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Swap.com

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Swap.com Reviews Summary

Swap.com has a rating of 3 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.

service
141
value
136
shipping
135
returns
90
quality
128

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California
7 reviews
10 helpful votes
Follow Kathleen T.
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Buy!
March 17, 2016

Great quality clothing that is cheap! Love the features you can shop under: size, price, condition, etc... Have been shopping there for awhile and expecting another box soon. Yes, Yes, Yes!: Ready, set, go!

Date of experience: March 16, 2016
District of Columbia
2 reviews
0 helpful votes
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I love Swap.com soooo much. I started with this site to buy clothes for my son and when they added women's clothing I was sceptical. The prices were so good I decided to try a couple of items. The things were like new and super cute. Pricing is amazing for what you get. The site shows pics of the actual items and you can sort out things that are categorized as "fair condition". Extremely large inventory!

Date of experience: March 14, 2016
New York
1 review
0 helpful votes
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Swap.com is amazing!
March 15, 2016

I've both sold items and purchased, and I have to say that I've yet to find even one thing that could be improved on! I was able to purchase a huge lot of clothes for my kids, a bunch of books and a few clothes for myself and the bill? Under $60! There is NOWHERE else that I could achieve that!
And when it comes time to sell, all I had to do was fill a box and print the shipping label! Swap.com even arranged a FedEx pickup for me - no extra charge. I love that I'm able to clean out a closet and ship it off with no additional time or effort spent on it! Swap.com does it all for me! I love it!

Date of experience: March 14, 2016
Michigan
1 review
0 helpful votes
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Amazing Online Store
March 15, 2016

I love that I can buy used to new clothes for super affordable prices! The clothes are in great condition and I receive them quickly. I am on a budget too so it's great to get nive clothes for awesome prices. Thanks

Date of experience: March 14, 2016
Vermont
1 review
0 helpful votes
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I was a little nervous buying used clothing on-line. But upon opening my package my fears were put at rest. I bought quite a bit of maternity and a few dresses for a couple of my girls. The clothes were individually wrapped, very clean, and neatly folded. We tried every piece on and the sizing was perfect. I checked every seam, and there were no hidden flaws. This site just made shopping for this busy mom very easy and affordable.

Date of experience: March 14, 2016
Ohio
2 reviews
0 helpful votes
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I recently placed another order w/swap.com and I am just amazed with the quality of the tops I ordered. They may be gently used, but they are like new. I have almost a new wardrobe for just dollars. I can also shop from home since I am handicapped and don't get out much. Thank you for a sight that is so pleasing.

Date of experience: March 13, 2016
Kentucky
1 review
0 helpful votes
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Finding clothes for 2 quickly growing boys can be time consuming. But swap.com makes it easy and affordable. The items are in wonderful shape and shipping is quick!

Date of experience: March 13, 2016
New Jersey
1 review
0 helpful votes
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Swap.com has friendly personnel, timely correspondence, and lots of nice clothes at affordable prices. I buy and sell and typically check the site daily!

Date of experience: March 12, 2016
Arkansas
1 review
0 helpful votes
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HAPPY HAPPY HAPPY
March 11, 2016

I seen this and thought ok i will try, I placed my order for two items. Received the items checked them over extremely well, NOTHING NOT ONE THING NOT EVEN A LOOSE THREAD! Placed a second order, received it picture perfect. Just make sure and know that every brand is not equal sizes. Like Lane Bryant may say size 16, but Jungle Jeans may say size 16 but fit more like a 14 so watch the brand when you order. Same thing on shoes which most of you know that the only CON i have is that I WISH I WOULD HAVE FOUND THEM SOONER! Have placed my third order within two weeks! LOVE LOVE LOVE THESE place keep up the good work and happy selling and buying!

Date of experience: March 11, 2016
Colorado
1 review
0 helpful votes
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Although the shipping was slower than other sites I've used I cannot contain myself when I say that even my $3-$5 items had NO flaws on them! I've never received that from a used clothing site before! Paying was also hassle free! BEST used clothing site in my book! Thanks Swap.com!

Date of experience: March 11, 2016
Texas
1 review
0 helpful votes
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I was sceptical at first but it ended up being an easy and fast shopping experience after all. I would use again!

Date of experience: March 11, 2016
Connecticut
2 reviews
0 helpful votes
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Great store.
March 11, 2016

I recently ordered clothes for my grandkids, when I received them I was quite shocked and happy with the quality and condition of the items, they were practically new, I was so happy with them, the shipping time was excellent, I just loved everything, this is my new store, I am actually now in the process of placing a new order, I have already told friends and family about swap. Com. Thank you.

Date of experience: March 11, 2016
Pennsylvania
1 review
0 helpful votes
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I have bought several items from swap.com and have been 100% satisfied. The "condition of the item" as described for each item I have purchased is spot on. I will be shopping again at swap soon!

Date of experience: March 9, 2016
New York
1 review
0 helpful votes
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I bought a dress for my granddaughter on swap.com for a great price and was in great shape. Love shopping on swap.com

Date of experience: March 9, 2016
Alabama
2 reviews
5 helpful votes
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Love swap.com
March 9, 2016

I have placed several orders with swap.com with only one piece being damaged which they gave me a refund with no hassles. Their customer service is what I would expect and their ordering process is simple. I also love their referral bonuses:-) who wouldn't like free money for sharing their site.

Date of experience: March 8, 2016
Michigan
1 review
0 helpful votes
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Awesome!
March 9, 2016

Fast shipping! Have bought from twice, both times no trouble and everything arrived fast!

Date of experience: March 7, 2016
Nebraska
1 review
0 helpful votes
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Swap.com is a life saver ( as well as a money saver) for me. It enables me to buy lots of clothes for my grand kids that I wouldn't be able to buy otherwise. The prices are fair and the site gives plenty of options ie: new, like new, good, for the condition of clothing. They have always been prompt with their deliveries, and my son and daughter in law say the clothing is great! So very glad this site is available!

Date of experience: March 7, 2016
Iowa
3 reviews
0 helpful votes
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Excellent business
March 5, 2016

swap.com is the only place i buy clothing for my children and myself. I love this site. Quality products for a low price. Excellent customer service.

Date of experience: March 5, 2016
Colorado
6 reviews
4 helpful votes
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I was immediately refunded of my returns... returns were received at their end in about 3 days and refunds were made immediately they received your returns

Date of experience: March 4, 2016
Virginia
3 reviews
25 helpful votes
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Never send clothes to them! They claim they don't know what I'm talking about. Instead of saying they lost my box of clothes... Extremely poorly management.

Date of experience: March 2, 2016