Swap.comReviews 1,190

I should've read the reviews before placing two orders. I received the first one with missing items, items that are supposed to be NWTs are not and stained items when I only ordered from NWT tabs. I've ordered from them before and everything I got was as described. Now, they don't answer email, they send damaged items and they don't send all of them. I can't even do returns if I wanted to because they gave someone else's invoice and return label.

I've had to get BBB involved twice now. I stopped buying from them last year because I hardly ever received the correct items. The last order I got was supposed to be shorts, I received children's pants. They gave me a 5.99 credit for their mistake. So I saw they had a new website so I tried once again and it was a disaster. I'm attaching photos of what I received. 1 shoe, a blazer and that was it. BBB is trying to mediate and they told BBB they refunded the money, which they haven't, I checked with my credit card company and there's nothing. Bottom line. Don't buy from this company. 50/50 chance of actually receiving what you purchased

I use to be pleased with this company till last month. I place an order for $ 42 and some cents. To say the least, I only got two of my five items. I sent messages after asking where the rest of my items were. I never got a response back. I am totally DISAPPOINTED. I WILL NEVER ORDER FROM THEM AGAIN!

I ordered about 17 items. After a few emails asking for the status, they sent about 10 of the items. I continued to email asking them to cancel the remaining items and refund the remaining balance with absolutely NO response. I sent a final email explaining my next move of contacting my CC company to open a dispute and also the BBB and again NO response. Thus, I followed through to get my credit on my CC and now alerting others to the issues. I used to like them but something has changed and certainly not for the better. I will not order from them again.

I made an order from this website earlier this year and it went pretty good. This is an online "thrift store". I made 2 more orders a couple of months ago and got a confirmation and than nothing! I have e mailed them several times and left several messages and get a standard automatic response. The reply states they have a high number of tickets and will respond to me in 24 hours. I have heard nothing! This is a scam site. They take your money and you don't get what you order. Two of the products I ordered are still listed for sale!

I used to sing the praises of Swap.com. I told friends and strangers what a great site Swap was. "Great clothes. Great deals." Then Swap had to change platforms to make my shopping experience "more enjoyable." Swap missed that mark by a long shot. Filtering items is not as precise as it used to be. With the new platform, we cannot filter by material type. I am allergic to a lot of synthetic fibers. I am no longer able to specify wool, cotton, silk... in my searches for items. Which means that I am wasting a lot of time looking at clothes that I cannot purchase and wear.

Since the platform change, I have placed 2 orders. The first order was supposed to have two pairs of gray pants. When I got the order, one pair was jet black and the other was navy blue. These were "final sale" items, which means I cannot return them. So now I am stuck with 2 pair of pants that I would not have ordered if the color had been correctly labelled. The pictured items were gray in color. Yet I got black and navy blue -- which are not my colors. What happened to the gray pants?!

The second order I placed had two items missing. Yet my credit card has been charged for the total order of 3 items plus shipping. I have emailed customer service but I have not gotten a reply. Before the platform change, customer service replied to emails. Not anymore.

I honestly cannot recommend Swap with the high praise that I used to. It's sad because Swap used to be a great second hand clothing site. I guess I will have to try my luck with ThredUp. Their prices are not as good as Swap's prices but perhaps I will actually receive the items I ordered and was charged for.

I had been satisfied with swap. My last 2 orders had damaged clothes, and I have not received an order I made over two weeks ago. I have not had a response from customer service.

I am having a terrible time using your updated website. The images of the clothing never load and it is super frustrating because I have full internet signal. Also, maybe you should use models for the pants because it just looks so unprofessional to lay out a pair of wrinkled pants. I have purchased several times from your site but honestly just find it too frustrating to use now.

I shopped the NEW IMPROVED SWAP SITE.
1. Pictures disappear
2. All previous documentation gone
3. Pictures no longer shareable
4.16 days to deliver
5.6 items missing
6. One item has a LARGE hole (crochet)
7. One item stinks REALLY bad
8. One item has a stain
9. Waiting for return response.

I was missing 6 items out of 17. I was sent 11. One had a hole - and was FINAL SALE. One item was really smelly. One item had a small stain. So, for a $100.00 cart with free shipping! I received 7 items in decent condition. ( out of 17) This! Is an all time low.

I want my RECORDS!

10 ITEMS WERE A BUST! 4/27/23

Ordered 20 items 30 days ago.
Received 3 of 20 items after 25 days.
No update on the remaining items on order.
No phone number to call. No support.
Sellers cant sell. Took that side down seems permanent.

I discovered Swap about 7 or 8 years ago. I was able to sell items free of charge and shop with my credit if I wanted or have it deposited to my bank account. They used to do great sales during holidays and now they seemed to stop that. Over the years I saw many changes in selling and shopping. I had many items rejected for issues I saw other items being sold for. Quality issues when I purchased such as holes, stains, wrong sizes sent and even completely different items being sent. I've ordered several shoes that would later be unavailable without any explanation just credited back via store credit. Which I can not stand at this point just give me my money back via credit card. Unavailable clothing that would show up again for sale. Almost every time I would receive a store credit and the cycle would continue. I don't know what exactly is happening in the warehouse but they need to be retrained. I do not sell any longer due the $15 charge if consigning with them it's just a waste of money they will reject half. I still have a $35 credit which if I use I risk having unavailable items again. Needless to say shop at your own risk. Also Swap do better

My first experience with Swap.com was, to be honest, terrible. There was a huge shipping delay and it took a month or two to ship, and when it finally arrived, some items were wrong. I decided to give Swap.com a second chance, since they have amazing prices! This time, I'm pleasantly surprised! I bought $50 worth of clothes and unfortunately one of my items got refunded, but I'm glad they refunded it instead of just sending me a similar shirt and thinking I wouldn't be able to tell the difference like last time. Everything else, though, came perfect! The clothes don't particularly smell pleasant, just a bit like a factory, which is to be expected. It took about 10 days to process and once they shipped it, it came in a week. I am so glad I decided to give Swap.com a second chance! Though, I will be wary of buying from them if they have another shipping delay.

