Swap.comReviews 1,190

I buy from Swap.com I've never sent items to be sold fom them, so I canot comment on that, but, I have loved every single piece of clothing that I've purchased there. I mean... with tags on still! High end items even. I think that anyone who would love a great deal & find would be more than happy shopping with Swap.com They have such an easy way of choosing your size, style, seasonal wear, etc. It could not be any easier. Photos of clothing items are very easy to see front & back of item with a tap. This is my premium shopping experience in a nutshell

I sent in a box of 51 items. Took over 60 days to be reviewed. I was returned the shipping fee of $8.90 but they still took it out of what I sold. They rejected 10 items which most were new never been worn saying the items were stained, valued under $3 or torn. I was quite shocked since I inspected each item and washed them all before sending in. So I contacted customer service asking why and I got the generic automated response that they were undervalued etc. So what was amazing to me was they accepted items that I had worn many times yet rejected brand new clothing. They also labeled the accepted items wrong. I requested to have my rejected items returned. Well now I spent $4.99 on top of the $8.90 to ship them back. Well I get my items and every single item is torn, stitching ripped out of hems, holes where it looks like someone used a scissor on it, bleach stains and one shirt looked like someone took hold of it and ripped the v-neck apart. I was so upset! I contacted Matt Flores after many attempt to contact customer service with no response. I did not hear back from him for 2 days. Tells me he will look into it. A day later he says no one tampered with my items. They must've gotten damaged in shipping or they must have a horrible employee. Damaged in shipping? How can that happen in a box? He said I would be receiving $40 for my troubles in a few days on Friday afternoon. I ended up requesting all the items that were accepted be returned to me at that time. I did receive the $40 from them that Friday night but whoever ruined my items is a horrible person. I would never ever send in items like that and expect them to be accepted! So no I will never buy or sell from here again! I'm glad I was given the $40 but I still have items that are damaged. So damaged they had to be thrown away. Some were even my kids clothes. That made me sad someone ruined them.

One other problem I had was twice items I bought, once arrived, were the wrong size. They mislabeled them on their site. A pair of Capri pants I bought from them I noticed a week later that someone had sewed a hole that was in them in the seem with black thread and the pants are grey! So they accepted this item, sold it to me and rejected perfectly good clothing? I think they don't pay attention. They don't care and will always reject items whether new or not. They screw you with the shipping and fees. I sold 15 items and never made a dime! It's a waste of time and they will not stay in business running it this way.

I find lots of great deals on here and never disappointed when it comes to what I receive. You can't beat the free shipping when you spend over $50... now for the selling part... I'm a little disappointed. It took about 2 months before my items were ready to be priced. I was reimbursed for the shipping fees for sending my clothes because of the delay. However, many of the clothes that were deemed not "sellable" were in good condition when I sent them. They all had a similar black mark on them. I know that I would've never sent in the clothes in the condition that they were returned to me. Even so, about 75% of my clothes were accepted but only about 10% have sold. They are slowly selling.

To echo what others have said, the buying is good, but selling experience is absolutely AWFUL! The first 2 boxes I sent I was fairly satisfied with the results. I wasn't concerned with making money as much as I just needed to get rid of items my children have outgrown. (The wear uniforms for school so everything is very gently used). First of all, take a picture of all your items that you send because some of the more expensive items sent " magically disappear" and they claim they were never received. However, I found the very same items, in the same size, and at the same time, my items were posted. The customer service reps, Matt and Ebone are of no help in the matter either. Ebone is the typical Kiss-the-customers-fanny type, so she appears concerned but is incapable of resolving any issue. Moving forward, I was told my clothes would be up for posting within 5-10 days. When I inquired as to why it was taking so long, I got the reply "We are overwhelmed with our new women's category and it may now take up to 15 days" After 15 days, still none of my (children's) items were posted. Sent yet another inquiry only to be told they have been swamped and the processing/posting time would now be 30 days! After SIX WEEKS my items are now finally posted. And yes, items are missing from this box as well. Half were rejected and I am certain they were in good condition and all were professionally ironed, They literally throw all rejected items into a pile and take a picture of it and post it for you choose to donate or have it sent back to you (In the wadded-up pile) with a added-on fee for shipping. It is a great concept, but SWAP.com is typical company that has flourished and become a money-hungry mongrel. I hope people will soon see their dishonesty to their sellers and move elsewhere - There are many other online consignments that are very honest and up-front.

