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Studybay Reviews Summary
Studybay has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Studybay most frequently mention timely manner, due date and full time. Studybay ranks 4th among Freelancing sites.
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Before starting, I'd like to say that the 'experts' on this site are NOT native english speakers. I used StudyBay to write an essay for me that should be 1375 words long, and informative on the subject at hand. I provided my "expert" with very thorough and clear details that are crucial to the success of the paper. What I received back was a congealed mess that has terrible English skills, terrible consistency, and quite frankly does not meet standards for a paper. There were even plagiarized parts in the text and NO in-text citations! Not only that, NONE of the very clear instructions I sent were followed! I tried explaining to the 'expert' that my essay was due in a couple of days, and I had no time for future revisions and simply wanted a refund. The expert then continued to plead with me asking me to trust them and continue. Ignorantly, I did. Since there was no chance I would receive a refund otherwise. I get the final draft of the paper back, and look at that, none of the instructions followed yet again! I shouldn't have to babysit an 'expert' to do a paper correctly. With how much you guys charge, I expected at least a slight amount of professionalism. This website is a huge scam, they deliver papers, but they're papers that aren't college-level nor plagiarism-free. Never use them, worse $70 I've ever spent. Unless you wanna fail an essay, stay away.
Your teacher was great person, very easy to work and friendly and got work done in time.
Hello! Wow, your son is a gem! Thank you for your nice words ;)
I put the confirmed time I needed It done, went out my way to wait extra hours, and decided to do the essay myself
Hey, Lindsey!
We are sorry you've had a negative experience with our website. That is certainly not our goal, and we try to provide the best service on the market. Could you please elaborate on what exactly you didn't like, or was there anything that went wrong? We would love to help and solve any of the issues that occurred.
Best,
Studybay Team
I hired an expert but they were not online and I did not want to wait 12 hours till I could choose another expert. I contacted customer service but apparently they can't cancel the project since it messes with the experts review which is dumb. If the expert did not accept the project it shouldn't mess with that. Also as the client I should be able to cancel my project if I want to. I don't want my project on studybay and they won't remove it until the expert replies. Absolutely useless.
Hello Mahima,
First of all, that you for the feedback. It helps us grow and develop our service. I understand your frustration, and I see why you are upset. Unfortunately, we really cannot cancel the order at this stage, or the expert's confirmation rate will decline. On our side, that would be unfair as we support the interests of both our experts and clients. However, please, let me apologize for such a flow, there is a lot to work on, and we appreciate you pointing this out and taking the time to write a detailed review. Also, I would like to remind you that our customers can cancel the choice of an expert after a couple of hours after the order is made.
Best of luck,
Studybay Team
The service fee is a bit higher Thanks. Apart this I'm satisfied about the platform
Thank you so much, Tony! You are very kind <3
The person I hired was very knowledgable in the area of psychology, therefore drafted an essay just how the instructions stated. She returned the assignment quicker than I anticipated and was written very well.
Hello, Jilly! Thank you for your detailed feedback. We're so glad we were of good help for you. And we truly appreciate your words about our expert. We work only with professionals.
This is in regards to my encounter with this website. I paid "Ken K" to write my essay. Unfortunately, your website is a lie and says you guys do not plagiarize. Well then why am I now getting forfeited from my class because it was plagiarized? Now I lose out on a $3,000 class because of your actions in which I PAID for. Shame on you guys. I want a reimbursement of some sort. WHAT A SCAM
Hello!
Please accept my sincere apologies for your experience with our service. This is completely unacceptable and this is not tolerated in our company. Our Support Team is thoroughly investigating your case and working with the author to find out the root of the problem.
My colleagues told me that you immediately accepted the work and skipped the warranty. Let me just remind you about our policy on warranty. We provide a 20-day warranty after you receive the assignment. During this period you may ask for any amount of changes and apply for a refund in case it is needed, even though we hope you don't. This allows us to easily help you in any trouble that might occur.
Once again, I'm very sorry for your experience. Please give us another chance, we won't let you down. In order to improve your perception of our service, we would like to offer you a promo code that you can find in your account. We know this might not be enough but we would appreciate it if you gave our service another try.
If you wish to contact our Support Team for any further help, please, don't hesitate to write an email at: [email protected]. We will do our best to help you with any problem of yours.
Looking forward to hearing from you.
Kind regards,
Nia
Received my work on time before the deadline with 0% plagiarism
Hey, Evelyn! Thank you so much for you kind words. Our experts never plagiarise any papers, and all of our works are 100% original.
We're happy we could match your expectations!
Best,
Studybay Team
Awesome! Very prompt and courteous service. Expert did a great job considering the time constraint.
Hey there, Ann! We are very happy you've found one of our experts suitable for you! We wish you a lot of fruitful communication in future.
Best,
Studybay Team
Everything was very easy. I advised the writer what the project was and they delivered to the letter.
Thank you so much, Sandy. We really appreciate your kind words! We try our best to help you with any assignment of yours!
Thank you for your kind words. We try to keep our bar high and always satisfy our customers.
Best,
Studybay Team
Excellent work and always on time te experts have always been professional
Thank you for your wonderful review, Michelle!
What a burden lifted! Everything was taken care of.
That's why we are here!
Very quick, easy payment, everything so simple the only thing is that i was charged an extra 15 bucks? I got the total amount and it was correct but my bank was charged an extra 15.
Hello, Andrew.
That is indeed kind of strange. We charge a fee over expert's price but it is not hidden and you can always see it before you make a payment. So I guess you should contact your bank and solve the issue with them. We hope it works out fine for you.
Best of luck,
Studybay Team
The initial experience was stressful as I did not know what to expect. However, the experts were great at explaining the process.
Hey there! Thank you for choosing our service and leaving a review. We're here for you whenever you have any sort of troubles with your assignments.
Can't wait to work with you again!
Best,
Studybay Team
Thank you for your wonderful review, Shamar!
I have used this service twice and have not been disappointed.
Thank you for our loyalty, Maureen. We appreciate it above all!
Hiring an expert was easy. We'll see how it turns out.
Thank you for your nice feedback, Lolo! We're truly glad that you've enjoyed working with our service!
Thank you for your review, Kay! It's so great to hear that you've had an amazing experience with our website!
From the business
Studybay is a team of seasoned professionals and enthusiastic geeks driven by the idea of improving an educational process worldwide. We believe that cooperation is the best way to make learning easier and more effective.
That's why we develop groundbreaking EdTech tools — to help students reach their most ambitious goals in collaboration with top educators from all over the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jade!
Sorry for a delayed reply. We're so sorry you've had such an experience with one of our experts.
Thank you for bringing this case to our attention though! Please contact us anytime by email on [email protected] - our Support Team will ask you for more details about your project and investigate your case. Penalties will be applied to this expert, since we do not tolerate this kind of behaviour. We will do our best to resolve this situation and make it up to you.
Do not hesitate to ask us anything. We will do our best to help you!