Swanson

I called Swanson because I received email about shipment of vitamins I; ve never ordered. They told me that these vitamins were on easy refill. I stated that I never put anything on easy refill. They told me to send the vitamins back but refused to refund shipping charges. The customer service rep, Pam could not care less when I told her that I will write bad review on the internet. Apparently nobody cares about the company reputation. I'll never order from them again!

Contrary to what one reviewer stated, the date stamped on the Swanson brand products are not expiration dates -- they are the date of manufacture. According to the site, most products remain at full potency for at least 2 years after the manufacture date.

Depending on when you order, shipping may be free with a certain purchase amount, or it may be a flat $4.99 fee. With the free and standard shipping within the continental US, you can expect to wait 5-8 business days for delivery. That's clearly stated. If you pay extra to upgrade the shipping, the wait time is decreased. There's an entire page about shipping costs and delivery times.

If you signup for the email newsletter, you will get a lot of them. However, you'll also be the first to know about their specials, and some of them are really special.

If you create an account on the site, you'll have quick access to your ten most recent orders. You do not have to register a credit card, but if you do, you won't have to enter that information every time you place an order.

I ordered a probiotic from Swanson on March 19. I paid $4.99 for regular shipping. I got a message on March 21 saying that my package was out to be shipped. I live in CT and the package was coming from PA. I checked the tracking daily and it did not change. There was no tracking record for it. I called Swanson on March 24 to let them know and they did not seem to care. She told me to call back on Monday and that it can take up to 8 days. I was not too happy with that response. I did call back today March 29 and sent them a message as well. I said that I would like my package either sent Next Day Air or cancel my order. She said that if she sent it next day delivery she would have to charge me the shipping fees. She also said that if I should get the package in the meantime, to call them so I can either send it back or they can charge me for it! I told her to cancel the order. I have been a faithful and loyal customer for quite a few years with Swanson. I've spent hundreds of dollars at Swanson. I don't think that this was the way to treat a customer. I decided that I am not going to use them ever again - just because of the way it was it handled. I since went to Amazon, ordered my product, and it is out for delivery and I should get it tomorrow. It was free shipping and the product was cheaper than Swanson's price. I am actually getting more for my money. Sorry Swanson... you lost a loyal customer!

I just received 7 items very quickly (it took only 2 days to ship). However I will never order again because all the items have expired expiration dates except 1 item. One item expired as far back as June 2015 and I received it today which is 1/28/16. This is completely unprofessional, unhealthy, unacceptable, potentially dangerous and probably illegal. Everyone reading this has been warned. I strongly recommend buying elsewhere. This is a clear case of buyer beware!

Nothing has changed since my last review of Lee Swanson and his company. Just read the most recent comments from others, and you will know why. He enjoys his multi-million dollar apartment in NYC, while his staff treats his customers like@@#$%^. One of his latest teasers is to email you "coupons" a day after you placed your order. But don't try to get refunded for the difference, his staff will act like you're taking money from their pockets! As I once suggested, take your business to Vitacost; they have quality, price AND service.

'Have been ordering from this company for years. They routinely sell name-brand products at huge discounts + their house brand. They often run coupon specials which will reduce prices further. Thirty-five to fifty percent off brick-and-mortar health food store prices for the same exact product is not unusual.

Unfortunately, Swanson's level of service has completely tanked due to one or more bad apples at the management level that don't have a clue about customer needs. RESULT: unreliable delivery and overall unhappy customer experience.

Every time they have a big promo such as they did for cyber Monday, their WEBSITE AND PHONE LINES CRASH OUT. Instead of upgrading their hardware, they are apparently content to let the customer suffer. This is a recurring issue, so MANAGEMENT HAS to be aware. I wonder is Mr. Swanson himself aware?! Does he CARE?

'Nother thing: It took them THREE DAYS to get my order to the carrier! Previously, it's been a day at the most for in-stock items. And THAT after I paid for the entirely USELESS "premium plus" handling.

Another issue that wrecks their customer service is about a year ago, in order to save a few dollars, they employed so-called no-choice "combined shipping" with no easy opt-out for customers. They will give the package to UPS or FedEx, who then transfers to USPS. Worst part of this is it adds many DAYS to delivery time, which is especially obnoxious in the summer heat. "LET THE VITAMINS COOK IN THE SUMMER HEAT to save a few dollars. SUGGESTION: Maybe it would make more better sense to back off a little on the promo percentages or raise prices a hair INSTEAD OF wrecking the entire customer experience which includes customers receiving baked vitamins.

Customer cannot specify shipping method UNLESS s/he pays, e. G, for 2nd day air svc. OR calls in rather than places the order online. This makes it difficult to impossible for customers who do NOT want US mail going to their street address.

