Textbooks.comReviews 93

Sold 6 of my books online to them. Got a quote price of about $30, which was fine, as no other site was giving my that much money. Sent them the books and they email me back saying they can not accept 5 of the 6 books due to water damage. However, there was NO water damage on any of the books. The asked me to make a payment of $15 for shipping to get the books back. It seems like a scam to me, so I'll just be taking the $9 they decided to give me for one of my books they actually "accepted".

I am returning to college after a number of years in the workforce and I was sure there were plenty of resources out there since I last attended college. I thought textbooks.com would be one of them and I noticed they had offered a textbook as an ebook, which I have become fond of while reading on my ipad during my commutes. I attempted to download the book and received an error and after making sure my programs were up to date and still couldn't make any progress I decided to contact customer support. I did receive an email within 5 hours, which was nice, however they informed me that I needed to use outdated browser editions to be able to download the textbook. When I called in to receive additional support I was put on hold for 10 minutes and then received a generic voicemail letting me know that there are no techs to help and I could leave a message and they may get back to me. I was very disappointed with this experience and am hopeful to at least get my refund quickly.

It isn't a scam, but don't count on getting your book.

I ordered a book from Textbooks.com. Later I realized that they had my mailing address wrong on the receipt they e-mailed me. I never wrote "1902 W Loop Apt B"; their address verification software which of course knows better where I live than I do, mangled it. I live at 1902 WEST Loop, and that is NOT a direction. It's the name of the street, and the PO will never deliver it to W Loop. Of course they can't be reached by phone except weekdays when I am at work. It said I can edit my order, but no means was provided on the web site to do so. I sent them a request via contact form to change the order. Nothing changed. I expect they'll read it about Friday after shipping my book to Timbuktu. I clicked cancel the order but nothing happened. I changed my address in the personal profile, but it claimed the whatever can't verify my address change. Oh, whatever. I just ordered the book from Abe Books, which has my address saved correctly, and just sent them another order, you're idiots, cancel my order, to NOT ship the book, unless you want to deal with the Better Business Bureau, flea brains. Of course I do not yet know if they WILL refund it, but they better.

I placed an order for a book online seeing that there was only one left from a seller. There's a place where you can view pending orders and after 15 minutes, when the page showed nothing but I knew my order had gone through I contacted customer service who told me that it had gone through. I received an email sometime after with a tracking number notifying me that the book had left the warehouse. So, for the most part it was worry free except their orders not showing up on your order list. They also had a thing where if you return the book within a time frame (for school, a semester) they can give you up to a certain amount which is useful if you want to 'rent' a textbook. I chose to keep mine so I can't comment on that process, but it's helpful to know.

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I brought an access code from them to use in my online math class for 44.00 dollars. I called two times to make sure that if the code didnt work that I would be able to get my money back. When I recieved the code it was wrapped in plastic and the only way to see it was to unwrap it from the plastic. Guess what? The code didn't work and they told me that it was my fault because I ordered the wrong code. I didnt order the wrong code according to their website this was the code for the ISBN number that I entered. I had to call several times before speaking to a supervisor and I finally got a hold of one named Eric. He didnt seem very apologetic and simply told me that theres nothing he could do because I opened the package and they don't accept returns unless the item is in new condition. How can I know if the code worked if I didnt open the package? I was set up by them to fail in this situation. There should be a way for them to check to make sure I havent used the code yet, they think that I have used the code already and trying to scam them (thats what a representative named Brandi told me). I cursed out Eric and i've contacted the better business bureau. Ive also contacted the department of consumer affairs. I will not be taken advantage of by these people. I will tell everyone I know to never order from this place. Im digusted with the service I recieved. They over promise the customer and under deliver. No one should ever give this company their money. I think everyone should boycott this company. I feel so offended, these people are low down dirty dogs. And Eric is a poor excuse for a manager.

I purchased some used college textbooks from textooks.com. They were shipped through their "Marketplace" branch of the textbooks.com site which means that they are actually being shipped through an outside/private book dealer. Everything was OK until I saw the charge on my bank account (which was overdrawn!), there was one for the amount going through and another of equal money as a hold! So until the hold drops off it will continue to "use" or "hold" that dollar amount. The books have been shipped already and the "actual" charge has gone through my account and been processed. The hold is still out there and they (textbooks.com CSR) tells me it could be up to 14 days before the hold drops off. They (textbooks.com) gave me an email to contact the people at customer service for the "Marketplace" portion of their business BUT no phone number because "they just cannot do that"? It took 24 hours for the people at Marketplace to contact me back just to say the hold would drop off "eventually". So textbooks.com could not do anything (their site does not have a disclaimer about the double charge nor does the checkout area refer to anything to prepare the purchaser for this just in case), the Marketplace people could not do anything and BOA (Bank of America) where I have my account said to contact the people I made the purchase from to have them take care of it! WTF people! So, my account was in overdraw status and no one could/would help. I will never purchase anything through textbooks.com again (use half.com as I have never had issues with them on charges or anything else) and their customer service is nonexistant!