Textbooks.comReviews 93

Textbooks.com services Barnes and Nobel textbook buy back. AVOID BOTH B&N and Textbooks.com at all costs. You will literally get nothing for your textbook. 0, zip, zlich, nadda. I entered a $150 textbook on Barnes & Nobel's website and received a quote to buy it back. At the bottom of the page they tell you in VERY small print that their book buy back is serviced by Textbooks.com. (Most of their customer support employees don't even know this. More on that later.) I accepted the quote and mailed the book in the pre-paid envelop. ABSOLUTELY NOTHING WAS SAID PRIOR TO SHIPPING THE BOOK THAT THEY DO NOT ACCEPT BOOKS THAT HAVE ANY SIGNS OF USE. So two weeks after sending my textbook, which had two pages the slightly curled in the entire book instead of receiving my money I received any email saying that they would not be honoring their quote because the book had water damage. The book was wrapped in bubble wrap and sent in a plastic envelope, so I highly doubt water damage occurred during transit. That said, just to make sure they were covered in case I called them out on the lie, the included in line in the email that said. "We are unable to accept books with even minor water damage, including ruffled pages or any stain," if they had said they won't accept books with ruffled pages BEFORE they got my book I wouldn't have sent it, but now they have a $150 textbook for free that will no doubt be to someone else with all the proceed pure profit. Barnes and Nobel.com customer service employees initially tried to tell me my emails were part of a scam, and were actually quite insistent about it, but after 45 minutes I was finally able to speak to a supervisor who confirmed they were legitimate. They of course will do nothing to help you, but do appreciate your business. Avoid both Barnes & Nobel buy back and Textbooks.com unless you like getting cheated out of your money.

I purchased an ebook for a winter course. The confirmation link to access the book appeared in my spam folder instead of my normal inbox. All in all, good price, just got to do a little bit of digging!

My order number is # ******* if anyone can help me. I payed 20 for a book I needed for class, and every time I try to access it, it says I need to allow access to cookies lol. I also had to click Do not sell or share my personal information. I didn't even realize it was on. Such a scam.

First off, the fact that they do not publish a phone number that you can call for customer service should have clued me in that they do not provide customer service. I ordered an eBook that their website claimed could be printed. Sadly, I needed to be able to print the book and could not. I searched for a customer service number and could not find one. I even called the registered agent for this company located in Delaware, but they said they could not disclose their client's phone number. I've sent multiple emails, and it's been over a week with no response. Ughhh!

I bought an Ebook that I found by searching the ISBN. The title, picture, and everything else matched up with the Ebook I needed. Once purchased, I was provided with something completely different. The ISBN, title, and cover picture weren't the same as what was on the purchase screen. Don't trust this site for Ebooks.

Thieves. Take your money, do not deliver the book, and then fight your tooth and nail.
Avoid DENISE. The one that sounds like she came out of the sewer drain. Have another cigarette.

Bought a book for $97 never delivered. I go to re-buy the book and they have my item back on the site, even though it was "out of stock" for 3 TIMES THE COST. Tried to sell me a bs reason I couldn't buy it back at the same price I paid, lied about ever sending it, made me wait for a month, LIED, LIED, LIED. Now I don't have a book for class and I am a month behind. SNAKES. Oh, and then DENISE had the nerve to blame me and felt the need to further insult me and tell me I didn't know how access codes work. OK Denise. After I was told that I needed to get a refund because I was $#*! out of luck, I did, and look what magically shows up for sale? The book I waited a month for! Imagine that.

So, no book, still no refund- even though it was "processed" no book, behind in class, and hours and patience wasted on trying to get help to find the book that "wasn't scanned but on its way".
DO NOT SUPPORT THIEVES

Received the entirely wrong item and was then told they don't have the right one ti fulfill my order. To get a refund they need to receive the wrong item back which means I need to go to get it shipped and then wait for them to receive it before I get MY money back. Don't even think about spending money with this shady outfit.

Product was for 30 day rental, which is dumb for a textbook rental. But I suppose that was my mistake for not checking closely enough. Called about it and they said "oh well, sucks to suck" basically. Did not care at all. Will not buy from them ever again.
Sent an email about it and their reply was equally careless, which surprises me that they wouldn't care about repeat customers, AND they misspelled my name when it was right in front of them.
Do NOT use this site.

