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Taobao Reviews Summary
Taobao has a rating of 1.9 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Taobao most frequently mention and customer service. Taobao ranks 310th among General Apparel sites.
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This is trustworthy web site unless you get overseas shipping.
My favorite site
Carefully, if you buy the product workbook is only in chinese lenguage. If you ask about this don't undestand and no solutions.
Without this is impossible to connect/programming the product (solar water heater controller).
Poor service
It's like ebay but better because it's in China, so think "cheap" "huge", and "variety". Watch out for the knock-offs. The payment platform is a bit complicated but very safe (even overzealous: you have to double confirm your card details tons of times).
THIS is the eBay killer. I am based in China and use this website for almost everything... from buying groceries to top-up codes for my mobile phones. It's incredibly safe, fast, and the vendors on this site have an internal system (called AliWangWang) for customer service. Again, it's super safe... but YOU NEED TO SPEAK CHINESE or no chances to use it. Taobao also offers a "trusted" platform for business called Tmall.com, which is something like a walled Taobao for 100% legit businesses. For example I constantly buy a lot of shoes from this shop on Tmall called Tstage.cn and through AliWangWang I can ask details about styles and sizes, or return something. And returns on Taobao are almost always free and included in the service. I wish a marketplace like Taobao existed in the West. I will be lost the time I return home from China!
From the business
Taobao, founded by the Alibaba Group, is a shopping marketplace based in China that facilitates transactions between consumers and sellers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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