TalkTalkReviews 45

I've tracked TalkTalk now across 3 family postcodes - initially recommended by my late grandfather who moved to them on a switching deal and sang their praises. However, his WiFi consumption was very different to the other 2 accounts - one a medium to low usage and the other a household with 2 teenage kids, which created the expected peak traffic during "busy hour."

Firstly, these scumbags in customer service were totally insensitive when our grandfather passed away- only interested in and focused on the account recovery and not interested in listening to or reading the account notes to understand we were in probate and grieving - instead, they just wanted the last month's direct debit payment. Shame on them and where the hell is the group's training?

After 3 such monthly battles, we all decided our usage and bandwidth during morning & evening busy hours and found we were getting far less than the "anticipated" bandwidth (for which we were each being charged), with the worst dropout/throttled bandwidth being the budget package …there's a surprise - when that household complained, they were pushed for an upgrade they didn't need. Pushy, dumb f***** salesman attitude irritated the whole family!

We've all since left them and experienced better bandwidth for comparable and in 2 cases cheaper providers.

TalkTalk stil haven't apologised …but they have sent (unwarranted) collection letters for disconnecting fees to our late grandfather. That's what makes them absolute pond scum.

I have one question for TT, but cannot make any contact with them. I do not easily get annoyed, but I am livid with this company for using every blocking tactic to stop me engaging with them.

Took a 18 month contract at £24 pm was advised of a free upgrade, scheduled for an engineer to attend twice to complete the upgrade, no one did attend as scheduled, tried calling talk talk to be on hold each time 45mins or long we to then be cut off by the other person taking the call, I have submitted two formal complaints, still not resolved and not formally acknowledged, avoid!

Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again If I could give them no stars I would

Disgraceful! Disgusting! Disastrous!
Having been a loyal customer with Talk Talk for two years I have always enjoyed using their services. Having experienced installation problems initially with installation and set-up of the account! Several telephone calls with their customer services team and three visits from there engineers my broadband services were finally activated after five days! Sury it can't be that complicated!
The process was stressful and inconvenient!
On the 30th May 22. A letter was delivered through my door from Talk Talk advising me my Broadband Services were being terminated from my current address as they had received notification from another supplier they were taking over the services!
I called Talk Talk immediately to notify them that I was still living in the premises and I did not want my services to be cancelled or affected.
Against my will, needs, vulnerability and dependence for broadband and telephone services they cut them off!?! I had not instructed this?
I would strongly recommend you to think twice before instilling your confidence and trust in this underhanded business!

I joined TalkTalk to save a little money on my broadband service. I regretted my move as soon as the broadband speeds started to drop. Speeds were less than 6Mbps with frequent disconnections and a noisy phone line.
I first complained in May 2020 and was told the line was OK. I told them I wanted to leave TalkTalk, but I was told I'd be charged for cancelling the contract early.
In July speeds were slower, so I complained again. A line test came back as OK – But the lady taking the call said that the line quality was poor and offered to fix that by up-selling me a fibre connection. I politely declined and eventually (each call to TalkTalk lasts between 1 to 2 hours) she logged my complaint as a fault and I was told they had 30 days to resolve the problem and then they would contact me. If the fault wasn't resolved I would be able to cancel my contract with no termination fee.
I waited 30 days and rang back. I was told that the fault had been "resolved" two days after I'd reported it. I hadn't been informed. Then I was told it was my fault it was closed so quickly because I'd refused an upgrade to the more expensive fibre service to clear the fault.
My speeds were now dropping below 1Mbps.
They wouldn't accept the fault hadn't been dealt with effectively but they offered to raise another fault and I could wait 30 days again for them to resolve it.
I've had numerous communications with them but I'm always stonewalled. I can't talk to a manager because of Covid restrictions, and the promise of a return call is never realised. They are not signed up to the Communications Ombudsman scheme so there's no recourse there.
Some of the staff are nice but others are rude, vague, evasive, non committal and have no manners at all.
In short, spend a little more and save yourself a load a grief.

I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late. They are rubbish!

This really is a terrible story of a terrible company called Talk Talk, you may have heard of them? I went with Talk Talk some years ago. They are cheap and so am I, so they did me proud. Actually no they didn't!
The internet connection hardly ever worked and after an enormous amount of time on the phone trying to fix it I gave up because I was moving.
I contacted them early July to cancel my account and did so on one of their chat lines, and I'm relieved I kept a copy... wonderful l!. I moved, then got a Bill for I think around £60 ish, I queried it to be told the account wasn't closed! I asked to speak to a manager and they basically refused, but I did tell them that I had a copy of the chat when I had cancelled. Then over 6 weeks later, I got a Bill for £30 ish so paid it just to get rid of them. Guess what?! They sent me another Bill for £35 ish! I called them and was kept on the phone for in excess of 15 minutes not a free phone number either so hung up, Rang again today to ask about the Bill, well about an hour later I still don't know what the answer is except I know the account still hasn't been closed!
The moral of this story is you get what you pay for. With Talk Talk it's nothing short of fraud, they are unable to supply a good internet service and are unable to cancel a contract. Please take my advice and never consider their services... THEY ARE A JOKE!

It's difficult to know where to start. For myself it was and is always about their customer service over the phone and in writing. I suppose it may be best summed up by this quip - "we don't lie, we just don't tell the truth he-he-he aint we clever". Their attitude is that the customer is even more stupid than they are, and as a consequence can say and do what they like, and the customer has to do what the hapless call centre staff likes as well. Awful. They have put me off from having another provider for a long time.

