Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swagbucks

Swagbucks

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Swagbucks?
grey stargrey stargrey stargrey stargrey star

Swagbucks Reviews Summary

Swagbucks presents a mixed reputation among its users, with some customers appreciating the variety of ways to earn rewards, such as surveys and games. However, significant concerns dominate the feedback, particularly regarding account deactivations, unresponsive customer service, and delayed payouts. Many users report frustration over not receiving compensation for completed surveys and feeling misled about earning potential. The overall sentiment leans towards dissatisfaction, with a notable number of users warning others against investing time in the platform due to perceived scams and inadequate support. This suggests a pressing need for the company to enhance its customer service and reliability.

This summary is generated by AI, based on text from customer reviews

service
355
value
354
shipping
233
returns
189
quality
320
This company does not typically respond to reviews

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
Follow Sandy T.
Unfollow Sandy T.
Share Review
Report Review

Swagbucks is very easy to use and I really enjoy the gift cards. There are many different ways to earn money

Date of experience: December 6, 2019
New Jersey
1 review
0 helpful votes
Follow Rachel c.
Unfollow Rachel c.
Share Review
Report Review

I can always rely on Swagbucks! It's a really good way to make extra cash for little purchases and gifts

Date of experience: December 6, 2019
Connecticut
4 reviews
10 helpful votes
Follow aika a.
Unfollow aika a.
Share Review
Report Review

Some of the purchases didn't show up on my account. Couple of surveys I completed
Were not counted. I spent 30,40 min if not more of my time for nothing.
Sent me same amazon gift code meaning that I redeemed my swagbucks but got no gift card.
And to crown it all, there is no customer care which can fix these problems.
No more swagbucks for me. Not worth it. There are other cashback websites.

Date of experience: December 5, 2019
New Jersey
2 reviews
0 helpful votes
Follow merry b.
Unfollow merry b.
Share Review
Report Review

Surveys are hit or miss buggy at times. Videos are great. Some of the discover offers are good. Stay clear of Offer Toro not honest do not credit or answer request for credit.
Over all site good.

Date of experience: December 5, 2019
Kansas
1 review
0 helpful votes
Follow Sharon W.
Unfollow Sharon W.
Share Review
Report Review

Love Swagbucks
December 6, 2019

Love doing surveys and getting points so I can get my Gift Card. I use that to buy groceries. It allowed me to buy the ham and get a free turkey from HyVee this Thanksgiving. Every penny helps now a days.

Date of experience: December 5, 2019
California
4 reviews
0 helpful votes
Follow Carole T.
Unfollow Carole T.
Share Review
Report Review

Since I order a lot of things on line, Swagbucks really makes sense. I had enough Swagbucks to fund 2 gift cards of $25 and $50 this Christmas. Cost me nothing and makes a great present.

Date of experience: December 5, 2019
California
1 review
0 helpful votes
Follow Rena m.
Unfollow Rena m.
Share Review
Report Review

This site allows you to earn extra money while at home. There are many opportunities to earn bonus points everyday day.

Date of experience: December 5, 2019
California
1 review
1 helpful vote
Follow Sandra V.
Unfollow Sandra V.
Share Review
Report Review

Love the reward
December 5, 2019

I love the payouts but I don't like that I down 10-15 minutes in a survey and then not be eligible without any reward if I maxed out my daily sb

Date of experience: December 5, 2019
Kentucky
1 review
0 helpful votes
Follow MIKEY C.
Unfollow MIKEY C.
Share Review
Report Review

I make $200 a month
December 5, 2019

Easy peasy way to pay for my Amazon and Starbucks addiction, just by watching videos and shoping where i normally shop anyways.

Date of experience: December 5, 2019
Colorado
1 review
0 helpful votes
Follow Korinne W.
Unfollow Korinne W.
Share Review
Report Review

Excellent
December 5, 2019

I love the easyness of earning point and gift cards. It takes only a few hours to earn the daily goal and less than a day receive my gift card when I redeem my points.

Date of experience: December 5, 2019
Texas
1 review
0 helpful votes
Follow Adam C.
Unfollow Adam C.
Share Review
Report Review

More SB per survey.
December 5, 2019

I love swagbucks. I just wish the SB amout was greater per survey. Other then that I use it at least once a day and have no problem getting gift cards.

Date of experience: December 5, 2019
California
1 review
0 helpful votes
Follow Karina B.
Unfollow Karina B.
Share Review
Report Review

This is the easiest way for me to feed my Amazon addiction. I make swagbucks, earn gift cards, then use those gift cards to earn more swagbucks. It's an amazing cycle.

