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Stauer Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
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Saw the ad in July 2023 American Rifleman magazine. The transaction was as advertised. Very satisfied.
These pieces are stunning! The pictures don't do them justice. The coral necklace and earrings are classically beautiful and eye-catching! I've already worn them several times. I'm so glad I bought them!
My watch arrived on time - easy to order. Pleasant experience.
Thank you for give me a great discount and to order was so easy to do it
Have been buying from your company for years. Always pleased with shipping and products. However, due to inflation causing prices to go up, I won't be purchasing their jewelry as often. I still love their products tho. Very senior citizen
Efficient and orderly, but shopping was really high. No wonder you give discounts and coupons. The products seem of high quality.
Always love my new jewelry. I hope to be ordering many more beautiful items in the future.
I first used Stauer from the Airlines catalog. Always great products.
There is not better value, choice or quality than Stauer!
Look forward to getting this great watch
Thank you.
Quick and easy ordering. The process was pretty simple to complete the order.
Set up a new account with separate billing and shipping addresses, went to place the order, had the wrong ship address, corrected that, then had to enter the billing address again when entering the card payment. Also not a fan of the shipping cost final add on. (Hopefully attached to this description was the customer service interaction which followed, in which I described the entire issue with their policy).
My Stauer watch looks expensive, but is made very cheaply. The alligator band is made of plastic and broke within a month. I love the looks of the watch, but I would rather pay more for a decently built watch. Stauer cuts corners at every step. I won't be buying any more products from them. Once bitten twice shy.
Shipping is very high. I hesitated to make the purchase for that reason.
Easy to order and pay. Fast shipping. Highly recommend!
It was easy and I really like the ring. It fits much better than size 6.
My wife is ecstatic over this jewelry, while in Venice last fall we visited the island of Murano and the glass factory but I didn't buy her anything, so this kinda got me outta a bit of a doghouse
Thanks
From the business
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members