Stone Butterfly Interiors

Some background - we are 3/4+ through our kitchen extension and decided to start ordering our interiors (light fittings dinning chairs etc). Unfortunately lockdown happened and our building work stopped to follow government guidelines. With the house full of dust and mess we decide to leave all packages boxes up and stored in a unused room. Upon completing last week we started to get the interiors out and unpacked 4 dinning chairs from stonebufferfly. Unfortunately one chair was damaged quite badly. Having finally managed to get through to some one by email (phone just rings out unanswered) they bluntly refused to help due to the order being placed 10 weeks ago. I totally appreciate under normal circumstances this would be well out of return/replacement window. But due to the current climate I would have anticipated a slightly more helpful response. Certainly wont be using them again in the future which may be slightly short sighted on there part as over all I was happy with the undamaged products and have 6 more rooms to furnish.

Like I said product it's self is good just poor customer service

3 days ago-Edit
Website miss-leading as states 4-5 days delivery. Also item ordered not in stock therefore website should be updated to refect this - I am now waiting for a refund (3-5) days for an item I never could have ordered. Regardless of COVID 19 - website should reflect current sellers position - POOR - 12 June - received a call today to say how disgusted they were at my 1 STAR review and that they had explained reason for delivery advice as being incorrect due to COVID 19 - I advised that 1, if I had realised item out of stock would not have attempted to order so why doesn't website say (Item out of stock) and also no mention of delivery delays due to COVID -19. The young lady who spoke to me was RUDE and when I interupted her to say that I was the customer her reply was not anymore!. She then proceeded to say the only reason I was being awkward was that I wanted COMPENSATION. At no point did I mention this or would ask for compensation, compensation for what I didnt get anything. MISSING THE POINT - Ive checked the WEBSITE and guess what - you can still ORDER - Trading Standards HERE I COME

Buyer beware. This company has zero customer service for starters but the assembly of the eames chairs we bought were the real problem.

According to customer service:

These items are classed as self assembly and therefore we have no involvement with the assembly of this item.'

The bases of the chairs come pre-assembled. However, the nuts and bolts on one of the chairs were not tightened at all and when my pregnant wife sat on the chair for the first time, it collapsed and she fell to the floor.

Stone butterfly refuse to take any responsibility even though the chair was not assembled properly and that this poor workmanship caused the accident and injury.

Please don't buy anything from this company.