Not only the above but they will say anything to make a sale - in otherwords lie - claim that everything they do is covered by OFCOM and when challanged try to say well "we are a telecommunications company and OFCOM handle telecommunication companies" and when this is challenged by splitting different areas such as the ICO handles data protection not OFCOM, their reply 'is how do you know this?' - the question is why do they 'not' know this? BTW according to talktalk OFCOM also allows them to do a credit check - but they dont as I contacted OFCOM who were annoyed at myself, said they did not, and told me to contact the company.

There is also the small matter of 27 identical entries in a row on my account notes which when talktalk were asked they refused to supply an explanation, hiding behind rules that have already been fulfilled ie I have proved identification to be able to receive the account notes in the first place, therefor I have already provided identification to receive an explanation; but no this is where talktalk say they do not know who they are dealing with and that I need to supply the same identifying information even though we are continuing with the same topic and line of enquiry - but of course they are covered by OFCOM right?

Couldn't give a zero otherwise I would have put a minus in front of that!

Where do you start with such an appalling company?
Maybe their lying and cheating? Or maybe their incompetence in the industry?

Well they claim to be cheap but that's just a smoke screen. The sting is in the tail when you want to leave.

I hear myself saying 'you get what you pay for' but Talk Talk go well beyond that by totally peeing off all good paying customers.

I'm one of many who will never return to the company even if they offered me their best top, top packages for free.

The trouble is, is that they are so arrogant and stuck so far up their own backsides that they don't even so the value in good paying customers and spend more time trying to rub customers up the wrong way.

I used to use them for business and personal telephone and broadband and they screwed both of them up.

Bills, well they don't provide you with a bill (unless you want to pay an extra £4.50 per month) you have to take your time to log on to an account of theirs to find a bill. What happened to the legal requirement of presenting a bill for payment? Talk Talk's own rules.

Quote you a 12 month contract but send paperwork to say your on a 18 month contract. You never get confirmation of your agreed 12 month contract in writing.

Customer service - simply NONE WHATS SO EVER! They don't understand what that is. Try explaining that the system they are looking at showing an 18 month contract is incorrect.

Call centre's not in the UK staff cannot even speak correctly let alone English.

Give yourself at least a hour for a simple request.

Give yourself 2 hours plus for something like a error on your bill or a problem with your service.

CEO's office, well just more incompetent bods (telemarketers) pretending to hold power.

We used to be ex-directory and never had any scam calls, Talk Talk told us that we needed to change our old good number to have their so called fast fibre.

Since then we got a minimum of 3 calls a day from India on the brand new number. Data protection non-existent.

Talk Talk stole money from our account by overcharging and won't return it. They say we would have to put in a refund request!

If they do claim to credit you they don't pay you back but instead put it into what they call a 'My Account' a customer account owned by them that you can rarely access. If you can access you still can't transfer your money to your own bank account. A refund request is required!

The list goes on and on but I'll save the rest for the legal system... you should not only AVOID this company but share this story with as many potential customers of Talk Talk.

Talk Talk is the last thing that they do, talking is not something they are competent in doing!

Over 1 month ago just after renewing my contract my broadband speed started going up and down during the day. I contacted talktalk "engineers" 5 times over the month, each time i was asked the same questions and given the same answers (trained monkeys could have done that job). However yesterday i managed to get through to a Manager who believe it or not was helpfull. He read from his script but they were different answers and he sent me a new router. Now I have security cameras routed through my router and i am told by 1 person at talktalk that changing routers will not affect them, but by another person at talktalk that they will all need reprograming. WHO DO I BELIEVE WHAT DO I DO.
Johnthepensioner
Sheffield UK

TalkTalk Group

Ms Dido Harding Chief Executive

Email *******@talktalkplc.com
Telephone *******000

Talk Talk have let us down again knowing there is a disabled person living here and that we need the landline, it's been cut loose in the exchange box again according to the execs team but they are not willing to go and fix it today? If it were Dido Hardings home the engineers would be out like a shot this company has let us down before without an apology or any form of goodwill gesture i've put Dido Hardings email up so that you can all inundate her when you have issues and if she changes it i will update you with a new one once again left to suffer keep spending millions sponsoring the likes of the X Factor and spend as little as possible on customers... time to move service providers

DO NOT USE THIS SITE SEARCH ENGINE TO FIND IF THE TALKTALK SERVICES ARE AVAILABLE IN YOU AREA.
Your details will be recorded, without your knowledge, or consent, and you will subsequently be pestered with unsolicited sales calls.

THEY IGNORE ANY NUMBER LISTED WITH THE CALLER PREFERENTIAL SERVICE. SO DO NOT BELIEVE YOU ARE SAFE, THEY WILL PESTER YOU.
GOD ONLY KNOWS WHO THEY PASS YOUR DETAILS ON TO.
SO BEWARE - BEWARE - BEWARE.

DO NOT BELIEVE THE CALLER PREFERENTIAL SERVICE WILL PROTECT YOU, THEY ARE A POWERLESS AND GUTLESS WASTE OF PUBLIC FUNDS,
NOT EVEN THE INFORMATION COMMISIONERS THEMSELVES CAN STOP THESE PEOPLE, they have no powers. ONLY TALK TALK TALK TALK TALK HOW SICKENININGLY APT...

FInally DONT EVEN THINK OF CALLING CUSTOMER SERVICES... YET MORE ASIAN ACCENTS giving OUT USELES INFORMATION AND ENDLESS RECORDED MENU's non of which get you to an ACTUAL COMPLAINTS DEPARTMENT

IF this is an indication of the services provided, think its best give talktalk a very very wide birth.