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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
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Easy to maneuver on website, found product needed that could be customized, and customer service was top notch.
I ordered a tarp from these guys. And they sent me a cheap wrong tarp. That they will not return my money for they never sent me an email confirmation when I called their customer service in India. They said they would send me one. They never did. It's just a horrible place. Don't do business with these guys.
Hello Lorne, we apologize for the inconvenience caused. Regarding your concern, we do send an order confirmation email as soon as a customer places an order. Additionally, customers can review all details on the cart page before placing an order and can check the order details in their website account. The order was processed according to the received details. However, as you have shared your feedback with us, our team will contact you soon to address your concerns.
The product is fantastic quality, and customer service was easy to work with, they couldn't ship to a po box so had to switch to physical address.
This is where my complaint is, I received a delivered email June 28th so I've been looking around the property asking about for it. Today July 8th, I found it left on the ground down by the highway where the group of neighborhood boxes are, faded by the weather, lucky that no one had taken it. Never have any packages for anyone been left down there always taken to the addresses. If it cannot, for some reason be taken to the requested addresses maybe accommodate PO Boxes, not leave it randomly somewhere.
Hey Chelsea! We sincerely apologize for the delivery issue you experienced. We are actively working with our shipping partners to address such issues and ensure that packages are delivered to the specified addresses. Your feedback is invaluable, and we will use it to improve our delivery process. We are delighted to hear that you are pleased with our product. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Pater! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very good selection, easy to use menus. Got exactly what I was looking for quickly.
It shows PayPal as payment source but I wasn't allowed to access it. I don like using credit cards over internet
Hello, Sam. Your feedback is highly valued as we navigate the integration of PayPal into our payment checkout. Due to recent policy updates, PayPal payment options have been temporarily disabled. However, we are diligently addressing this matter and anticipate restoring this service shortly. We trust that you will be pleased with the product once it is in your hands.
Easy to use website. We got our tarp quickly, and it is exactly what we ordered.
Hey Diane! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I was going to make one myself, but in the end, I would have taken many hours, cost close to the same and the workmanship/durability would have been sub par.
So glad I found them and they delivered just what I wanted with weird dimensions in a week
They nailed it
Hey Mark! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordering was easy. Shipping time very reasonable and good price.
Hey Kenneth! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order size and grommet placement!. Thank you!
Hey Diana! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No grommets were installed. It's was supposed to have grommets installed every twelve inches from my understanding.
Hey Will! We are sorry for any inconvenience that has been caused to you. We do offer options for grommets, but upon reviewing your order, we see that "no grommets" was selected. Therefore, your order was processed according to the details provided. We understand how important it is for your product to meet your expectations. If you need assistance with reordering, please contact our customer service team. We value your business and are committed to ensuring your satisfaction.
I actually talked to a human with no waiting, what more can I say, very polite, helpful
Thank you, Rockwood, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
When ordering there should be a way to review the order more clearly before ordering.
Hey Henri,
Thank you for sharing your feedback. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!
So far it has been an excellent product and customer service
Hey Nathan! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Dean! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great company to work with they made my order exactly how I wanted it
Easy to communicate with to make my project turn out exactly as I'd planned! The materials were top quality and the time it took from day one to the time it took to make my project happen were amazing'n
Hey Matt! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I needed something to keep my dogs out of the cockpit in my RV. Tried cargo nets and nothing worked.
…so I ended up using other material for my project. Haven't used the tarp yet though it did even arrive.
Hey Natalie! Thank you for reaching out to us! We apologise for the inconvenience. While we expedited the dispatch, transit delays occurred beyond our control. As a gesture of goodwill, we're refunding your shipping fee. Thanks for your patience!
Heavy duty. I expect to get nay years of use from this tarp. I would highly recomennd this product to others.
Hey Michael! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No response from the company that it was delivered.
Hello, Robert. Thank you for your honest feedback. Although Tarps & All employs third-party carrier services for product delivery, we ensure that customers are notified with tracking details once the order is dispatched. Unfortunately, we have no control over the carrier's performance and therefore, we do not provide notifications upon product delivery. We value your understanding regarding this issue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Nicole! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!