I've been using Swap.com for years and I love it. It's simple to use, and the customer service is excellent. I'll keep using this service because it's convenient and quick!

I am a frequent Swap.com shopper, and I must say that I am very impressed with the quality of the products they offer. It is simple and convenient to use. Many wonderful items are available at reasonable prices. I would recommend Swap.com to anyone looking for an online shopping site with many useful features and excellent customer service.

I ordered quiet a few pieces of clothing from SWAP.COM at the end of October. 2 seperate orders. After 2 weeks I contacted them and asked for an update on my order. I was promptly told that they are working on my order and that it will ship out once everything is packed and ready. I waited another 2 weeks and once again contacted them. I was told the same. My package shipped and arrived early December. Around 6 weeks later. Everything I ordered arrived. There were some things that I really liked and some I did not since it was either too big or too small. Most of the items I ordered I kept. The return however is $9.99. So this is the deal. If u are looking for something to arive a week later this site is not for you. I'm willing to wait and it will arrive. I also decided not to return the items that did not fit since it would financially not make sense. Pay $3 for a pair of gym shorts etc. Overall I am very happy with the service and the quility clothes. The shipping takes AT LEAST 6 WEEKS and you just need to wait it out but it will arrive. I placed another order in Dec and just got notified (Jan 13) that the shipment is ready. Great site with LOTS OF CHOICES!

Do you know what caught my attention for the first time? These are discounts. Excessive interest causes embarrassment, but desire above all else. Therefore, I found a product that I really need and ordered a jacket. The discount, both for the first order and for a new customer, was not displayed. But the duration of delivery was a considerable time on the way.

My sister referred me to Swap.com after months of singing their praises to me. She loves the site and thought I would too. No. No, I do not. Turns out I HATE it. After being referred by my sister I was given a 40% off code. I placed a rather large order and could not wait for it to arrive. Note: it arrives a month later. I was even ok with this as my sister had told me that shipping time was not their strong suit. I had ordered 7 pairs of shoes/boots that I was so excited to wear. I by-passed several other reputable site retail sales knowing I would get the shoes from Swap AND at an amazing price. Well, no, I didn't. They canceled six pairs and said they were not available! Why did you sell them to me if they were not available?! They were all super nice, on-trend shoes...name brands at a significant lower price than retail. After a little internet sleuthing, I was told by a former employee that warehouse workers will pull items for packing and will just KEEP what they want and enter "unavailable" on their inventory. These would've been excellent items for resellers to turn a profit, but I wanted the shoes to actually wear. When I asked customer service (by email) for a reason, they just ignored my inquiries. Other clothing items were unavailable as well. I understand there is a pattern. The best deals with on-trend items are always canceled if you order them at a really good price. They'll be happy to send all their used, older stuff that you order. An online bait and switch, if you will. My sister had to admit that she always has items missing from her orders too. There is just no way that 6 pairs of shoes just happened to be unavailable! Even if you give them the benefit of the doubt, their inventory software must be awful. Add that to delayed shipping and it's just not that big of an incentive to shop there. Also, prices change everyday. I've seen non-sale items jump $30 or more. And with all of these issues, the company has spent tons of money on advertising their site. You simply can't escape their ads. I think they need to spend a little on actual customer service, an updated inventory system and a few honest warehouse workers. Until then, I will never go back and will happily tell everyone about my Swap.com experience.

P.S. Thredup does this kind of site right. Only one issue...their prices have become ridiculous. You can often buy an item brand new at retail much cheaper than it's listed for on Thredup. Swap.com beats their prices but do they really? Chances are you'll never see that item, so where's the great deal?

At first I really liked Swap. It is really the only online thrift store that I have found mens clothing. Unfortunately the orders take FOREVER to ship so don't order anything that you need by a certain date.
Most likely you will not have them in time. What has been most frustrating is that the last 2 orders I have been charged for items at time of checkout. Weeks later I find out that some items are "Unavailable" and refunds will be made. This in fact does not happen, they issue an in store credit...WTF? That is not a refund that is a credit and why are they charging or selling things online that are unavailable in the first place! Because this has happened multiple times now it feels like when they finally get to packing up the orders someone decides that they want those items and takes it off the orders. Either way the in store credit is bogus. If this is just an inventory error than they shouldn't charge the customer until the order is ready to ship.

I used to order from this website on a semi-regular basis. Recently I ordered some winter clothing and a couple of pairs of jeans. The confirmation email told me I would have my items by no longer than October 21st. Here it is November 3rd and I have yet to receive a shipping notification let alone my items. Getting in contact with anybody in regards to this matter has been like pulling teeth. Out of frustration I responded to one of their many text messages in regards to sales and I surprisingly got a living breathing individual. I then proceeded to get bounced around to four different departments before getting a straight answer. I informed them that maybe it is a good idea to not include a shipping date in the confirmation email if they can't stick to it. Keeping my fingers crossed in regards to the items themselves. This used to be a decent service, they have fallen off quite a bit since the start of the crap. It's a real shame. I don't feel comfortable recommending this online service to any of my loved ones anymore.