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Stauer Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
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Even more beautiful than it looked in the picture.
I ordered two pairs of earrings (the sterling silver and the gold-plated ones. They were EXTREMELY small, so much so that I could barely put them on. I have since returned both pairs. The photograph of the items does not show them to scale on the wearer's ears. I was very disappointed.
The blade hard to open and close. A bur was causing the problem. Had to have a friend remove the pin and remove the burr. Also the handle had a small chip.
It arrived as scheduled and appears to be a good looking watch, but because I wear my watches under the wrist instead of over, at times the buttons get pushed and the watch changes settings.
I have ordered quite a few of of Stauer's products knifes, jewelry, and home decor and all of their products have been 100% satisfactory. Good quality products for a great price, their jewelry does not tarnish and their products are always enclosed in elegant packaging which makes it great to gift the items for a luxurious appearance. Customer service is great and they are always offering discounts and deals for your purchases!
Great sale pricing. Pretty gemstones but settings are often poor quality.
I purchased and amar hey at and blue topaz for both my nieces. The necklace/ pendant is very pretty and elegant.
Glasses came within acceptable delivery time. Glasses are great. They really help reduce the glare of the sun.
$20 shipping seemed excessive, but they did arrive in short time. Otherwise I have no issues.
I ordered an item for my 50th anniversary. It never showed up and I never received a notice that the item was no longer available. I had to make other plans. When I looked at my account it indicated backordered, later it was cancelled but I never received a notice of any kind. Better communication with customers would be a great service and don't offer items that aren't available.
All items arrived in excellent condition. Appreciated being advised as to status of item on backorder.
Appeared that item was put in catalog before it was in warehouse and available to sell. Have not
Seen the item listed in any of your later advertisements. Glad that I was not in a hurry for the item.
Exactly as promised - shipping costs are really high, though.
The ring and earrings arrived quickly, and were nicely packaged. Beautiful pair, and the ring fit well!
Adequate list of items from which to choose. Easy and seamless navigating the web page. Discounted price which is a nice incentive. This bracelet which I bought for my wife is rather attractive, however, it tends to unfasten on its own while she's wearing it. This poses the possibility of losing it. The fastening feature is too flimsily made and the bracelet has the tendency to fall off her hand, unknowingly.
Adequate list of items from which to choose. Easy and seamless navigating the web page. Discounted price which is a nice incentive.
My wife loved the bracelet. It was a great value for the money. I would recommend this site.
From the business
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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