I sent a large bag filled with clothing it took 4.5 weeks to post and 4 items were excepted. I was set back by this but was assured that my shipping fees Would be voided. I just sold 1 shirt for $5 and after all of their fees I will receive $2.25. I thought the selling fee was 25%?! I won't Sale on this site again. I have bought a few items and the shipping was quick. 2 of my items were miscategorized. I thought I was buying a Jr halter and it ended up being a skirt. I bought size 7 boys shorts and they ended up being a 7 Jr girl shorts. I was able to use the items for other kids in our family but my son didn't get what he picked out. So they get 3 stars from me.

I HAVE BEEN DEALING WITH swap.com FOR OVER A YEAR NOW. I BOUGHT ALOT OF TOYS FOR THE TODDLERS IN MY FAMILY. ALL LOOK BRAND NEW AND I CAN SAY THE SAME FOR KIDS CLOTHING AND ACCESSORIES. I DON'T SHOP RETAIL FIRST ANYMORE AS KIDS GROW SO FAST IT DOES NOT PAY SO THIS CONSIGNMENT IS A GREAT ANSWER TO FAMILIES ON A BUDGET. THEIR CUSTOMER SERVICE DEPT. IS THE BEST I EVER DEALT WITH. NO AUTOMATED SYSTEM... A REAL PERSON ANSWERS THE PHONE! I LOVE THIS COMPANY! Carolann Aufiero

This is the first time I've tried swap.com and it hasn't been positive so far. They received my box on May 22nd. It's now June 30th and none of my items have been posted. When they received my box I got an email saying it would take 10-15 business days to post my items. So far it's been 27 business days and they're still not up. Most annoying is that I spent a lot of time sorting the items to make sure only summer clothes were included in the box. I appreciate that sometimes people get behind, but it should not take weeks to address whatever the issue is. At the very least they should be honest about how long it takes to process boxes. NOT COOL.

This company started out okay but has since grown into a very dishonest "company". First they do not donate anything, the resell it for their own profit! They will cut the tags off of your brand new items and send them back to you stained and gross! They will tell you they will except certain items and then throw it into their reject pile (gee wonder why?). They recently raised their sellers fees and you would think they would employ more help. Nope, for over a month they have been accepting boxes with confirmation they would be processed in 10-15 days. SEVERAL people's boxes have been "lost" in this process and several are still waiting and it has been over a month for the boxes to be processed, yet they charge you your fee as soon as it hits their back door. Of course, this works out to their advantage b/c now you can't sell your seasonal items b/c they have sat there for a month or so and Swap can offer you pennies while they turn around and sell it other places. Yes, they do sell on other websites and locally. There was also a post on their page several weeks ago about a lady who found her rejected items that were supposed to be donated listed for sale somewhere. Of course swap removed that post as well. DISHONEST... you are better having a yard sale and selling it for $1.00 or donating to a charity of your choice so that you can claim it yourself, than getting involved with these people.

I've been with Swap since they were Netcycler. I buy and sell on Swap with a great degree of regularity. When I ship items, they usually start appearing online for me to price within 48 hours. They're incredibly fast! Almost every time there's a free shipping code for buying, I make a purchase. And they have sales from time to time. I recommend Swap to everyone looking to buy or sell kids' stuff. Now they have women's clothing, too. I'm just waiting for them to add purses and bags to the women's selections, and I'd love to see men's clothing on the site.

Hello everyone. I posted a review about swap.com some time ago. It wasn't very good but my experience had been really bad with them. But now they seem to have gotten on the ball. After they FINALLY got my items up, they sold pretty fast. I sent some more items and this time they were honest and told me it would be a while before they reviewed them, which was all good with me I just needed to know what was going on. So I'm back to say that swap.com is a good place to sell but mostly to shop. Lol