Swanson

I have purchased from Swansons Vitamins many times, for several years. Many prices are good, but I now purchase OTHER BRANDS more often than Swansons own products. However my biggest concern is trust... I purchased products during a "Sale", and was OVERCHARGED. It took more than a week, and countless emails & phonecalls to fix... and they kept charging me MORE each time they claimed to have fixed it. WORST, THE AMOUNT ACTUALLY BILLED WAS HIGHER THAN THE AMOUNT SHOWN ON THE EMAIL NOTICES AND WRITTEN INVOICES SHIPPED WITH THE PRODUCTS. IF YOU BUY FROM THEM, CHECK YOUR BANK STATEMENTS TO MAKE SURE YOU WERE BILLED CORRECTLY. ESPECIALLY IF THEY CLAIM TO HAVE "CORRECTED" A BILLING PROBLEM. Eventually, they credited my account for the full cost of the order, but only after I escalated the issue within the company. Their "Customer Service" staff ALWAYS RESPONDS TO PROBLEMS WITH CLAIMS THAT NOTHING IS WRONG... I AM JUST CONFUSED... even after this problem was proven, they seemed determined to create documentation showing it never existed... no wonder they kept making it worse...

I have bought from Swanson for decades and spent thousands of dollars with them plus have recommended them to numerous others. About two years ago their quality deteriorated and I even found empty capsules and parts of capsules in bottles as well as powder loose in separate bottles.

This year they shipped me an order frozen and they want me to return the proof so they can resell that product and eventually refund my money. For five long days I have been treated like trash by their customer service. They keep arguing freezing even creams won't do any harm. The latest stunt is they want me to leave the product outside in an open box and they have placed a tracking number for UPS to
Pick it up (OPEN) so they can then claim it never was sent back or items were missing if it ever arrived.

What changed Swanson? Did they sell out to someone else?

I too am having trouble with Swanson Vitamins. The larger the order you make, the longer it will take them to ship it out. Having spent tens of thousands of dollars and continually been shafted by this organisation, I'll be going to back to iherb.com.

I can make an order with iherb a week later than Swanson and it will still get to Australia days faster. I really thought everything would change with Swanson when they started offering faster international shipping couriers such as UPS (which I use with iherb) but it is all useless when they take forever to even bother to ship your items.

It is a ridiculous business model that when a customer spends more, they are penalised with excessively long shipping times compared to those who make small orders and get them quickly.

I used to order every 1-2 weeks, but orders would not leave the US for at least a week. Communication was slow and unsatisfactory. They would claim that they had sent emails (a lie) to me about my order and why it was delayed. Their main problem is that they claim to have items in stock when they don't. If you wish to make an order, make sure you immediately check that none of your items are backordered otherwise they will hold your order until they have them and not tell you about it. I never received emails such as order confirmations, when orders have shipped, etc like you would expect from other organisation when shopping online.

iherb.com offers a $10 discount on your first order and has a remarkable rewards program, whereby you can receive loyalty discounts off future orders. Go to http://www.iherb.com?rcode=JUD979

I have ordered from Swanson in the past with no problem. But... when everything works well you really never learn about a company, but once something "happens" you learn how they really operate. I ordered almost a $100 in vitamins from Swanson. On 12/27 knowing I hade to go away on 1/17. That is really enought time to allow the pills to get to me. I have a condition called c diff and take a form or probiotic that is known to work. They were delivered on 1/6 to thw wrong address by UPS. OK so bad UPS but more the problem with Swanson CS. UPS accepted that they delivered the items to the wrong address. I called Swanson and asked them to note to UPS that if the package is returned to change the scan to RETURN TO SENDER and to re ship my already paid for not in hand vitmans so that I would get them before I leave or if they were not going to do this to refund my money and have Swanson battle it out with UPS for their insurance claim. That I have really have nothing to do with the matter and all I want is the vitamins that I have paid for. Either from Swanson or to buy them locally ( which I should have done to begin with). Swanson won't budge. They want to wait until UPS settles with them, then replace my vitmans. I won't even be in the US at that point for 2 months. So I guess it works this way. Swanson's got itself covered. I on the other hand have no vitmans and out $100. That SUCKS

I AM A LONG TIME CUSTOMER WHO HAS SPENT THOUSANDS OF DOLLARS OVER THE YEARS. I DISCOVERED I HAD TWO IDENTICAL PACKAGES OF
SW1052, MILK THISTLE DANDELION AND YELLOW DOCK. ONE PACKAGE HAD SMALL WHITE CAPSULES AND THE OTHER LARGE BROWN ONES. I WAS ORDERING ON THE EVENING OF 1/9/14. THE OPERATOR ASKED ME TO SEND IN THE BOTTLES BUT I WOULD RECEIVE NO REFUND AS THEY WERE TOO OLD. SHE SAID A SUPERVISOR WOULD CALL BUT NEVER DID.
IF THAT IS HOW THEY TREAT A LONG TERM VALUABLE CUSTOMER THEN
THEY CAN KISS ME GOODBYE. I WILL NEVER ORDER FROM SWANSONS AGAIN. JAMES FRAWLEYCUST #******* SOURSE CODE DQA1NL I AM SHOCKED AND HURT BY THIS TREATMENT.