I thought I was purchasing the book, from these people. Instead what I received was a two page pamphlet. Inside was instructions on how to download a book, and it is only good for a semester. Couldn't use it. I needed a "Book". I thought it would be easy to get my money back. Right.? No. Only a third of it. Never activated it. They haven't lost a dime on it, but they kept my money. A broke Pysics Major. Never ever ever do business with these people. I had to swallow the 140 loss, and spend another 210.00 on a real book elsewhere

The holes don't line up with any binders and the lady on the phone was dumb. "Well maybe you need a specific binder... let me check. 5 minutes later nope you don't so idk why it doesn't fit"... waste of money do not use them

I mailed in 3 brand new textbooks and they are refusing to pay me the estimate the gave me online. The books were literally brand new. Absolutely nothing wrong with them. This company is a scam.

I read many negative reviews about this site, but most were about Ebooks and I felt as though I would try my shot with a regular textbook as it was $30-40 cheaper than anywhere else on the internet. The book came in a few days which was faster than anywhere else said theirs would and it came just as described. I will be buying from them again and watch the reviews. I can't attest for ebooks, but their textbooks come quickly and they are cheap.

As a college student who has ordered materials from virtually everywhere, I am quite confident in claiming that Textbooks.com has the worst products and services in the textbook market They misrepresent what they are selling to make more sales. Their customer service is horrid, and their representatives are arrogant and have zero skill, nor a care for their job whatsoever. I have lost lots of money to this website sheerly because the employees have no clue what they're doing. Listen to all the terrible reviews, and don't make the same mistake that I did thinking your order will be the one order that they won't screw up.

Purchased the 2nd Edition of Into to Criminal Justice Practice and Process by Peak and Everett for daughter's college class. Upon getting the book we find out on the 2nd page of the 1sr chapter that book includes 1 yr free of ebook, practice tests and a whole lot more. Access code was to be printed on inside cover. No such access code could be located. Pretty aggravating. Not sure if it was stolen but the publisher is looking into it!

Because of the covid-19, I ordered my book well before my class started and continuously messaged the website and got nothing back. Finally, when they did email me back, it was disappointing and rude. I wasn't expecting anything fancy but I did expect them to put my mind at ease and let me know when I would be receiving the book. They said the minimalist that they could and only left me with more questions. When I placed my order, the site didn't tell me the book was on backorder. If I was told so, I wouldn't have been as mad on not receiving it when expected. I haven't been able to complete assignments and am not getting the grade I would be getting if I had the book. If they would've been nice and understanding over email, then I would not be writing this review.

A store that will sell a pair of spectacles to a blind person without blinking an eye. I had the displeasure of buying a Canon printer at the Sarrit Centre location in Nairobi ONLY to be SIMPLY told a month later that the cartridges were not available at the store anymore and I should look elsewhere. In the same store, I wanted to buy a shredder, and the Manager Mr Moses offered to sell me with a laugh, the floor model that had been damaged. Customer service at this store is simply deplorable. The store is overstaffed, who are too busy caring for their nails, picking their teeth with a toothpick or listening to their favourite music on computors on display while you look around completely unattended. All I can say to this store is a BIG BYE BYE!

While they had the text book I needed, they lacked the efficiency in ordering and when I paid for UPS OVERNIGHT I am still receiving my MANDATORY textbook next week instead of tomorrow or Saturday. Also, when we had issues with our card, they declined the order and even when I went to reorder they were not clear in the slightest and did not reorder the book that I absolutely needed. They are extremely unclear and make it very difficult to order and reorder and it is completely unnecessary. I am very upset and I will not be ordering here again.

Would give 0 stars if I could. I sold 3 textbooks back to this site, 2 were literally brand new. One of the books I sold back to them was an anatomy atlas because I realized I didn't need it for my class but already took the plastic off so I couldn't get a refund from the bookstore. Textbooks.com received the book and said it wasn't accepted because it was damaged. I called to find out why this was because I literally bought the book 2 weeks ago before this. They said the code on the inside of the cover was scratched off. I know for a fact it wasn't because I never even opened the book to use and bought it brand new. I wish I would've taken a picture so I had proof. I paid $8.95 to have the book shipped back to me so that I could maybe sell to another student. Sure enough the code is scratched off now and it will probably be useless. I will NEVER use this site again and don't recommend it to anyone.