Swap.comReviews 1,190

I used to love this site. It was helpful and reliable. But after my current and ongoing experience, I don't see anything that would make me use or recommend them again. I purchased a number of items in April and had them sent to storage. I was able to ship some to me after they moved in June, putting all shipping on hold for a month at the height of Covid. There were still 5 items that were listed as unavailable. I was told it would take another 30-45 days for those to be available. I waited that time and then checked again in the beginning of October (more than 6 months from my initial purchase when my card was charged" to see if they were able to be shipped and now there is only 1 thing in there. They tell me they are working to "expand capabilities" and the items will not show up "temporarily." That was 2 weeks ago and no one has since reached out to me, No one has offered a refund for my inconvenience let alone to cover the cost for shipping. I am shocked that this company thinks it is acceptable to treat customers like this.

I used to love shopping with swap.com! Lately, when I try to make a purchase, the prices of some of my items change when I click to check out. I emailed swap about it and they said to go ahead and make the purchase and that they would refund the difference. I believed them because I had had good experiences with swap in the past. They never refunded me and did not have any patience or compassion with me when I asked for help. I am disappointed. Prices should not double as you are trying to pay for your products. I do not plan to use this website anymore. I used to refer people to purchase from them all the time.

Do not believe the better reviews. They are fake. This company used to be fine, but no longer.
They currently owe me $70 for an order they randomly cancelled but kept the money for. No email about it, no contact whatsoever, they just cancelled the order for no reason and kept my money. Customer service is absolutely heartless and does not care even a little bit. Save yourself the grief of dealing with these people and buy from a real shop, in person. They also use the absolute cheapest possible rate with FedEx, so their packages are always late. Seriously, every time. They just don't care about you in the slightest.

I ordered 8 items from Swap.com. I used a store credit--$37.10--which is MY MONEY. In addition I paid $28.80 to make up the total cost of the order. I received an email in a day or so saying that a glitch caused my order to be cancelled. Imagine my surprise when I received a box with 5 items in it. Three of the items were missing--two were the most expensive items. I kept two of the items in the shipment, totaling $8.10, but now I cannot find a FedEx label on the site with which to return the other three. The company refunded me $10. Does Swap.com surmise that the $37.10 was the company's money? I am so angry. I received a snappy email from Patrick C. Dismissing my claim and affirming the company believes I am due only $10 in refund. I cannot believe the malfeasance. What this company has committed with my order is called larceny. I want to return the items (one was sized on the site as 14, but it was 14W, big difference), and I want a full refund.

If you like dumpster diving merchandise that hasn't even been washed or items that smell like they were stored in a basement then you should be happy with your purchases. But let's not overlook the sizing issues of items that have been shrunk or so large that they should be put into the plus

I have ordered from swap and recommended it to many friends in the past. I used to love and trust swap to deliver fairly priced, quality products. However, lately the price of items seems to always change when I add them to my cart and go to check out. It is so irritating! It seems that every time I add $1.99 items, even if i immediately try to check out and purchase them, the price goes up significantly. It has bummed me out a lot. I tried to get help from swap about this issue and they said to go ahead with the purchase and that they would refund the difference. I haven't received the refund that they say they sent back in the end of January. I believe that they tried to refund me, but I am disappointed that they won't help me further despite my attempts to communicate with them. This problem is genuinely keeping me from using swap.com. It makes me feel really bummed out and disappointed when the prices in my cart change. I no longer feel that I can recommend this vendor to my friends or use it myself.

I'm wondering why all the poor swap.com reviews? I have had very good experiences with the site. I have only purchased items. Never a seller. What I have purchased was for myself and my adult children. For Christmas everyone got shoes, boots, winter gear, pants and sweaters that I had been purchasing all year. Many items new with tags. All great values. No issues with shipping or returns. Sure is not packed like department store items. No tissue paper, No neat tags or pretty box's. But the prices are significantly better then the other sites, Shipping is free because I group my purchases. I don't worry about how its wrapped its all going into the washer right away anyway. I have had three items that were damaged. I don't think anyone at swap could have noticed these small problems. In each case they refunded the price. I feel I'm given enough time to return items. The site has regular sales and promotions. I'm pretty happy and I refer my friends and co-workers often. I hope Swap is not going out of business like some reviews are speculating. We need good sites for selling used items. Competition is good for consumers. Swap should work on the relationships with their sellers. I would pay a little more in the interest of fairness. I like saving $ but not at the cost of hurting others. Best regards to all.

I have sent many boxes to swap, the items that I send in are barely worn clothes that my son grows out of before they can really be worn. The last box I sent was one of the few that didnt have new with tags items in it and of course swap rejected the box and charged me a $10 fee plus they are still collecting inbound freight charges on top of that. If the clothes you send in dont have tags or aren't super high end you get hit with fees. Just for example the items I sent in were things like Under Armour, Nike, Ann Taylor, Levis... so they weren't cheap items. Customer service send a generic email saying they would take note about my experience and that's it. This site is such a RIP off I dont not recommend.

There is a reason that company has so many one star reviews and all of it is true. Was with swap from the beginning when it just kids items and it was great but that was a long time ago. Processing took forever like months and they rejected any and everything. You can not trust what they say anymore as the policy changed all the time especially when it comes to payment or storage of items. Complete waste of time now there are much better options than swap.