I've been a Talbots credit card holder for more than 30 years. Yes, I agree with the other reviews about the quality of the garmets, but I do believe this sadly seems to be happening across the industry. My gripe is that I misplaced my credit card. I called to have it replaced.
I was late on my payment that month, and they cancelled my credit card. I could probably count on one hand the times I have been late over many years, and I was always hit with a late fee- understandable. But to cancel the card was a slap in the face for a long time, loyal customer. So, since Talbots no longer handles their own accounts, you are a bank customer, not a Talbots' customer.

I find shopping at Talbots really frustrating. The patterns and designs are just plain ugly. The prices are outrageous for the quality of goods. The shoes are rubber soled and they are asking over $100 full price. I bought a purse for $150 online and immediately returned it because I would be embarrassed to be seen with it. I don't foresee a change for the better as I have never seen a company return to quality after the fall from it.

I ordered several items during Black Friday. One was a black/red pop tartan jacket. After waiting for a while and a call to customer service, I was told on three or four occasion via email that it was on back order & asked if I wanted to wait. Each time I said yes. When I called, the customer rep. Encouraged me to cancel my order & said they didn't have this jacket available in any of the stores; even though, I told her there's one available@ the Bellevue Sqr. Store. The reason I ordered online instead of purchase from the store was because I felt pressured by the store manager to open a Talbots credit card which I didn't want to. And I was belittled as a result. After I expressed my feelings to Talbot's customer service, I received an email saying that the manufacturer is no longer making this jacket! But when I visited the Bellevue store yesterday (12-29-2018), I saw the jacket that I wanted, but was told no longer available, in this store with different sizes, and one of those was my size! I feel that I was lied to by Talbot out of spite due to my feedback. Plus, Talbot did not want to give me the pleasure of buying this jacket at Black Friday's price! Additionally, the gloves I ordered split between two of the fingers after just wearing twice! I kept it because it'll cost me money to ship it back!

On Black Friday I ordered 13 items half price, and I was told to wait patiently because they were overwhelmed by the many orders. After 2 weeks I got emails canceling all my orders "on my request", which was a lie. Of course by that time the promotion was over and my size items mostly sold out. Awful experience.
I also agree that the quality of the products and also the service at the stores went way down. Interestingly there are Talbots stores in Japan where everything is as it was here 15 years ago, it is like time travel. The only thing that's keeping me shopping there are the pants, they have my size: 20 WP.
Too bad, so sad.

As several reviewers have already pointed out, Talbots was once a very classy, dependable brand. Classic, beautiful, and extremely well-made clothing. Now most items are frumpy in style, obviously more cheaply made, and seemingly designed for the 55++ age group. Yet even then, other stores catering to the older set, such as Chico's, are managing to produce more attractive, stylish clothes.

Like others who have been devoted Talbots customers, I find it really sad that this brand seems "on its way out." What a shame!

Something has happened to Talbots. They used to have really beautiful, well-made clothing, but the last few things I've purchased in-store or online have been a complete disappointment. I purchased a beautiful sweater for over $100 and after one wash it was stretched out and the seams were coming apart (I washed in the delicate cycle). I have always purchased Talbot's hosiery, and the last knee-hi socks I purchased repeatedly fell down through the day. Will never buy those again! And I am trying to return the other pairs I purchased and am having trouble getting my return label through the website. Talbot's is losing a long-time customer!

I bought $1000 plus worth of clothing this Spring. A summer sweater and a t shirt fell apart after one wearing... holes in the shoulder(not the seam, the fabric) on both and an additional hole right in front in the sweater. This happened on the first wash. I know how to do laundry, it was the fabric. I'm sure its recycled or something as there are tears in the weave of the knit. I have one linen sweater and another tshirt with the scalloped neck that I am afraid to wear. I also bought a pair of jeans and both pockets are now worn out completely on the seam of the pockets... both sides so not from putting a hand in the pocket. So Talbots has problems with their fabric supply. Have shopped their since 1990...$4000/year, now will not again.

I use online shopping from Talbots all the time. The two last orders were sent out with over half of the items ordered missing and no longer available. Both the online and phone customer service were not helpful. I was told by both that the system is not maintained and that they are not able to tell if items are still available. I was also told this is a new issue and that the customer service team has had several "tools" taken away that help them determine what is available and what is not. Now I am off to find items for vacation because Talbots failed. DO NOT ORDER ONLINE. ONLY ORDER ON THE PHONE AND DEMAND THEY CHECK TO MAKE SURE THAT YOU WILL GET YOUR ITEMS. WHAT AN INCREDIBLE DISAPPOINTMENT.

