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TBDRESS IS A SCAM! DON'T BUY IN THIS WEBSITE. JUST RECEIVED A DRESS I BOUGHT FROM THEM, REGARDING DELIVERY IT TOOK 40 DAYS MORE THAN PROMISED. REGARDING QUALITY, THE DRESS I RECEIVED HAD NOTHING TO DO WITH THE PICTURE AND THE SIZE WAS WRONG... USELESS! WHEN I REQUESTED A RETURN/REFUND, THEY REPLIED THAT I NEEDED TO PAY FOR SHIPMENT AND CUSTOMS TO CHINA... IMAGINE THAT!
I ordered a dress for my daughter. The dress in the picture was cute and well made. However, the dress we received was not at all like the picture. The skirt instead of sequins has white glitter glue dots all over it. I have attached pictures. Do not have enough time to order another or money to get one. I will never order from this site again. Picture in red is what we got, and the picture in pink is what they advertised.
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
[email protected] is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
Internet rip off. DO NOT BUY FROM THIS SITE! Fake 5 star reviews being written! The size will be wrong, won't fit you, and they WILL NOT REFUND. Your purchase! Stay away! Buyer beware! Nothing but a bunch if crooked Chinks!
Dear my friend
Please bewear of your own words. If you belive we are cheating, please kindly show off your evidence about how we do this.
And also please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
[email protected] is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
I give a wedding dress to girlfriends as a wedding gift, wedding day, she is really beautiful, I sincerely wish her happiness, I am also very grateful to TBdress designed such a beautiful wedding dress.
I have ordered 4 dresses from this site and it never disappoints. The quality of the fabric and the finishing are beyond excellent. I have worn it several times and each time I get many compliments. Than you tbdress.com!
I often browse facebook, often see tbdress published a lot of beautiful wedding gown, but especially in love the A-Line One-Shoulder Sequins Hollow Out Prom Dress one, immediately bought her, I ordered a custom size, the amount of time a little long, but I can understand, the seller is very intimate, customized don't accept money, is really a big love
SO MANY things wrong with this site! I ordered a winter coat on this site but not know my coat would be coming from China so it took about 3 weeks to receive in the mail. I was a little worried because I got absolutely no confirmation email after I made the order. The website led me to a BLANK page when I tried to track my order. Customer service was slow and I received no response when I emailed them the FIRST time. Once I finally got my coat, I ordered a medium and the arms were at least 10 inches too short and I could barely button it up. Now I am not a big person so clearly the sizing isn't correct. When I contacted the website to find a way to return the coat, they told me because I received the size I ordered, I would not be able to return the coat. Now I am stuck with a $50 coat that I will never be able to wear. I do not recommend this website to anyone.
Dear Kristen,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
[email protected] is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
I live in the Netherlands, so my english isn't very good;-) Well... i did order a coat at TBDress and payed. But "the site" said i did not pay. That it wasn't succesfull. But my bankaccount tells me i did pay! I'm now very scared that i am framed. I've send a email to TBDress, but i have no respons yet. I hope it's not a fake site. I don't think so, but what have gone wrong then? I am scared that i don't get that nice coat and i've lost my money:-( They can react very quickly on this site, but not on my email... I will try to get my money back from the bank.
Dear friend,,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress.com, which has been doing online business for years, without scam, spam. Looking forward to hearing from you for your details of your order. [email protected] is my service mail for you.
Regards,
Tbdress serviceo this review...
Received my wedding dress today and fell in love it. Fits perfectly. Comfortable. Brilliant color. True to Size... Look forward have a perfect wedding
Stay away from this site! Terrible customer service when things don't fit. They told me (after I sent 14 pictures with a measuring tape) that I could give the dress to one of my friends since it didn't fit me. I ordered a US size 8 and the waist measured 22in and bust 28in, haha! If I chose to send it back I had to pay shipping & customs but they would give me a $15 credit. I spent $130! Buyer beware!
Hi friend,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. I got that the clothes you ordered is unfit for you. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
[email protected] is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
Elegant bridesmaid dress. Seeing it, they can't pass by such beauty! I love this feminine dress which has pretty strapless desgin!
