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Step2Love

4.0

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Step2Love Reviews Summary

The company has garnered a mixed reputation among its users, with many praising its user-friendly design, effective communication tools, and the genuine connections formed on the platform. Customers appreciate the professional support team, which enhances their confidence in using the service. However, significant concerns have been raised regarding technical issues, slow customer service response times, and allegations of fraudulent activities, particularly related to profiles and credit usage. Overall, while many users report positive experiences and successful matches, the company must address these critical concerns to improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
6
shipping
3
quality
6

Instant Feedback

374 reviews

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New York
1 review
9 helpful votes
Follow Dean G.
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Great but can improve
January 22, 2020

This website is pretty good, I've been using it only for 2-3 month and I've been talking to a few girls. I can't tell you that i found the love of my life, but the ladies there are just beautiful so you just fall for them right away!
The girls I've talked to in the past are real and they are really fun to be with! It's pretty cheap, sending gifts there is cheaper than sending them in real life anyway.
Things they need to make better: video streaming (sometimes it could be pretty bad), and i wish for better chat settings.

Date of experience: January 22, 2020
Nadia M. Step2Love Rep
over a year old

Thank you for your feedback, Dean! We had an issue with our video server. Thank you for your signal! Our team is on it and we will fix it shortly. We truly appreciate your help.

Australia
1 review
3 helpful votes
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Happy and blessed
December 19, 2019

I am very happy that I was able to find my lovely partner at step2love.com After writing letters and chatting for about a year, I finally saw Irina in person and I was swept off my feet. She was so sweet and fun to be with. We spent a few unforgettable days together and now I am certain I found her for the rest of my life. What is next? I will be working on the fiancée visa and getting ready to make this final step. It is not a simple matter, you know. But I am willing and ready. Can not wait to talk to my baby tonight. Great service, wonderful opportunity to know your future partner in the long distance romance. I truly recommend this site if you want a serious and fulfilling relationship.

Date of experience: December 18, 2019
Australia
1 review
2 helpful votes
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I have just returned from Odessa, Ukraine and I enjoyed my trip tremendously. I coordinated my trip with the agency and everything went well. I was a bit confused at the Custom's but I was met at the airport and Victor, the translator was there to help. We stopped to buy flowers for Galina and her Mom and then I was dropped at the hotel to refresh myself. I was tired after the flight and excited at the same time. I could not wait to see Galina, even if for a quick meeting. Galina and her family were so friendly and happy to see me that all my anxiety was gone and I could truly enjoy meeting Galina in person and see her family and their home... Their apartment was small but very pleasant and they cooked so much food (i was wondering at first, how many people will be there. But it happened to be all for me. I was so grateful to them for going above and beyond to prepare this feast and make me feel comfortable. I spent the entire week in Odessa and I can tell that I loved Galina, her family and her city... We did a lot of sight seeing and we talked a lot. I will never forget this trip... I was so happy to find out that Galina loved many things like I did... We love reading, travelling and we love our sports... We agreed to meet in October in Budapest and continue to learn more about each other... So far, so good... I am so excited to see Galina in a few months... I wonder how our meeting will shift our further relationship... More later..

Date of experience: May 13, 2019
Florida
1 review
6 helpful votes
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Great memories, great results
April 12, 2019
Updated review

We rarely visit the site now, since we communicate directly now. Working on a visa for my fiancée It takes so much time and preparation, but when I used the site, I noticed that video chat worked best for me, since I could see my angel any time I wanted. My heart stopped beating when I saw her beautiful smile I remember at the beginning, sending letters and instant messages helped me weed out many ladies I was not truly interested in. Only when I clicked with Olga, I started buying presents for her. It was so much fun to see her pure surprise and joy on camera when she was told that it was from me Perplexed at first she regained her usual sense of humor and said I was spoiling her too much and she wouldn't be able to live her life without expecting magic I was grateful to the girls who worked at the company and did everything possible to ensure that our meetings were successful. Great memories, great result!

