after the visit, thanks
Dear Samson,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
My husband has a second membership and today I will proceed with the same options. So we need to comunicating rooms.
Dear Kofi,
Thank you for your feedback. We are glad to hear that you had a wonderful experience with our team.
We highly value our investor community and we couldn’t be more delighted to hear that you are looking out for investment opportunities with us.
We look forward to being at your service for years to come!
Kind Regards,
The First Group
Muhammad Ramadan was our host and he was very helpful in explaining all the process, stages and showing us around. He was kind, compassionate and friendly.
Dear Mr. Ibrahim,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
Reaching correspondents is quite difficult. My travel dates are August 14-20 and I want to know if it's possible to get this package.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hassan,
Thank you for your review and feedback on your trip to Dubai.
We pride ourselves in delivering exceptional customer service! We're so glad to hear that you and your family had a memorable time and a wonderful interaction with Mr.nMohamed.
We look forward to welcoming you again.
Best regards,
The First Group