I have been shopping at Talbots for 25 years and have become very disenchanted with their style and quality of clothing. Their tops/shirts/blouses are boxy and the prints are very large and unflattering! Also, the t-shirts shrink horribly! I am a size 12 (M) and don't like real fitted clothes but would welcome seeing more tailored garments, as they had in the past. Talbots is now too expensive for the quality, outdated matronly styles and fit. Hope they return to the beautiful classy retail store they once were.

I have to say I am very disappointed with my customer service experience at Talbots today. After receiving an email indicating my order could not be fulfilled as I placed it due to unexpected demand, I called customer service to order an alternative option. The item I ordered was PA******* in indigo blue in a size ten. I wanted it in this color so I was trying to order it in a size 9 1/2 in the hopes it may fit but wanted to order it also in a size 10 in the color sand, in case the 9 1/2 didn't fit. With this order I had also purchased 2 other pairs of shoes. Unfortunately, your representative Whitney and manager Lance were completely unwillingly to help me and would not honor the price I purchased it for, for both pairs. I tried to explain this was a result of Talbots being unable to fulfill my order, an error the company had originally made. Had I known my size was not available when I placed my original order by the website being current and up to date with the available stock, I would have placed my order differently. They were un-willing to work with me and find a compromise. I find it interesting how your website tag line is "Providing exceptional service is our priority;" and "It really is all about you" when those statements are entirely untrue.
I found the representatives to be short and unfriendly. Due to the horrible service, I decided to cancel my order completely. This was done without hesitation by Manager Lance. I am a 37 year old woman and will never order from Talbots again and will be sure to tell everyone I know about the incredibly awful service they provide.

The Talbots on the upper west side of Manhattan on 83rd and Broadway is ridiculously slow. They have no problem keeping 2 registers open when theres 10people waiting on line. The computers are slow, and they NEVER apologize for the wait or put on an extra cashier on until theyre asked several times. A woman ahead of me who was already at the register doing a return mustve been standing there at least 40mins with no end in sight. And everyone on line says the same thing, the clothing isnt as good as it used to be and stores are hurting in general so how are they allowed to treat customers this way? Again, they NEVER apologize for an obviously long wait on line.

I'm thinking of sending the last 3 coupons I received for discounts on Talbots clothing to their Customer Service department. One was their annual birthday coupon. When I tell you that I have been a Talbots customer for over 20 years, and that I couldn't find ONE THING I wanted to buy you will understand my sadness at the demise of this formerly favorite store. I find myself going to my "vintage" Talbots clothing in my closet, still beautiful and in excellent condition. Wake up, Talbots! You're losing us all!

I used to buy Talbots clothes but the quality of the clothing and convenience of on line shopping has seriously declined over the past years. Unfortunately I was given an expensive Gift Card for Christmas. I ordered an OK dress, and shoes suited to the dress, online because many of the items are not available locally. I received the online confirmation of order and 4 days later a statement that both items had been shipped. 2 days after that I received another notice they did not have the dress, but the shoes to go with the dress were on the way. The Gift Card was not credited, they said they sent me a merchandise card for the returned amount, and they were sorry it was deducted from my card without having the merchandise. That was over 8 days ago, and I still do not have that card, or the amount of already paid for credit available to me. I am returning the shoes and will be given another merchandise credit card because they won't reload the gift card. As many of their items are online and mot available near me I am limited in what I would dare buy from them sight unseen. The merchandise is often poorly constructed and the materials of low quality, and fit varies. Returns will be another merchandise card. There is NO market for Talbots cards on the gift card exchange... I may return it to the giver, and say "thanks you enjoy it."

My shopping experience on Nov. 30th at the Wayzata Mn store was a lot of fun. All seemed to be in the happy holiday spirit. They were very busy while I was there, however, I received the usual individual attention that I enjoy when they are not busy.
Almost every associate greeted me at one time or another whileI was in the store. The names I rcall are Mimi, Toni, Mary and Michelle.
The jacket I wanted was not in the store but they were happy to order it on line.
I also enjoyed the treats.
Another happy shopping experience at Talbots. Thank you.
Sharon Jankowski