Date of experience: April 11, 2019

I am in Heaven
March 21, 2019
Previous review

I met my love on Step2Love.com. She looked like a princess and I loved that about her. Since when being a gorgeous woman became a crime? All women I met when I was in Cherkassy office were real, beautiful and down to earth. I was happy that I did not listen to these so-called experts who know it all and chose my way of doing things. Money was never an issue and I looked for love not scammers. And interestingly enough, this is exactly what I found. I spent the most exciting week of my life in Cherkassy and I proposed to Olga. I will only say, that I am in heaven

Date of experience: March 20, 2019
Washington
1 review
14 helpful votes
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98% Fraud
September 24, 2018

I have six years experience with this website and I often visit Ukraine. I have 15 years experience in Ukraine. 98% of the ladies on this site will write and chat but NEVER meet you... so don't be fooled. Their mission is to keep you spending money on the site, and to send them gifts and support, but dont expect them to meet you in person. Only about 2 % might meet you, and then dont expect their behavior in person to match the flirtatious and provocative letters they write and photos they send. Their hook is sex, but the reality is... there is not going to be ANY sex, let alone love and marriage. Trust me, they will empty your wallet, but you will get nothing in return except disappointment.

Date of experience: September 23, 2018
Nadia M. Step2Love Rep
over a year old

Hi Baron,
Thank you for sharing your opinion about your experience. I wonder if you ever contacted our customer support group and brought to their attention that not a single woman wanted to meet
With you and that it made you feel suspicious... It is unheard of that someone asked many women to meet with the man in person and all of them said no. We had one case when two ladies who were
Close friends refused to meet with a man who was coming to see them both :)) We had a case when the gentleman came to meet with the lady and she said that she realized that he was not the man she thought he would be. The man came to our office so sad and one of the girls who was in the office at that time helped him to feel better and they hit and a year after they got married...

Every single person is unique and so is his/her relationship. We know it and welcome everyone who brings their case to our attention. We can not make people fall in love
On someone's demand, but other than that we can help you with anything. There is no small problem when it comes to love. We wish you could trust us enough to share your concern with us.

Аs far as having sex with the ladies when you come to visit them, you bet our ladies would not agree to do that before they know you sufficiently enough to feel safe and happy with you.
And if you expect anything else, you are disrespectful to the beautiful women inside and out and definitely taking them for someone else they are not. Most of our ladies come to the first date with the interpreter and they are very cautious as they saw different men with different expectations and they learn to be centered and grounded in who they truly are. Plus it is our responsibility to make sure that everyone is safe. We had to call the police once as the gentleman who came to see a few women demanded them to come to his hotel room to have sex with him. When the ladies refused
He broke the furniture in the hotel and became violent. It was an extreme case, but it scared a lot of ladies.

This is one of the reason, why we have introduction and travel services to help men and women to have the best experience when they meet with the best experts at their disposal.
Do not hesitate to reach us when you have some concerns, questions or problems. It will save you time and allow you to have an experience you deserve.

NL
1 review
5 helpful votes
Follow Genry S.
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I think that this site it not too bad but what shocked me a bit - sometimes I met too frank women on this service) but I think that people are looking for different things and everyone has found what he wants, isn't it?)

Date of experience: July 19, 2018
Nadia M. Step2Love Rep
over a year old

Thank you very much for your feedback, We are pleased to know that you like our site. And Yes, you are absolutely, correct, we all are different and we look for different people, some are looking for quiet and shy ladies, others for outgoing and bold. We could not agree more with you.

NL
1 review
2 helpful votes
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I do not know if only I had such problem but when I ope the site and a chat with the girl,) can't find where I need to turn on the camera) I think the interface is not too easy)) but in general I think that there ate too many beautiful women on the site and it's hard to pick the one)

Date of experience: July 3, 2018
NL
1 review
6 helpful votes
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Too young women
July 3, 2018

I liked this service but I am 61 years old man and I would love to have more options to find the lady who it elder than my kids. But in general - there are interesting ladies on this site and I think I will come to Ukraine to meet with some of them!

