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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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I paid for a simple phone number trace and days later a charge for $19.99 showed up on my bank statement! I have been on hold with them now for 20+minutes and have no reason to think ANYONE is going to pick up. I have emailed them and doubt I'll get a response. I WANT MY MONEY REFUNDED or I'm filing a chargeback! STAY AWAY FROM THIS SITE! Do NOT enter your billing information or they will fraudulently charge you! TOTAL RIPOFF! SCAM, SCAM, SCAM. They should be shut down. Call your governor's office of consumer affairs! Have this company taken down and FINED for their unethical/criminal business practices!
I AM GLAD I READ THE REVIEWS BEFORE GIVING THIS SITE MY MONEY COMMENT AFTER COMMENT SAYA THE SAME THING THIS SIT IS A FRUAD AND IS TAKING YOUR MONEY STAY AWAY FROM SPOKEO.COM SAVE YOUR MONEY READ THE REVIEWS AND USE COMMON SENSE DON'T YOU SEE THE TRICK YOU USE YOUR CREDIT CARD TO GET A PERSONS INFORMATION THEIR EMAIL OR A PORTION OF THE INFORMATION COMES UP THEN AFTER THAT PAST OR FALSE INFO COMES UP WHEN THEY GET CAUGHT OR SOMEONE WRITES A COMMENT ABOUT THEIR BAD EXPERIENCE THEY WANT YOU TO COMPLAIN TO THEM PRIVATELY THEN THEY OFFER YOU ONLY 1/2 OF A REFUND WHAT A SCAM SPOKEO YOU HAVE BEEN EXPOSED LEAVE THIS SITE ALONE STAY FAR AWAY OH YEA ONE MORE THING THEY WERE HIT WITH AN 800,000.00 FINE DO YOUR OWN RESEARCH ON THIS SITE BEFORE YOU BUY
Dear CC L.,
Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy.
Regarding our subscriptions, Spokeo is a People Search Engine, providing premium access to members and because this type of Premium Content is only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize if this is unclear in any way.
Sincerely,
Spokeo
This site is a total scam! Just spent $2.95 and got nothing! You do not get the name of the telephone number owner you just get ripped off.
Dear Ripped O.,
I'm am very sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo Customer Support
I would rate it negative stars if I could. I paid for a search just to get a phone number for someone and the number they provided is out of service! This service stinks.
Dear Dee B.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I paid for a single phone listing and opted for a 7 Day Free Trial upgrade. The information I got was relevant, but when I cancelled the trial to be sure I wouldn't be rebilled, they started to restrict search results so that all information was no longer available. It told me I would continue to have full access through the trail period - LIES!
Dear David C.,
Once your 7-day trial subscription has been cancelled, you are only granted limited access because you are no longer a subscriber to our service. However, you still have full access to the original single search you purchased. I do apologize if this was unclear when you signed up.
Sincerely,
Spokeo
I am still on hold after 55 mins now. I paid the fee to have a number looked up and it took me in circles to put my credit card ino in AGAI, so i figured I'd just call the 800# provided and they would explain to me something that i may be doing wrong... WELL THEY N-E-V-E-R ANSWERED!
Dear Tammy B.,
We apologize that you have not been able to get in touch with us and wish to help you with accessing your account to get the results you are looking for.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I paid for a reverse phone look up. They took my money. They provided zero information just a link to try to trick me out of more money. I called. They told me my credit card didn't go through. When I replied that I had a receipt in my email, they put me on hold and never came back. Complete and total scam. DO NOT USE.
Dear J M.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
SCAM, Garbage, JUNK, CRAP, Stay AWAY! The information I PAID for was no greater than the free stuff that pops up to entice you to try it. I looked up people I whose current info I had to see if ANY of SPOKEOs was current. It was NOT! I feel so deceived. I had immediately canceled the automatic re-subscribe out of habit. But now I see that the auto re-subscribe should have been a hint the site was junk. If your site is good people will re-up themselves, sites should not have to try sneak that agreement in there. If SPOKEO is ranked 3rd amongst all the people finders then maybe all of them are worthless.
Dear Matthew H.,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo.
Ripoff! Their information is out-of-date, incorrect, or "not available." I paid $39.95 for a year's subscription and the next day contacted them to ask for a refund because the info was so bad on every search. They explained their "no refunds" policy but did offer to give me $15 back. Don't waste your money!
Dear Webbie E.,
I'm sorry to hear that our service did not meet your expectations and you are unhappy with our refund policy. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
HUGE SCAM! They take your money every month even if you have already stopped the subscription. Super mad. Also, No useful information AT ALL!
Dear Julie D.
I'm sorry to hear that our service did not meet your expectations. The charges you see after the Spokeo cancellation, seem to be for a service offered by Identity Protection. Identity Protection is an identity theft protection provider and offers 30-day free trials. You may have activated their services through their promotion on our website.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I give it no stars. It is a total scam. The information I paid for was over
4 years old. Nothing I didn't already know. If they can't do better than
That they need to be shut down. Do not waste your money
Dear Nancy R.
Thank you for your feedback.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would kindly contact us at [email protected] with mention of this complaint, our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
If I could give a negative rating, I would. This site is purely a scam! I wish I had researched spokeo before paying. Do yourself a favor and don't waste your money
Dear Jo Y.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would kindly contact us at [email protected] with mention of this complaint, our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
I gave them my credit card info, realized I was working with crooks, and they would not allow me to get to the screen with the info on it, so I could erase it.
Dear Elise D.
