Swisstool.co.uk

Scammers, as others ordered knife, no knife tuned up,ignore my emails,ignore my contact throu portal. Ignore my phone calls. Thief's.
Update 17 mar 23,after an email to customer service at main office in Swiss,my knife arrived today,,so hey Ho I had my knife 3 weeks.

This company is a scam. They display a Trustpilot rating of 4.8 which is a lie. I ordered 2 items from them one was sent but the Pick Note said that the second item another knife was "Out of Stock we send ASAP!" despite contacting twice requesting an update through their 'Customer Service' portal and emailing their Orders address they have failed to communicate. I have subsequently discovered from other reviews on the web that this is a common practice for this company of only partially fulfilling orders. I would advise anyone considering using this company to find a more reputable and honest company to trade with

Like others, I ordered and paid from what seemed like a legit website. Nothing has arrived. No response to emails or phone calls. Don't buy from this company!

Ordered knife that never arrived. Company refused to answer phone calls. E-mails left unanswered. Police Fraud Team informed & bank to reclaim money. Anybody else who has been conned request a chargeback form from your bank, easy to fill out & they will investigate and charge back these scammers the amount you paid.

I recently purchased a knife with personalisation, paid by debit card.
This was fine, knife received and happy so far, but...
During the ordering process a second order was generated ( accidental extra click possibly). Swisstool realised this was an error and only sent me one knife, BUT they took the money for both orders.
I have messaged several times on their website, but have received no reply.
I Googled the company and found a phone number ( ******* *******), and have called many times at different times and on several days, calls are unanswered.
So---they may be capable of supplying knives, but if you need any after sales service BEWARE - THERE ISN'T ANY!

I have ordered a few knives from this company and they have all arrived in fairly good time with no problems. My gripe concerns their customer service. I have emailed them 4 times and not had a single reply. Absolute rubbish. They can't blame Covid either because the first email I sent was some weeks ago. It seems that they just ignore all contacts. I even asked them to read my emails in the notes you can leave when you place an order. Still nothing.

Do not worry about the old negative reviews about this company. I
Ordered my 'tool' Sunday morning on the free 4-7 day super saver
Delivery and received it Wednesday morning, so well within the advised
Time. The online ordering was nice and easy, confirmation email was sent
In seconds and status of the order updated regularly via email. The
Paperwork, packaging and item on delivery was all spot on. I'm a very
Happy customer, glad I took the 'chance' I would therefore not hesitate
To recommend them, or use them again. They have obviously got their act
Together the last few years, so credit where credit is due guys.

Do not use this company. I paid extra for a non-standard coloured knife. They delivered (eventually and with no communication) a standard coloured knife, which I immediately returned. According to their terms & conditions I was entitled to a full refund and I should have been able to claim back my return postage costs. Despite having proof from Royal Mail that the returned knife had been received by the company they did not refund me. I had to get my credit card company to open a case against them. My credit card company refunded me. This company do not ever answer their phone or reply to emails. I am still out of pocket for the postage. As an aside - the colour they were offering does not exist for that particular knife.

I ordered a Red Climber Swiss Army Knife, with personalisation, from Swisstool on Saturday evening the 15th April. Product arrived in the post the following Friday, the 21st April. Product arrived well packaged to protect it from any damage, and came in the gift box I ordered. My order was acknowledged at the time it was placed and arrived the day after I had been informed it had been dispatched. I have seen and read a few negative reviews about the company, but can only say my experience when purchasing this product was very good.

I first ordered a knife from Swisstool in mid 2015. It turned up quickly.

I ordered a second the following week, then found an alternative in a different colour on another site, and used their contact form to ask them to cancel it. I got a nice email back from a chap called Steven who said it was no problem and, he took care of it immediately.

We then got into an email chat about where I could get replacement scales (handles) for a knife I'd had for 30 years, and Steven was again very helpful, giving the details of the Victorinox distributor who he thought might be able to help me. He also seemed to know his stuff.

In 2016 I needed to replace a knife I'd lost. I ordered one from Swisstool, and it turned up quickly, but I wasn't a fan of the colour. I emailed them to let them know I'd like to return it, but got no reply. A couple of weeks later I tried the online contact form. Again, no reply.

Now, I felt this was out of character, so thought that perhaps I was dealing with a very small company and that perhaps Steven had some big "life" issues to deal with and the business had had to take a back seat (e.g. A death). I tried again a few weeks later, but still got no reply. I couldn't get through on the phone either (I tried a few times).

This was a bummer but not the end of the world. I decided to write it off and move on.

Then, last week, I wanted a new knife, and couldn't find anybody who stocked it other than Swisstool. That's how I ended up on this review site, and I thought "hmmm, perhaps I'm not alone". I decided to give Swisstool one last shot; at least they'd always sent me what I'd ordered, even if I couldn't get hold of them later.

The knife took 2 days to arrive, so today I decided to ring the number on the web site.

Steven picked up after 2 rings, and I explained I'd been trying to get in touch, and that I'd wanted to swap a knife that I'd bought 6 months earlier. He asked me my name so he could look up my order history, asked which knife it was, and then asked what I'd like to swap it for (which is a knife with costs £20 more).

Steven said he'd send the new knife out with a pre-paid envelope in which I could return the original, to save me the postage. In other words, I got first class customer service. There was no debate, and he didn't make feel even slightly guilty for asking to return it 6 months late. It was the epitome of the "absolutely, that's no problem at all" customer service experience.

Once this was all sorted I mentioned I'd checked for reviews of Swisstool online, and that others had said they'd had no reply to their messages. Perhaps they had a communication problem (e.g. Emails aren't getting through, or there's a badly configured spam filter). I believe Steven when he said he wasn't aware of any such issues. He said he'd get in touch with the people who handle the email and ask whether they could find my earlier email, to see what might have happened to it.

Given how helpful he was today, I do wonder whether he's been getting everybody's messages. He suggested I should phone, as they're always available on the phone. I said I'd tried and failed last year (multiple times), but perhaps the ******* number on the site is the first thing to try if you want to get in touch with them.

If this new knife doesn't turn up in the next few days, I'll be sure to come back here and say so!

And I hope this story is helpful to people.

I was apprehensive ordering from Swisstool after reading mixed reviews. But since they were the only retailer selling the rare Astrochimp design on the internet, I decided it was worth the risk. I opted for expedited delivery/fast dispatch to attempt to get it before christmas. For a personalised item it arrived super quick - ordered it on late Friday evening and it arrived swiftly on Tuesday morning. Will probably order myself another item from the boutique collection. All in all a great experience and will order again :)