Date of experience: July 2, 2018
Nadia M. Step2Love Rep
over a year old

Thank you very much for your honest feedback. We listen to our clients and just recently added many new ladies in their 50's and older. Sufficient is to say, they are extremely popular and more and more ladies who are in their 50's are joining the site. Please come back and check them out. We think you will be truly impressed with their inner and outer beauty..

NL
1 review
6 helpful votes
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Nice service
June 25, 2018

I do not know why people say too many horrible things about this service, I really like it and I have met a good lady there but unfortunately, she doesn't want to come to my country and I do not want to travel to Ukraine. I think it's unsafe there.

Date of experience: June 25, 2018
Nadia M. Step2Love Rep
over a year old

Thank you for your feedback, It is very important to us. We are sad to find out that you were not able to find an alternative solution to you travelling preferences at that time. Our travel manager is working with different travel preferences and help our couples to arrange travel destinations in Europe or Latin America if they wish. Please feel free to write to our Customer support at [email protected] with any questions and concerns.

Michigan
1 review
4 helpful votes
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Seems fake to me
May 26, 2018

Terrible. One, it would not take my credit cards for some reason (though use them on other sites all time.) Two, phone # they post is disconnected. Three, when I contact someone chat, they say I would get an emailed response in the next day. It's been two days and nothing.

Date of experience: May 25, 2018
Nadia M. Step2Love Rep
over a year old

Thank you very much for your feedback. We are sorry that you had a bad experience. The phone number listed on the site works now. And all our customer support representatives usually reply promptly within 24-48 hours. We have a variety of payment systems on the site for you to choose from even if one has not worked for some reason. But most importantly, please do not hesitate to send a second letter and chat with a Customer support if you did not receive a satisfactory answer the first time. We believe in addressing every single concern and complaint of our customers and we stand behind it.

Canada
1 review
5 helpful votes
Follow Gpizza M.
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Step2Love and the other sites they own all women profiles are real, however many of these profiles have individuals responding to men who are not the lady as specified in the profile.

All Dating Sites buy a database of women looking for a partner, these databases come in different flavours so to speak. List A is the most expensive and List B is less expensive. The List A database has all profiles of women who actually respond to men as shown in their profile.

List B is a lower cost database and it contains the same real profiles, but many of these profiles will be responded via someone other than the lady shown in the
Profile.

No Dating Site has their own team or people located within the targeted country. They buy these lists from local Dating Agencies, such as Orchid Agency in Ukraine.
The Dating Site has no direct contact with any woman listed on their site. All communications flow through the local Dating Agency in that country.

The former Eastern Block countries and Russia today, all these people have very low income. The local Dating Agency hires people to respond to men, the agency places newspaper ads in local papers and advertise on local web sites looking for women to work the Dating Site.

When a women in Ukraine for example wants to find a foreign husband, she signs up with a local Ukrainian Dating Agency (Orchid). The women have no money for photos and many may not have laptops. The Local agency provides all this to the women. In exchange the women are allowed to chose which 2 Dating Sites they want to respond to. For all other sites the local agency uses a "paid" person to reply to all correspondence.

Many times you can tell the person you are communicating with is not the lady in the profile as they will not use video chat. Thought this is not always true as some women have no camera and must borrow (from agency) or go into the office to use agency computers.

If someone complains that the lady they are communicating with is not the real person, the Local Agency (Orchid) will contact the real lady, have her voice a video reply to the complaint. But she never actually signs onto the site you are complaining about.

So there are not ladies trying to scam per say, yes there may be some. But the vast majority of problems are with the local Agency and the Dating Site who knows exactly whats is occurring.

There are some Dating Web Sites that only use List A databases, for example RussianLoveMatch.com and its sister site Find_Brides.com and RussianDesire.com all other sites that I have reviewed for the most part use the List B databases. There are some exceptions to this rule, some smaller Dating Site locally owned within the target country will generally have real ladies to each profile.

So one must be careful to understand what is going on.

