Swegway Hoverboards

I ordered a swegway hoverboard for christmas for my young son.It arrived within a few days as advertised with free delivery to the Republic of Ireland.It came authentically packaged and was working perfectly until 2 weeks ago when the battery is now constantly on red and is not charging up. Despite numerous emails stating the problem no one from Swegways.co.uk has contacted me. Like many others the phone line is apparently too busy to be answered with a wait time of 30 minutes. I now realise I have been scammed as when you try to log onto the website of swegways.co.uk the error response appears. I am disgusted and really annoyed at myself for being scammed as I am very sceptical and clued into these things. Unfortunately my little boy who adored this gadget will have to go without. These people are scum of the earth with their main focus on greed. I hope they get what they deserve but right now, I like many have been taken for a ride, pardon the pun!

Ordered "free next day delivery" last Saturday. Arrived Wednesday night at 7:30pm. Had to charge as power light red. Charged for 3 hours at night then an hour next morning. My 11 year old woke up and wanted to have a go. She was so excited. Board just kept beeping with power indicator tuening red as soon as she tried to use it.
Rang Swegway-Hoverboards when rhey opened that morning. On hold ages (up to 30 minute wait on the annoying auto message). I eventually spoke to someone who told me he had done a "master re-set" and I needed to charge again for an hour then it should work! I immediately knew this was ridiculous and told him so but he insisted. So I followed instructions and as expected it still didn't work. My daughtwr was so upset as she had used all her birthday and Christmas money to buy one in the sales.
I rang again and after 30 minutes on hold I spoke to the same guy who said he qpuld have it picked up Monday and beought back for analysis and repair. I said I wasn't happy as it ahould work bug the box had clearly been opened several times and the unit had scratch marks on it. He tried to suggest we had done it but I was dilming her opening the delivery box as her Dad was away and wantes to see her open it. I told him I had videos of the box and the scratches on the new board. At this point he said to email
The photos theough and his boss would have a look and IF he thought ot was faulty or damaged i could have a replacement. I said I wanted a refund and he said I wasn't entitled to one but after I suggeated very firmly that I was, he said hos boss would review the email in the next 48
Hours and let me know. So now we are waiting to
Know whether a little girl has lost her £140 to this company or if they will so the right thing and refund her. Paid by Pay-pal so will be claiming.
Just wish we had seen these reviews first!

Unlike many people reporting here and elsewhere. I DID get the item, but was faulty when I opened it and fully broke 2 hours later. I attempted to contact the seller. Their 'Phone number' goes straight to an O2 voicemail box which is nearly always fullI have sent no fewer than 30 emails with only 3 replies, two of which were identical and clearly written by a bot Their Contact me form on their website does nothing. Thankfully I ordered with pay pal so I can get my money back!
Also my daughter now questions the existance of Santa

I ordered as I thought seeing a map and a registered company and address that this was a genuine company. When I coped on that there are no reviews and that it is impossible to contact this "company", I realised that it is a fraudulent business.
I have emailed, website queried, phoned etc, to cancel my order.
I have received no response.
Several claims against this "business" on PayPal... why do they allow this to continue?
DO NOT BUY from this, or any other company, without seeing verified reviews and being able to contact the company.

They just don't deliver and don't answer queries. Phone is always unattended don't respon to emails, chat is open periodically but just lie to you and give you another date a few days into the future. Claims next day delivery. Been waiting since 25th November and now 5th December and no sign of it. Tracking info is fake and not updated, courier states parcel has not arrived with them to deliver to me. Have now raised claim with PayPal. DO NOT BUY FROM THIS SITE ITS A SCAM.

Ordered on 23. 11. 17. No confirmation email. Waited 3 days, no item received. Won't answer phone or reply to emails. Only contact has been through chat where they just lie to you. Was told there had been an issue with payment clearing which is nonsense as I checked. Then told me a new day that it would arrive and nothing. I have opened a case with PayPal so I'm hoping it will be sorted soon. If anything does arrive, I will not sign for it as I don't believe it will be genuine anyway. So disappointing, do not waste your time with this scam!

Ordered Sunday for next day delivery. Now Friday - not delivered. No answer on the telephone, and not answering the numerous e-mails. Have now e-mailed to cancel order through both their e-mail and through PayPal. Still no response. Surprisingly the order tracking has now changed from processing to completed - even though it should have been cancelled. Only hope I will be able to return it if and when it arrives. Their website says it charges £30 for a courier return! Do not order from m this site!

I ordered a hover board for my sons birthday which was on Sunday, so was looking for a hover board near his birthday because the Black Friday sales were on that week, i found one on swegway hover boards on Wednesday morning so didn't delay in ordering it as it stated next day delivery was perfect. I was working the next day so while I was out I got someone to sit in all day, when I returned it hadn't arrived it got to 7 in the evening so emailed the company but had no response. I was off the next day so rang the number on the website, no answer so left my details for them to get back to me on the answering machine. Again I emailed them twice and finally got a reply stating they had a high volume of orders so couldn't meet the next day delivery and I would get it early the following week, this was no good for me as I needed it for my sons birthday on Sunday and the only reason I'd ordered from them was because of next day delivery, so I emailed back stating this and that if it wasn't delivered by Friday I wanted my money back, Friday came and at 7 that evening I read there terms and conditions, if I want a refund I must email within 14 days this only applies if it's not been shipped, they never answer there emails or the phone and what are the odds when I do get through its been shipped. It's now Monday evening and still no hover board my sons birthday has been and gone ruined because they took my £200 for it and I couldn't afford to buy him anything else. I've contacted trading standards and they have informed me there in breach and I could pursue them for damages. DO NOT RELY ON NEXT DAY DELIVERY! Steer clear of this website at all costs.