Date of experience: December 5, 2019
Texas
1 review
0 helpful votes
Follow Danielle a.
Unfollow Danielle a.
Share Review
Report Review

Best app to earn money!
December 5, 2019

I LOVE SWAGBUCKS. Sometimes it won't always credit me for discovery offers but anytime it doesn't, customer service is quick to resolve it.

Date of experience: December 5, 2019
Michigan
1 review
0 helpful votes
Follow Hannah R.
Unfollow Hannah R.
Share Review
Report Review

Cash for reviews!
December 5, 2019

What's not to love!? Get paid to shop get paid to give reviews! So easy and free! I love the gift card choices.

Date of experience: December 5, 2019
Germany
1 review
1 helpful vote
Follow St S.
Unfollow St S.
Share Review
Report Review

Used to be better
December 5, 2019

Swagbucks used to be better. This last year there have been more random survey bump outs where you do over half the survey and then it just suddenly clicks back to your dashboard and drops you 1 pt for effort. The videos rarely load right and I have all the updates on my smart phone to make video work everywhere else. The videos will go for a while and then stop and won't reload or won't continue. I find that I spend way more time trying to earn points than earning points, as things seem glitch etc. I will spend the time when I have it, but to spend that time and then have nearly nothing to show for it makes it much less worthwhile than Swagbucks used to be. I appreciate that they have added some bonuses to the surveys, but I'm not entirely convinced this makes it worth coming back to doing it more regularly like I had been in the past.

Date of experience: December 4, 2019
California
1 review
0 helpful votes
Follow Seth C.
Unfollow Seth C.
Share Review
Report Review

I had an amazing experience with Swagbucks, and honestly wouldn't change anything about the app, or how it works. Makes life easy.

Date of experience: December 4, 2019
Louisiana
1 review
0 helpful votes
Follow Ethan D.
Unfollow Ethan D.
Share Review
Report Review

Honestly, ive been using swagbucks for a long time, at first i did nothing after earning a 5 dollar card for a video game on facebook. I mean like years lol but i recently picked it up this year again and so far me and my friends whom are referred to me have been able to earn a decent amount in order to pay for loads of in game currency across multitude of games. Its hard to if even really possible to cash out for real money but i suppose paypal would be the best options however it seems like it would take a long time to make enough swag bucks to earm a paypal card that is 1sb/penny. I believe the 20 or 25 dollar card is but anything less is at a high penny to swagbucks cost. I mean itd still be very little work for 25 etc in my humble opinion. I mean i just watch videos all day and when i cant sleep at night, occasionally ill do surveys and try to find discover deals. Across 2 months of use now ive been able to maintain 25 bucks worth of swagbucks per month, so has my friend whos disabled and stays home all day because he cant go anywhere. But he doea that by taking surveys like 3 hours out of the day like 3 days a week. Makes me jealous i always get dqd. But ive cashed in on the downloadable games. 2419sb king of avalon reach kingdomlvl 18. Pssssh easy 24 bucks just takes patience. If done with the right reward you can even potentially get even more through discounts etc

Date of experience: December 4, 2019
New York
1 review
0 helpful votes
Follow Angela K.
Unfollow Angela K.
Share Review
Report Review

I love this survey site! I get the best points for surveys. I'm a newbie and I already redeemed 2 gift cards!

Date of experience: December 4, 2019
Florida
1 review
0 helpful votes
Follow Sandy L.
Unfollow Sandy L.
Share Review
Report Review

Only been a member for a month and half, maybe 2 and just redeemed my first $10 gift card.

However, if I would have put more time in the past several weeks, I probably could have redeemed another $10 one or a higher value gift card.

Put in the time, and you will be rewarded!

Date of experience: December 4, 2019
Rhode Island
1 review
0 helpful votes
Follow m G.
Unfollow m G.
Share Review
Report Review

It used to be better
December 5, 2019

I like SB and I use it daily but I must be honest. It used to be better. It paid better, it stood behind it's members better. It was more enjoyable. I still hold out hope it will return to it's former self.

Date of experience: December 4, 2019

From the business

Earn Free Gift cards when you Shop online, Watch Videos, Take Surveys, and Discover deals and promo codes. Over $150 Million paid to members. Join Today!


swagbucks.com
Founded in 2008
Manhattan Beach, CA, United States
+324
See all photos