My experience with Tenorshare has been deeply disappointing, extending beyond product failure into blatant ethical violations and a final broken promise. 1. Product Failure & Data Loss: I purchased their WhatsApp transfer software, and it failed completely, resulting in the WhatsApp app disappearing from my source phone and the complete loss of my chat history. Their initial support response was unhelpful, blaming the user or device/system issues. 2. Ethical Misconduct (Review Bribery): After leaving a honest 1-star review detailing my experience, Tenorshare immediately contacted me (Oct 31,2025) and offered a full refund ONLY on the express condition that I remove my negative Trustpilot review. This practice is manipulative and unethical, clearly demonstrating that they prioritize suppressing negative feedback over genuine customer service. 3. The Final Broken Promise: When I called them out on this unprofessional behavior, they changed tack and offered a "full refund as a gesture of goodwill" (Nov 2,2025), claiming they respected my right to express my experience. However, it has now been over a month since they made this final, unconditional commitment, and the promised refund (approx. 70 AED) has still not been processed. I have requested proof of transaction (ARN/Transaction ID) multiple times but have received none, confirming they never intended to issue the refund. Conclusion: This company uses refunds as bait to manipulate its public rating, and even when forced to offer a refund unconditionally, they fail to deliver. I strongly believe that many of their positive reviews are fake or paid for, as their actual customer service reflects zero integrity. Save your money and protect your data—do not trust Tenorshare.




