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The company's reputation reflects a significant decline in customer satisfaction, particularly following its acquisition by a venture capital firm. While long-time customers appreciate the product quality and variety, many express frustration with declining customer service standards, including inadequate support, unresolved complaints, and issues related to order accuracy and shipping costs. Customers have reported difficulties in obtaining timely responses and resolutions, particularly regarding returns and pricing discrepancies. Overall, there is a growing sentiment among loyal patrons that they may seek alternatives due to these service-related concerns.
This summary is generated by AI, based on text from customer reviews
I have shopped Swanson since 1990, and everything was fine UNTIL, they got bought by a Venture Capitalist, Swander Pace Capital, https://www.spcap.com/ then they started going downhill.
I had a customer service experience that did not go well over $3! One price on the site, a different price on the invoice. Called them and got a bunch of mumbo jumbo where they tried to bamboozle me over $3, and she even said to me, "it's ONLY $3", yeah, but it's MY $3!
My coq10 that I've bought for over a decade suddenly does not have 100% orange powder inside the capsule, now it's orange with white mixed in. I emailed them to express my concerns, that was almost 2 months ago, still NO response.
I'm looking for a new vitamin company after 30 years of buying from them. I spend a lot with them, my order is usually $100 every other month, and I have gotten a lot of people to start buying from them.
Click on their link, you will be shocked at the companies they have bought up.
Ordered 2 Jarrow eps 25 million probiotics 30 caps from Swanson Vitamins in February 2020. Looked at the date and they were set to expire Oct 2020. I opened them and after the fact I called and said they sent me a product with a 8 month window of expiration. First of all they had no record of my purchase no where in the system so I had to find the invoice. Was transferred and ended up speaking to a specialist and after putting me on hold multiple times said I had to send a unopened package back. I said ur kidding me right amid a pandemic. Other than that there was nothing he would do for me. I said well not happening the pack is open and He said ok there's nothing he could do. I said I would just make a review on this company and he said ok that's fine.
Hi,
Be aware of additional s/h/duties etc. to outside of N. America. Vitamins were 50, my total came to almost 100 upon receiving. Web shows 8.99$ not true, watch it.
Stick to iherbs, honest ppl.
B.
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