At Spokeo, we take your privacy concerns seriously. While our search results show only publicly-accessible information gathered from hundreds of public sources, such as phone books, marketing surveys, business sites and more, we understand that you are concerned about the information shown in our search results, and allow all users to opt out. This can be done by clicking on the Privacy link located in the bottom of our home page. Once on this page, please click on our "Opt-Out Form" located at the bottom of the page which will take you here: http://www.spokeo.com/optout
To Remove Phone/Name/Email/Username Listings:
1. Locate the listing you want removed by clicking on the exact profile based on the physical address
2. Copy the URL (please see under Troubleshooting, Incorrect URL for more on obtaining the correct URL)
3. Click on the Privacy link located in the bottom of our home page and click on the "Opt-Out Form" which will direct you here: http://www.spokeo.com/optout
4. Paste the URL
5. Provide your email address (this acts as a verification process for the confirmation to be sent to your Inbox)
6. Type in the Captcha Code (type the code exactly as you see it)
7. Check your Inbox for the confirmation email, and click on the link at the bottom to complete the removal process.
If you encounter any difficulties, we can also help you remove the listing(s) here via email if you provide the details of the listing(s). To ensure that we do so accurately, please kindly provide the URL of the listing(s) you wish to remove.
How To Obtain The URL:
The URL can be found in the address bar located at the top of your browser. For Name Listings, make sure you locate the profile by narrowing the city and state and clicking on the exact profile. The URL should look like one of these examples:
Name Listing: http://www.spokeo.com/search?q=John+Doe#California:1234567890
Phone Listing: http://www.spokeo.com/reverse-phone-lookup/search?p=2345678901
Email Listing: http://www.spokeo.com/email-search/[email protected]
Username Listing: http://www.spokeo.com/username-search/search?u=johndoeIf you are encountering difficulties, feel free to email the URL(s) of the listing(s) that you'd like removed, and we'll be happy to assist.
Sincerely,
Spokeo
Spokeo promises to give updated info, but as a member the info is outdated, and was of NO USE AT ALL TO ME, DO NOT GET SUCKED INTO THIS SITE ABOUT A CHEATING HUSBAND, IT'S WORTHLESS!
PISSED OFF CONSUMER
Dear Peggy E.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would kindly contact us at [email protected] with mention of this complaint, our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
IT IS A PURE SCAM. IT SAID THERE WERE 5 MATCHES TO SOMEONE, AND GUESS WHAT IT WAS A PURE LIE. I TRIED EVERY EMAIL ADDRESS I COULD. SPOKEO SCAMS PEOPLE AND I'M CALLING VISA TO TELL THEM!
Dear Randi O.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would kindly contact us at [email protected] with mention of this complaint, our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
I signed up a week ago to get an associate's phone number. Because of that I have learned the following:
--My associates listed phone number was for an unrelated business.
--My own personal phone number is one that I gave up 15 years ago.
--My next oldest brother is a female, and lives a mile away from his actual address.
The data here is absolute garbage.
Dear Dave M.,
Thank you for your feedback.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
They Lie about Everything they claim to do. I would encourage everyone to DISPUTE THE CHARGES WITH THE CREDIT CARD COMPANY BASED ON SPOKEA FRAUDULENT CLAIMS AND MAKE SURE THEY DO NOT GET PAID.
Dear Leon A.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would kindly contact us at [email protected] with mention of this complaint, our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
Needed to find out who owns a cell # that keeps calling me. Spokeo said they had all the info. So I paid to find out they had no info. They advertise on whitepages.com and give you the false impression that they have access to private info. Thumbs Down!
Dear Tracy B.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
This site allegedly gives you the name and address of the person owning a cell number. Like most of these paid sites, it's mostly nonsense and the information is far from accurate. When you type in the number, you will get partial information until you pay a fee. There are no guarantees for accuracy and you will probably pay for information that is useless. I have found one site, and only one site, that will give you free phone numbers or reverse phone look-up. http://www.whitepages.com/
You may not always get what you need, at the same time, it's totally free.
Most of these sites that you have to pay to get phone numbers and addresses are not reliable or accurate. The site listed above and Google phone book appear to be the only reliable or semi-reliable way to get this type of information. I urge you to think twice before giving your hard earned money to these sites.
Remember, no matter what the information is that you need to get about a person, it is on the Internet somewhere for free. It's a matter of where do you go to get it?
Lastly, the most accurate information on the Internet is free information. Why? Because the places that you get free information is through government or government regulated agencies or companies. The Freedom of Information Act gives you access to anything about an individual that is available by law.
Dear John D.
Thank you for your feedback.
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
I give it two stars, not because the info and search features are substandard but because my account was closed by this company with the supposed rationale they perceive me as making hiring, etc decisions based on the info I find. (Against their corporate policy and agreement.) Huh? I wrote back and said I am simply a nosy person who wants to have bases covered and how would they determine such a thing by my account activity? Of course, I get only vague answers that tell me nothing. The closest I have come to making a decision of a similar sort is to check out men I am thinking of dating. Guess checking out someones truer story before I proceed with a personal relationship is considered a "hiring" decision.
Dear Ann,
You account usage may have violated our terms of use. Under the Fair Credit Reporting Act, we cannot allow any users to determine eligibility for employment, housing, credit, and more. Spokeo reserves the right to terminate any accounts we deem to be using our service in a manner that is prohibited. As such, Spokeo will move forward with terminating your account by canceling your subscription and issuing you a full refund. If you have previously used our data as a factor in any such determination, it should be invalidated.
If you need further clarification, please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to assist you.
Sincerely,
Spokeo
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People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
The Spokeo Team