Thebookdepository.co.uk

Ordered an expensive new book. The book was wrecked by them before dispatch. Their speciality is books but couldn't pack a book without ruining it. The gluey sticky flap of the cardboard envelope was tucked into the envelope and adhered to the front cover of the book, instead of being stuck to the outside of the envelope. Their staff need a video on how to put a book into an envelope intact. Not nuclear physics. Worst state of goods ever received. Asked for a replacement. Got a refund. Lied about replacement policy – 2 different versions from 2 different staff. I believe that this was such severe negligence that I should have received a special courtesy replacement, no questions. Giving me a refund wasn't a nice gesture either, it saved them from giving me two books for the price of one. I'll never buy any books from them again.