StaplesReviews 627

While the tape had started coming off the lid and keys upon arrival, it wasn't until around day 12 that I started noticing problems with my new (refurbished) laptop.

Of course, since the '14 day' return policy applies to -all- laptops, I'm now out of luck (and over $400) and dealing with trying to get my less-than-month-old laptop repaired by the refurbishment company. It was supposed to be for school, but it's not much use when it needs to be sent off for repairs within two weeks of purchase.

Messaged Staples 18 days after delivery to attempt to return, keeping in mind of course that an entire week of that time the city was snowed in.

I wanted to order the brochures. Uploaded the design, glossary finish, choose "delivery" because there are free deliveries for reward members. At the check out I found out there are not any free deliveries there, I did not want to pay $9.99 for delivery, so I wanted to change this option into "store pick up" - there were no such options, I had to close out everything and start a totally new order. I have uploaded my images again, picked "store pick up" and this time it says that the glossary finish is not available for "pick up" options. Crazy. So, I don't have much choice, so I decided to go with a regular paper and a "store pick up". At the check out I found out that they don't accept gift cards online like a payment. I have already spent 2 hours on all this and still was not able to place any order.
I wanted to leave a feedback for them, but the red icon on a side of the screen was not clickable.
I have been ordering the cards and brochures at Vistaprint before and have never had any problems. At the Staples.com, spending 2 hours, I still was not able to order anything.

So I am in the market for a lounge and popped in to Scott Berkowitz - they have good quality furniture, and found what I was looking for, the regular show room price was $5300 but during their sale it was only $4300 a great saving on normal price you would think. Of course like any intelligent person I looked around for the exact same piece and found it at a store on the other side of Melbourne, I asked for a quote and was amazed to be quoted $3,600!
I asked the sales person to double check and he confirmed that it was $3,600, my comment to him was that I was surprised as I was expecting the lounge to be much more, but he replied it was a fair price which they regularly sold this piece for.
So if you are looking at Berkowitz for furniture (or indeed at any retailer) my advice is search around, I am sure most of the exact same items can be sourced from alternative shops for much less, its just some places have much higher overheads with all their advertising - which you pay for!

My wife and I had a beautiful experience. Well, let's say on my second visit at a second location. Granada Hills location wasn't helpful at all. I only saw two people working. One was on the phone and the other was working the register. We walked out of that location and went to the Santa Clarita location. After looking around again we were greeted by Garrett Stevens. Because of his wisdom about the printers, I bought two and with the discounts and sales we got a great deal. Five stars for Garrett and zero for Granada Hills location.