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Starofservice.pt Reviews Summary
The company's reputation is significantly marred by customer dissatisfaction, particularly regarding its cancellation process and customer service accessibility. Many customers express frustration over difficulties in terminating subscriptions, often citing unexpected charges and a lack of responsive support. The predominant sentiment indicates that the company prioritizes retention over customer satisfaction, leading to feelings of being trapped in unwanted services. While there may be some positive aspects regarding product performance, the overwhelming negative feedback highlights critical issues in customer relations and service transparency, suggesting a need for substantial improvements in these areas.
This summary is generated by AI, based on text from customer reviews
This is a Fraud! Do not subscribe this service! I kept on requesting to cancel my account, but they charged me 15 dollars for that and still did not manage to cancel it. They try everything to avoid you to cancel the service and keep on charging you money. Now they say I owe them 29 euros for this month subscription which actually I requested them to cancel (charged me 15 dollars and did not cancel it). This company is a nightmare. If you are not happy with a service, you should be able to simply cancel it. There is no one to speak to you (customer service), they only reply by e-mail and they keep on harassing you to continue/renew your subscription without really addressing your queries). They will make you complete an endless survey and then ask to pay them to cancel by asking for your card info! Look at pictures I uploaded! Do Not Recommend this company!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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