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Tanga Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. While some customers appreciate the competitive pricing and product variety, many express frustration with the quality of items received and significant issues with customer service. Common concerns include unresponsive support, inadequate return policies, and delivery delays, leading to a lack of trust in the company's reliability. Positive feedback is overshadowed by a growing sentiment of dissatisfaction, particularly regarding the handling of issues post-purchase. Overall, the company appears to struggle with maintaining customer satisfaction and effective communication.
This summary is generated by AI, based on text from customer reviews
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I sent my daughter the 3 stacked heart necklace and she absolutely loves it. It is very classy looking. The shipping and buying experience was wonderful! I will definitely buy from Tanga again!
I love tanga! It's the only email I enjoy opening. The deals are great and packages arrive in a good amount of time. Thank you!
Just got my earrings. I like them. Can't wait to wear them. So far so good.
I ordered a cute set of crystal stud earrings & received them several days ahead of what my order said. Excellent customer service & easy to use website.
Completed my first transaction with Tanga and am very satisfied! I received the item - just as pictured - and at a great price. Thanks!
This tiny company of 12 workers is a great find, if you want great deals at even greater prices i have the place for u 2 TANGA.COM COME 1 COME ALL HURRY ITEMS LIMITED... TEDDY.
I love the earrings. And they were shipped quickly.
Hey everybody. Tanga is a great website for amazing products at a crazy cheap price. They deliver faster than a blink of an eye. I have had only good experience with them so far.
I have had a terrific experience with Tanga. Every item I have ordered has not disappointed me as a quality product and arrived in a timely manner. I am still checking back to see the new items. Thank You Tanga for being over and above the Big Stores!
I wasn't happy with the quality of an Item I purchase true tanga, but I have since receive emails from them and a return stamp I have to print plus a little questioner explaining the reason I'm returning the stuff witch I did before in an Email, but I guess is fine as long as I get a full refund for it and my troubles
I absolutely LOVE TANGA! I shop Tanga all the time. (I'm a STU) The products are always as described and if you have any questions or requests, they are always quick to help. The prices are great too. I've been happy with everything I've bought and would highly recommend you shop Tanga before shopping anywhere else.
I have received two of my orders and am waiting on two more! Love this site. I am very satisfied with the quality and service of the items I have already received.
Not to mention the money I saved.
Thank you Tanga! You have a customer for life~~
Most of the items are good, but some have been lower quality
First time ordering on Tanga. Ordering was quick and easy. Delivery was quicker than I expected. Will purchase from them again.
I love your product but I hate your shipping I know you are a small company but it takes two weeks to get your item
Hello Wendolyn,
Thank you so much for shopping with us! We truly do appreciate it.
We strive to get your order out the door as quickly as we can, but we ask that you allow 5 - 10 business days (basically 2 weeks not counting Saturday and Sunday, or Holidays) to do so. Our goal at Tanga is to get the best deals we can find, and sometimes that means shipping can take a little longer than other sites. 80% of Tanga orders are in transit within 5 days or less.
If there are ever delays, we do our best to notify you via email and keep you informed with status updates. Please be sure the email address attached to your order is correct. When your order ships you will receive a shipment confirmation email with a link to track the package.
If you have any issues receiving your package or any further questions, please do not hesitate to contact our customer service team at the link I am providing below:
www.tanga.com/support
Thanks,
TangaLaura
Customer Service Manager
The info on the website said the speakers were brand new. When I received them the packaging had been opened and one of them was scratched and scuffed. The booklet with the speakers had refurbished stamped across the warranty. New stuff usually has a one year warranty and other stuff 30 days. I don't consider these 2 speakers to be brand new.
Hello Steve,
We appreciate you reaching out to us and are sorry to hear that you speakers arrived in such a state.:(
Unfortunately, I cannot find your order with the information provided, but if you could private message me the order number, first/last name, shipping address or email address used for the order, I would be more than happy to look into this.
Otherwise, you are welcome to contact one of our customer service representatives, who can also assist you. I will include our contact link below:
www.tanga.com/support
Thanks,
TangaLaura
Customer Service Manager
Unfortunately I received the wrong color of what I had ordered. However, the Tanga Customer Service was very prompt and helpful with my return. I will certainly try them again.
Wonderful products, great prices and fast delivery.
I love Tanga.
Very happy with purchases for the whole family. Quality brand name high end selection. Everyday we check in for exciting new daily deals. Items as described and shipping is usually very prompt. Loyal customer. Pleasure doing business with you.
I have placed more than 50 orders with this company in the last year - novel products - outstanding prices - so far, decent quality on nearly every item.
The reason for 4 stars instead of 5
1) Shipping can be excessive. They often have free shipping days you can take advantage of, and most items have small shipping and handling prices - but some - like knives - can have high shipping and offer no reduction when you order more than 1 - it just keeps adding up. It can exceed the price of flat rate shipping options quickly.
2) A small percentage of the products aren't so great. (protection baton handle attached to a cheesy o-ring, so it broke immediately)
3) If there is an issue - like you order 2 items and they only send 1 - their immediate response is to refund the order in question and make you order it again - instead of Tanga taking care of the issue on their part.
Minor things, but keeps them from receiving an outstanding review.
From the business
Tanga.com has the absolute best prices on the internet. Since 2006 we've saved our customers over $300 million! New sales every day at 7AM and 4PM PST.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Juan,
I am so sorry for the delay in getting your refund! We have been awfully busy since the holiday season has ended. Over the course of last month, returns were put on hold due to our annual physical inventory count. :( We hate you were affected and are so sorry again.
Unfortunately, I cannot find your order with the information provided here, but if you can private message me the full name, shipping address or email used on the order I would be more than happy to check on it. If you can include the tracking number for the return we can also confirm if the phone has been delivered to our warehouse and be able to issue you a refund immediately.
We are very sorry again and appreciate your patience and understanding with us during this time.
Thanks,
TangaLaura
Customer Service Manager