SurveyMonkeyReviews 109

After using the free tool, we upgraded by paying almost $300 a month to get skip logic. But all of their surveys are branded - you can't take out their marketing slogan at the end of the survey, you can't take someone to another page after they complete the survey. If I had to do it again, i would look for another tool, and definitely will not be renewing (although now I have to wait a year).

This got on my computer without my consent. They don't have any way to exit the site if you don't want to sign up with them. I had to turn off my computer, which messes it up.

T

Will never deal with this company again. No phone number for support, only unanswered emails. There are loads of survey companies out there, we can do much better than this.

They trick you with billing. They charge you when you are not supposed to be charged and they are absolutely no help when you contact them. STAY AWAY FROM THIS SITE. You cannot do anything on their website without having to pay for "privileges" they constantly try to get you to upgrade and they are not clear on the billing processes at all. I urge you to use ANY other survey website.

They do not have several features that may be considered basic for other tools like having an option for a multiple choice where if a respondent chooses NA for example, all the other options will be inactive. Also, they do not have a multiple choice matrix question type. Fluidsurveys had this since 2009! Additionally, forget about selecting the kiosk mode, their system has very basic settings for this.

Not even worth the free plan - use Google Forms instead. You can't export the data, which you own, unless you pay them. Bait and switch.

No Star. I think I had to press one star to submit this. But Survey Monkey does not deserve any stars. I just paid $300 to Survey Monkey for their "Gold" Plan of service. After failing to resolve a significant problem online, I have been completely unable to get any help. There is no posted phone number, and their promise to get back with an answer to questions within one hour is a total joke! Buyer Beware!

When I was unsatisfied with their product (5 hours after ordering it) they refused to refund the purchase. Regardless that I had no interest or plans to use their software. Very dishonest way of running a business. Their satisfaction policy should read "100% SATISFACTION IS NOT GUARANTEED, AND ONCE WE HAVE YOUR MONEY, YOU'RE NOT GETTING IT BACK. EVEN IF OUR PRODUCT SUCKS".

So Survey Monkey is a good tool however, they give you a difficult time when you try to get a refund. I mistakenly added an additional user and I am still waiting to get my account credited. Every time I request a refund, I am asked for additional information. I paid for the professional service not the free service and the professional service sucks. The only way to reach them is via email and it's always a different CSR.

Why have a survey tool if you can't extract/ export the data. I set up the survey, only to find on testing that I'd have to pay a fee to get my data out in a useful way. Searching for a better tool.

Recieved a call from the company & stayed on the line for almost a half an hour. Gave card information & now I just feel very unsafe & regretful. Just don't do it, forget the $100 gift card they say you'll get. The feeling of insecurity is awful

Take the money and run business model supported by awful customer service. Signed up for a month only for a second payment to be taken. Claimed I had used it in the second month (I notified them 3 days in to second subscription) wouldn't refund. Scam site with little to offer, can't wait to see it's demise of the company and its staff. Low life jobs worth.

I received an $100.00 Amazon Gift Card from this company after participating in a survey and the card was already redeemed.

If you have an issue with Survey Monkey regarding billing issues or mistakenly selecting the wrong plan- keep on at them. I did this and found that a happy solution to my 'issues' was provided but only after consistent persistence. So don't give up; request to escalate complaint if you are not satisfied the first time around.