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Sun & Ski Reviews Summary
Sun and Ski has garnered mixed feedback from customers, reflecting both commendable strengths and significant weaknesses. Positive sentiments highlight competitive pricing, prompt shipping, and satisfactory product quality, with some customers praising responsive customer service. However, recurring issues include dissatisfaction with the return process, lack of timely support, and difficulties with order accuracy. Many customers expressed frustration over shipping costs for returns and inadequate resolution of complaints. Overall, while Sun and Ski offers appealing products at attractive prices, their customer service and return policies may deter potential buyers.
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Outstanding experience from beginning to end! I live in upstate NY and ordered this bike from Sun & Ski in Houston, Tx. The online rep who assisted me with this distant order was very professional and knowledgeable and answered all my questions.
The bike arrived at my home within a week of my order. The online video provided detailed instructions on the unpacking process and within a short time, I was good to go!
I am very pleased and impressed with the entire experience and follow up provided. I highly recommend this business
Items must be on the floor. Received items with discount red tag. The color of T-shirts is faded and damaged, sandals are dirty, they are quite beaten up. They looks NOT NEW ITEMS. I do not recommend to purchase from their online if you look for new items. I attached the photo of T-shirts I received a couple hours ago.
Via chat Jon P knew nothing and took almost an hour of my time to determine my gift card was declined?! Used a gift card to pay for order, and was going to use debit to pay the remaining balance. My order canceled, visa giftcard pending. Stated it would clear in 2 days... Still waiting. Emailed them, only to get a completely different response of a different amount and nothing mentioned about the gift card! Document, document!
Items not received and staff unresponsive. What good is pricing if you never receive items? I email them they get back to me 3 days later with no info.
First off, Sun & Ski website is the cheapest price for this Series 3 Sports Tube that I've found to date. Excellent Price. Second, I received it promptly, and it fits ALL of my spearfishing gear, wetsuit, float, floatline, bathing suits, etc. I was so tired of packing stuff in my soft case snowboard bag. Lastly, I had a minor return of one of the accessories, and Jon P. Was an exceptional rep that helped me out quickly and easily. I am a huge fan of Sun & Ski now and will continue to set business their way (4 of my spearfishing friends bought the Series 3 after I told them about Sun & Ski)
Twice, I ordered a fleece jacket. The first time I was sent blue instead of black. I thought, maybe I put in the wrong color. I just kept it and ordered another one, time making absolutely sure it was black. Sure enough, I received another blue one. I called and they said the image picture on the computer is different than what they send. What?
They have two mud mask and a sand mask..green tea and volcanic mud..and Himalayan salt and peach extract
Placed a my first order ever on this website and received an email that they are cancelling my order because they don't sell to resellers (whatever that is). I have never had a legit company cancel an order for a made up reason. I would stay away something very fishy about the whole thing.
I visited the store during the off season for ski gear. I was surprised at the selection still available and I found a pair of gloves that were a perfect fit that were priced below what I could find online. I plan to go back when I have more time to explore the good deals on ski pants and roadbikes. Their bike tech was most knowledgeable. Sun and Ski, for me, is an extremely dangerous store... too many adult playthings.
Sun and Ski had the only pair left of the shoes I wanted in the right color and size - and they were on sale to boot. I normally check Site Jabber before ordering anything from a seller I've never ordered from before, but because I wanted these shoes so badly, I took a chance, understanding I was taking a risk. After placing my order, I came here and to another review site to read the reviews, which were mixed - reinforcing the risk I was taking. The day after I placed the order, I received an email saying it had shipped. I was able to track the package, which arrived in perfect condition on the expected date. The shoes were exactly as ordered - no problems at all. 100% satisfied with my transaction and would recommend shopping here.
Had to reorder the same pair of snowboard boots 3 different times. I was charged $20 to ship the boots back each time and Sun and.ski would not reimburse me. When I sent their customer service department and email I didn't receive any feedback. Very disappointed in my experience.
Sun and ski sports is a great store that sells sporting goods. I gave the website 4/5 stars because sometimes the website runs slow when I'm searching for items. I love the wesite because I find great deals on brands like: Under Armour, Spyder, North Face, Moving Comfort and more. Compared to REI and $#*!'s sporting goods, I find a larger selection of sporting apparel at Sun and Ski. For equipment, I think it depends on the location.
Also, Sun and Ski runs a lot of coupon specials to add to your great deal! Check out retailmenot.com for coupon codes.
From the business
Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members