Swansonvitamins.com sells just about any supplement you can think of plus a great number of some you've probably never heard of. They offer the most competitive prices on the web that I have found. The only complaint I have is they limit the quantity of some of their items that I need more of so I have to wait a few days to order more and that causes more shipping charges for me. I usually only rate a place with five stars when they ship free/fast and have the lowest price I can find.

I love this site for their quality products and fair prices. I also appreciate the research update emails they send out that keep customers informed of new research developments and how they might be of benefit to interested people. Their shipping price is excellent at $4.99 no matter the size of one's order. I highly recommend this site for purchasing not only vitamins but other items like shampoos, tuna, healthful oils and many other items one might need or want.

A few months ago I suffered dioxin poisoning from a health food supplement I bought from Swanson Health Products (SwansonVitamins.com): Super DPA Fish Oil for Omega-3 oils which are supposed to strengthen the heart. But my symptoms were constant heart palpitations and physical weakness, which didn't stop until I stopped taking that Super DPA Fish Oil (which I took for a total of 2-1/2 months). Then it turned into intermittent heart palpitations whenever I became anxious about something. The Swanson product which was supposed to strengthen my heart was actually very slowly leading me into a heart attack!
Before I bought this I had known that the source of the oil was Menhaden fish from fish traps set off the coast of Delaware and New Jersey and was potentially contaminated with mercury as well as all kinds of industrial waste, but the manufacturer's Research & Development Manager, interviewed in the Swanson catalog, claimed that the oil was purified by molecular distillation. And I foolishly believed him.
After I stopped taking the fish oil, I did a lot of research and found very convincing evidence that I was poisoned by dioxin (found in Agent Orange used during the Vietnam War). And dioxin is known to produce heart attacks as well as cancer.
I grew up in New Jersey and I know how industrialized and polluted it is, and research has shown that the highest concentrations of dioxins (and their cousins PCBs) are along the coast of highly industrialized population centers from New York to Massachusetts, and New Jersey is the next state south of New York.
Dioxin is stored in the fatty tissues of animals and fish, so the Menhaden fish would have the highest concentration in its oil: the Super DPA Oil.
So after I stopped taking the Super DPA Oil, and found out what poison I was dealing with, I started detoxing with Modified Citrus Pectin, Pectasol, cilantro herb, acetyl l-Carnitine, Intestinal Bulking Agent (psyllium seed husk powder), and lemon juice. My progress was very slow, but now, 6 weeks later, I can actually face a stressful situation without my anxiety throwing my heart into debilitating palpitations. I can live without the threat of sudden death. For a 79-year-old geezer, this is pretty good.
I don't know why I kept buying from that guy; he sells so many mercury-contaminated products. Either he's so ignorant he doesn't know that both the Pacific and Atlantic are contaminated with mercury, or else he's so greedy he doesn't care.
I will never again buy anything from Swanson Vitamins.

I have found Swanson's to have a a great selection and excellent prices on high quality products. I have also found their customer service to be some of the best I have experienced anywhere.

They shipped on time and I received my order about when I expected it.

I always research a company before I buy from them, and now having used them, I can not say enough good things about them. I can't imagine getting my vitamins from any other source. I would recommend them to anyone!

As I was about to reorder a high bioavailable product, I discovered they had changed their formula by adding cheaper, less bioavailable ingredients. Then they censored my negative review about the newer/cheaper product and refused to post it. This site should NOT be trusted; they lost my business. Please read ALL labels, even if you've already purchased the product previously; they switch formulas (probably hoping that the consumer won't notice).

This is the primary site I use for ordering all of my vitamins and supplements. I have been using swanson's for over 5 years, and they rarely let me down. Also, the swanson's brand is not only cheaper, but of equal or better quality than the major brands. My only complaints are that the standard shipping time can be a bit longer than expected, and that they have occasionally gotten my order wrong, or forgotten to ship part of my order. I had to call them, but they fixed the situation immediately. AND... this has only happened twice in the last 5+ years. OVERALL a great site with a WIDE VARIETY of products. Every weird, new, "must-have" supplement you may heard about... they have it!