Date of experience: February 7, 2018
Nadia M. Step2Love Rep
over a year old

Thank you very much for your feedback and different agencies descriptions. We can not comment on any other agency but ours. We do not buy any lists and we do not believe in any lists. All our ladies come to our agencies in person. They are being interviewed and validated. We keep the copy of their passport on file. And the manager who interviews the lady has a good feel of why the lady would like to sign up with our site, And only the best candidates are being enrolled in our program. We have translators who work with the ladies who do no speak English as well as online translation software for those who learned English in school or college but they are still mastering it. All our ladies are available and participate in the video chat and they all are who they say they are in their profiles. Many of the ladies come to our offices in different cities of Ukraine, while some of them have computers at home. When our clients travel to the cities in Ukraine, they often visit our offices and meet with the managers if they have some additional questions.

New Jersey
1 review
1 helpful vote
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What I like most is the increadible beauties who will always talk to you, they are friendly, responsive and open-minded.
But I normally ask the lady I'm chating with to switch on her webcamera, because the photos are just too beautiful and I merely want to make sure they are true to life...

Date of experience: January 9, 2017
Australia
1 review
12 helpful votes
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I am a retired widower and my kids are grown up, so I have plenty of time to spare. During the last couple of years I explored plenty of dating websites and Ive concluded that step2love is my favorite. And why is step2love so great? There are numerous reasons for me to think so. One can find the most beautiful and friendly women there. The site provides plenty of services, from simple chats to even delivery of flowers and gifts. And, of course, the super responsive customer service team. Yes, this site is not free, members need to spend credits if they want to talk to someone, but any outstanding service is supposed to cost money,

Date of experience: January 9, 2017
GB
1 review
1 helpful vote
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I've met a girl from Kiev here. We've been staying in touch for already 2 years and and I couldn't imagine that getting relationships on the Internet is possible. Thank you for such an idea.

Date of experience: July 31, 2016
California
1 review
2 helpful votes
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The best result ever!
August 1, 2016

Had been on a couple of dating websites and all the dates were duds. I made a profile on step2love and after a several months almost gave up then I found my soulmate. Thank you so much step2love!

Date of experience: July 31, 2016
GB
1 review
3 helpful votes
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I got a lot of attention from really gorgeous girls on this site. I had so many girls to choose from. And after long hours of chatting I finally managed to understand who was the one for me and now we are happy together!

Date of experience: June 19, 2016
New Jersey
1 review
4 helpful votes
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If you are ready to create family or to start serious relations with woman you may open this site! Because there are no fakes and scammers. There are just true polite women who want to love and be loved!

Date of experience: June 5, 2016
California
2 reviews
2 helpful votes
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One of the best!
May 30, 2016

As one of the users of this site, I can say that I appreciate it. Everything is great here, first of all I like to use the online chat. It works great! I `ve never had problems with it. I met a few interesting ladies for myself and hope to build something with them.

Date of experience: May 29, 2016
GB
1 review
1 helpful vote
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Great site!
May 30, 2016

I have registered here 6 month ago and I am very grateful. The other site was bleeding me dry. You never know how many credits you have left. Then they use your credit card to buy more credits without even asking you. At least here you can see how many credits you have and how much everything costs.

Date of experience: May 29, 2016
GB
1 review
0 helpful votes
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5/5
May 26, 2016

My mark to this site is 5/5! Good site with good administartion. They worry about their clients and always try to help. Thank you!

Date of experience: May 25, 2016

From the business

Step2Love is the premier international dating platform, dedicated to uniting individuals with extraordinary, intelligent, and profoundly beautiful Ukrainian and
European women seeking lifelong partners. Step2Love stands out for its advanced, state-of-the-art communication tools, offering an unparalleled experience where members can connect deeply through video, voice, instant messages, and letters — however their heart desires.

Our comprehensive suite of services caters to every aspect of relationship building, from personalized introductions supported by skilled interpreters and translators to complete travel arrangements and logistics. Step2Love is also committed to ongoing relationship success, with stories of happy couples and committed relationships worldwide. We go beyond online dating by offering wedding planning services both in Ukraine and internationally, providing seamless, round-the-clock support to ensure every interaction is exceptional.

With a streamlined, user-f...


step2love.com
London, MD, United Kingdom
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