First, thank you for tbdress very much, it is very good quality, make me nice. Second, if you like it, just buy it, I will highly recommend it to you, everybody! In short, it didn't let me down! Just have a try, please!
I love the dress its beautiful, i payed for the dress to be made with my sizes. It was delivered quite quickly earlier than expected and it was great to track it. My own fault with the stress of the wedding iv lost some wait so will need it taken in a bit but thats great I'm really happy and its easier to take it in than to let it out. My friends and family just love it, Thanks so much its just perfect!
Don't know what to rate this. I evidently placed an order here. Tried several times and it never showed it going through. The money did come out of my account but never got a account number or confirmation or nothing. Could you please contact me at *******@yahoo.com So I could know if I been ripped off or not your reviews aren''t that great. I still show stuff in my cart and theres no record of a order.
Hi Christine,
This is tbdress service on sitejabber. Sincerely apologize for your unhappiness with this purchase. We will try our best to solve your problem. Please be attention to check your email. You can also write to to me here for details: service@tbdress or sns@tbdress.
Best regards!
To be honest, if I had a choice of giving no stars I would have. I brought a bracelet it turned out to be plastic ( I wish I didn't throw it in the bin so I could take a picture). I was peeved. I brought a two piece suit. The suit looked like my 9 year old made it. It had threads sticking out of it and looked really cheap. I brought a black jacket and it looked like someone who was drunk cut the pattern out. It was such a waste of money, I can't tell you how disappointed I am. On the plus side I brought some shoes and they were exactly as shown on the website. Besides ordering shoes (and that's out of desperation) I will never order from this company in this life or the next life. Ps. I do question whether ALL the good reviews are real. Do not waste your money!
Dear friend,,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress.com, which has been doing online business for years, without scam, spam. Looking forward to hearing from you for your order number. [email protected] is my service mail for you.
Regards,
Tbdress service
I ordered 4 dresses and 2 were damaged beyond repair. (quality on all of them are subpar) I sent pictures to TB Dress asking for a refund. They told me I have to pay for the return shipment. I told them I don't think I have to pay for the shipment when products are damaged, but they kept on telling me I had to. I gave up after emailing back and forth for 4 times. I told them I don't need the money back but I will write reviews how they handled the issue. Trust me, don't buy from them. You will regret it.
Hi friend,,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
[email protected] is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
I just received my wedding dress today. I have been waiting in excitement and when it arrived my big long dress was stuff into a small very small bag like 10x 12. It is very very wrinkly and my petticoat is not with it. They never sent half my order I'm missing my petticoat. My dress will not look right with out it. I asked the driver if he had another package and he said no. I checked again and saw it had 2 tracking numbers on that one small bag. My petticoat is really puffy no way would it fit in with that dress so where is it. I still have no idea I tried calling costumer service none of there numbers are working ones. I sent so many emails no response back and no I'm hoping they read this and fix it fast because my wedding is in 3 weeks. I don't have time for reordering from some where else plus I already paid for it.
Dear Jessica,
This is tbdress service on sitejabber. Could you give me your order number so that i can check the details of your order. We fel sorry to make you feel bad. I'm here sincerely hope to solve your problem as soon as possible. Looking forward to hear from you for your order number. Please write to me here :[email protected]
Regards,
Tbdress service.
I just got this dress today and OMG it is amazing! Absolutely gorgeous and I love it. Looks amazing on me even than the picture! Many many thanks to you guys tbdress!
I love a dress when I saw the derss the first sight, but I hesitate because there is no lots of reviews on the page, I like to read the reviews when I buy something, at last, I made the order, because I love it so much, I think this time I'm unconscionable, the dress arrived today, I find that my worry is unnecessary, it is almost perfect, don't worry everyone, people who love it can buy it.
Thank you very much. I had recieved the dress and the viel... u have our trust and there is no deffrence between the real and the picture in the site, the matterial is wow and very good quialety the size also nice and the time between the order and the shipment is greate. And i will order another one sooon as beach wedding dress ;)
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
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Dear customer,
Firstly thanks for shopping with tbdress, which has been honestly doing business for years. And return policy is also valid all the time. Would you please let me know what had happened to you there and your order number? This is my mailbox :[email protected] for your news.
Or You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. [email protected].
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service