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Ordered a custom mosaic portrait July 19, promised 2-week delivery. Five weeks later, still "in the making stage" with no shipping date. Support gave the same copy-paste response twice and ignored my written refund deadline entirely. After I filed complaints, they emailed me a "shipping proof" photo that turned out to be a stock mockup template, addressed to a fake name, "John Doo," at a placeholder address. Meanwhile, their own order tracking page still shows "Preparing your order" with a message saying they'll send a photo "in a few days," directly contradicting the email claiming it was already complete. Had to dispute the charge with my bank as a result.
It's an extremely good app in my opinion. I have not had any issues, they rid of scammers, the costumer service is fast and actually takes care of the situations that are going on, the orders are private and I love the positive reviews. The way people do is very drama free. I really like tedoo,