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Stauer Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
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Love the products; this is my second watch after the first one that I bought in the early 2000's.
Order shipped quickly. Watches are beautiful. I now have 3 Stauer watches and plan to order more.
The baby gold box chain was advertised as 18 inches, but it's only 16 and alot smaller than I thought it would be.
Placed order for my Eagle Eye glasses and received them in 4 to 5 days. Glasses were as advertised. I wear them on bright sunny days and also partly cloudy or thin cloud days that are still bright. Glasses are very comfortable.
Really easy and efficient. Took a little longer to get it than I anticipated.
I ordered this for my brother who is a big guy. It's a bit too feminine I believe. Stauer has some other great options I'll be looking at.
Wonderful colors on pendant peacock and so pleased overall with nice packaging.
Very easy to find the stone I wanted and to purchase it.
Super. I didn't experience any problems. Thank you
Good - good - good - good- good - good - good - good
The Stauer's credit pushed me over the edge to buy this ring.
Great stuff! Quality is on a hundred for a pocket friendly watch? Sign me up!
Have enjoyed the products offered, except the watch band is too small for my average wrist.
Always have enjoyed the products offered
It is really Easy to use your website. Thankyou for the discounts.
I got the watch in about a week. Have I reached the 50 character minimum yet, Stauer? Suddenly, my opinion pf you has taken a major dive.
The sizing was fine, but for the ring itself, I expected it to be larger.
The watch is a little confusing. However I have to take some links off. Can you send me a video or instructions on how to do that? Also tried to find tools to remove the links but could not find on your web site.
It was Great! I received my order in a timely manner and it was in perfect condition.
From the business
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members