Overall, this company has a lot of good, decent employees. There are ONE OR MORE BAD APPLES IN MANAGEMENT THAT CAME UP WITH THESE IDIOTIC, CUSTOMER-UNFRIENDLY RULES THAT WRECK THE BUYING EXPERIENCE. I hope Mr. Swanson fires these yahoos (or trades their job with the janitor?) and puts someone else in the key positions who ACTUALLY UNDERSTAND AND VALUE customer good will. There would be a good pool of replacements at the telephone customer service department; the staff there are mostly courteous and often even sympathetic.

Another thing that would really help is to OPEN A PUBLIC FEEDBACK SYSTEM right on their website the way ebay and amazon have and the way Swanson already has for all its products. That would bring about a reversal of these poor company decisions--virtually OVERNIGHT.

This is by far the most unprofessional company I have ever dealt with. I placed an order, then the following day they emailed me demanding documentation with my credit card details, full name & address to prove that I wasn't committing credit card fraud! I provided the details, then was advised that what I provided wasn't sufficient so they then demanded a copy of my credit card statement. I emailed them the documentation that was requested & they assured me that my order had been progressed. 24hrs later, the order status was still "on hold" so I again contacted them only to be again assured that my order had been progressed. 24hrs after that, the order was still on hold, so again I contacted them. On this occasion, I was advised that there was an issue with my order as they had lost the email with my private verification details which included my credit card #, full name & address. How utterly incompetent & shady! This company is only concerned with covering themselves at the expense of their customers. They literally wasted several hours of my time for nothing. I've never had a single problem with iherb or vitacost & they have the decency to offer international customers the safe & secure option of paypal. If i'd read Swanson's appalling reviews earlier, I would have run for the hills!

I bought a lot of heath food from them but as per normal, one would not tell the difference within a period of time as health food take a long time to know its effectiveness. Than i started to purchased products that are for lowering blood sugar as i am a diabetic! I found that how come my sugar level went up a lot despite taking double the amount! For a week i keep checking! I dare confirm that their products are rubbish! Now i am returning to NOW brand for help to reduce my sugar level as b4!
I thinks now that this brand, Swanson is a scam! People like me were praising their products because they are cheap! Now i know that they are rubbish!

I am a repeat customer of Swanson Vitamins residing in Australia ( I have made multiple purchases over the past 12 months) this meant NOTHING when I made my last order, which happened to be a very nice discounted offer (hmmm) and all of a sudden they want me to provide credit card information to confirm my address, my card number or a authorization number of the purchase? What the? When i questioned this (as it didn't sound right) they had a response which stated they needed to confirm my address etc and it was simple to do! NO, NO its not and NO, NO I will not! There is a simple solution to this problem which they don't seem t be able to offer its customers residing outside the US which is to have PAYPAL as a payment option! SIMPLE... they are taking this feedback on board( standard response one gets the feeling)
My advise to you all is to look around be careful what information you are requested to provide and go to a business that appreciates repeat customers and does not change its process at a whim! Will NEVER order from this company again and will advise all my referred family and friends to do so in the future...

They have gone into my acct. And debited unauthorized amounts and I learn my lesson! Do not trust these people and the customer service are like robots, repeating "I'm sorry I will do my best to help you, but I can't promise anything". They showed and Invoice for $2562. 19 and my account was debited for that PLUS twice $187 and $162, then credited then charged again! And what is scary I don't see the other charges or credits that happened before this, it's like they were able to go in and do whatever they wanted and know that THEY STILL HAVE THE PRODUCT THEY ARE TELLING ME THEY'LL SEE WHEN THEY CAN CREDIT ME BACK! And if you look, all those charge still don't amount to what the invoice was $2,562! This amounts at over $2800 dollars!
This is horrible! And nothing I can do! I still got attitude because I ask to speak to a manager CAN YOU BELIEVE THIS!

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Date Type Description Debit Credit Balance
Pending Misc. Debit POS DEBIT REDBOX *DVD RENTAL OAKBROOK TER IL Link to more information in a new browser window. $6.50
07/15/2015 Fee RETURNED ITEM FEE FOR AN UNPAID $3,000.00 ITEM - DETAILS: Online Transfer to SAV... 3293 transaction#: *******070 $34.00 $133.56
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $167.56
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $355.01
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $542.46
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $729.91
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $917.36
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $1,104.81
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $1,292.26
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $1,479.71
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $1,667.16
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $190.44 $1,854.61
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $2,045.05
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $2,232.50
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $2,419.95
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $2,607.40
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $2,794.85
07/15/2015 Debit Card Transaction SHP*SWANSON HLTH PROD *******148 ND 07/15 $187.45 $2,982.30