SWELLReviews 59

After Reading The Abundance Of Bad Reviews For this Website, I Second Guessed myself when wanting to Purchase A Swimsuit Top that I really Wanted from here BC of the better price but then I thought about it for a couple Days and decided for the first time to Try it Anyway knowing that it would be my fault if something happened. I''m So glad I went with with my gut instinct and didn't let the reviews sway me BC everything Went GREAT! Shipping, Size, Price and most of all the FIT Was Perfect! Don't believe everything you read.

I keep giving this site a chance because they have a variety of bathing suits but every single time there's a mishap. First, I ordered 2 separate bathing suits a day apart. I didn't like either of them. So I returned them in 1 package with both packing slips like I do every other company. I only received a refund 2 weeks later for 1 item. Also, when you order something you get a free shipping code on your packing slip for the next purchase - doesn't work. Then I ordered another bathing suit and it took an extra 4 days to arrive because it was sent to Utah instead of Arizona for God knows what. I'm officially done with this place. They seem to be very unorganized and a lot of mistakes happen.
****Updated Review******
After I submitted a customer service request they did respond in a timely manner and they did refund the 2nd item in the package without fuss or pretending to make an exception. I appreciate that kind of service and will give Swell another chance.

This site has everything- awesome, quality gear and the sickest threads for dudes and chicks! They've got new stuff on sale practically every day for anyone whose not trying to break the bank and regardless the regular threads they have aren't even that pricey either. Super sweet site for anyone looking for pretty much anything! Any surfers, beach bums, or anyone definitely should check it out!

I was givin a confirmation of purchase for a memorial day sale. And they canceled it behind my back with no notice because they didn want to honor the sale. The sale was 40% off sale items. I purchased 2 items and got canceled and they wanted to give me 30% off next purchase as a consolation... math does not add up not even close. What kind of company does a memorial day sale in honor of veterans and people who gave their lives to this country and then does really want have a sale but exploit memorial day as a shopping holiday to make money off people who make this country great. They completely ruined my internet shopping experience. I will never recommend them to anyone at all. Mainly because this not the first time I had problems with them. I have pics and confirmations to prove all. They make tons of money preying on hard working americans. What a shameful company... good luck to those who disreguard this complaint..

I had fantastic customer service! Sam the surf specialist helped me out greatly on deciding on what surf board to get as a beginner but still be able to keep and hold on to when I get better and swell runs great promotions! Like with my cart i was able to put in a promotional code that gave me a portable shower to rinse off at my car after the beach I had nothing but a great experience with this website so I'd personally like to say thanks to both Sam and Swell!

I was in a bind for a trip to Mexico and needed some swim shorts and all the beach things one would need to start the summer early. I paid for next day shipping because I only had four days before my flight. FedEx said the package was delivered Monday morning, but I never received it. Tuesday, one day prior to my flight, I'm talking with Swell Customer Service rep Philip, and he says while there is a FedEx protocol they have to follow in order to do a refund that would take 5 days, if I wanted to repurchase in the meantime, he would over night it to me free of charge.

In a nutshell, I got my second shipment of beach gear a few hours before I had to leave for the airport instead of being without it all. It was costly to over night it, and Swell ate the cost to help me out.

I've placed at least 10 orders from Swell in the past and have had nothing but good experiences doing so. Their prices on clothing is nearly unbeatable and they constantly have great sales going. I often times end up purchasing alot more clothing than I intended to buy when I started shopping because of ridiculous sale prices. I did have to return 2 items back in January and the return process was a little slow but I did get my refund about 2 weeks after I shipped the items back.

If I could give swell.com 0 stars I wouldn't hesitate to. I placed an order, received a confirmation email, tracking number and my account was charged for the product plus shipping. Days went by and the package still had not been shipped. When I contacted customer service they said that the item was out of stock. THEN WHY POST IT ON YOUR SITE?! That is false advertising because they don't have their inventory updated. With technology the way it is, please tell me how you can not know numbers on your inventory. Sending customers confirmation emails and charging their accounts for products you promised and you are advertising and then don't intend to sell is down right stupid. Get it together. Will be making sure the many friends of mine that recommended me to this site also never shop at swell.com ever again just like me.

I placed three different orders, the first two orders arrived three weeks later after many phone calls to UPS and swell. I guess they don't deliver to P. O Boxes but it won't tell you when you place the order, or follow up. Such hassle! The third order, a month later come to find out it was returned to the warehouse, again, no communication from costumer service to tell me there was an issue with the address. I have to call, ask for it to be sent back (at this point my daughter is not getting the clothes for christmas, but i still want it delivered. The person tells me he's going to send a note to the warehouse manager and for me to call back and check the status) a couple minutes later, I get an email saying I'm just getting a refund! Which is not what I wanted. Ugh! Terrible experience with swell and their costumer service. (being nice here)

I was shopping for swimwear and Jessica was SO HELPFUL. She made me feel comfortable with my experience and was even willing to go to the warehouse and check on sizing for me. I will definitely continue to shop at Swell after this awesome experience. Thank you Jessica! You're the best!