SpectrumReviews 79

I have ongoing issues with my cable box. It constantly scrambles the picture and tone. When I call in, it takes a long time to trouble shoot. I have to climb up to unplug the box each time for them to reboot. I was told it happens a lot if the boxes are getting updated. It's very disruptive to my day and very time- consuming. This is by far the worst service I ever received, and I lived in NM, VA and FL. Then they give you a lousy refund of maybe 3$ I pay almost 200$ month, this is so unacceptable. They do not take care of their customers, only interested in collecting money. Some are outright rude! I spoke today to tech support, the lady was friendly and promised me to warm transfer to billing, which she DIDN'T! She cold transferred me to billing. I explained having issues since 3 days, she just gave me 3$ discount. Then I asked for the corporate mailing, phone or email and the rep told me, that's not available. You got to be kidding me. I wanted to write a formal letter of complaint for the disruptive service. The Spectrum operator # was 1069. I also asked for the name to be changed to my name only, instead my son and I, and I wanted them to add my phone #, of course this wasn't taken care of either. I'm so annoyed with Spectrum, who clearly don't care about their customers. I'm looking into Frontier and Hughes net as well as satellite TV at this point. They don't take accountability, just money from the customer. 1 time 3$ off almost 200$ per months bill? What a joke. Also considering filing with the BBB.

Cable companies are terrible anyway, but this one is the worst I've experienced in my life. I moved and really liked the place, except they have a contract with Charter/Spectrum; no choices. I asked lots of questions from the complex management and of course they couldn't tell the truth, because they didn't know the truth or didn't want me making my decision based on this cable company.

As much as I fussed & fought with Xfinity for 7+ years, I'd read reviews about this company a year or two ago and was horrified. I wanted to replace Xfinity because of the consistent rise in cost, poor service, and a school got built across the street that caused our services to go out constantly. Those employees didn't want to work on the weekend, so if we lost it on Friday, it wouldn't be back up until Monday morning.

Back to Charter/Spectrum, OMG! I went to pick up my equipment and thought I was in the wrong place. It looked like a check-cashing office without the bulletproof glass (or did it have that glass?). When I asked questions of the employees, they had no clue about anything. I guess their only purpose was to hand out equipment, which is probably the only thing they were good at. Don't have to pay people much for that.

When it came time to hook up my equipment, it wasn't plug-n-play; none of it. I had to call in for the internet, and the equipment is large with extremely huge AC plugs at the end of the chords. No 2-for-1 routers, but 2 separate boxes (1 modem/1 router); taking up too much space and I use UPS boxes for all my equipment. The AC plugs are so large, they wanted to cover up 2 plugs in my UPS box, so one is in the wall. I have a limited number of plugs in my expensive UPS box, and OH NO they're not covering up ones I need for MY equipment. I don't care they recommend using surge protectors. Unless they provide them, I'm not buying one just for these cheaply-made boxes.

When I moved in, I hooked up the TV in my bedroom and took a couple of days before I did in the living room; Basic service. The Smart TV in my living room kept wanting me to subscribe to all the channels. I made at least 3 calls to customer service who said there was a service-outage in the area. I told them if that was the case, the TV in my bedroom wouldn't be working, so nonsense. Customer service was rude, and tossing around lingo that they didn't know I already understood, i. E., nodes. I told them nodes are not particular to outlets inside my apartment, but to entire areas, so stop blowing smoke up my you-know-what. On the last call, someone finally said that their system thought I only had 1 box, not 2. I asked how that could happen since I picked up 2 boxes at their check-cashing-looking office? He couldn't explain, but switched it online.

I noticed immediately that my soundbar would not sync up with the cable box. It synced up with my smart hub and my blue-ray player, so it was their box causing all the trouble. Another call to tech support, and I was treated rudely again. I was told their only function was to get me the equipment, but they were not equipped to deal with entertainment systems; nonsense again. I was so infuriated, I asked for their corporate phone number or email. That guy said they didn't have one, which I called bull-crap on that. When my services were finally up, I found every corporate executives' email addresses and sent a long letter to them. I would put all that in here, but it would take up too much space.

I got calls from several people to get senior technicians to come to my home and resolve the issue, and that's what happened. They did have people who could deal with it, so why did that tech say they couldn't? Lazy or inexperienced, and this kind of thing is going on with all cable companies and other kinds of businesses. Capitalism is turning into one big monster, where too many front-line people aren't even in the U.S. and if they are, they are untrained to do their jobs properly.

Even though I like this place, I will not stay here and get stuck with Charter-Spectrum, who has a bulk deal with this complex. We have no choice and pay for it out of our rent; their Basic service of TV & Internet; not even phone. For that, we have to deal with the company directly and pay them in a separate bill. I got a DVR, and even that thing is legacy-looking; nothing you can read on the box and recording programs on-the-spot ends up chopping them off before the program ends. You have to get in there after pushing record and extend the program. At least Xfinity technology was smart enough to automatically extend programming for movies & sports.

Three days ago, the box in my bedroom suddenly stopped working, and again, the people answering the phone couldn't handle it or fix it. Another technician sent to my home. The night they were supposed to come, I get a call that the tech in my area was too backed up, and I had to reschedule for the next day. UGH! He finally shows up an hour late, and when all was said and done, he called whatever number he has for senior tech support who tweaked something and made the box come on. Now, why couldn't they have passed me to that one, instead of wasting my valuable time to have someone come out here? Double, triple, quadruple UGH!

Can't talk into this remote, the ones they had to give me to solve the soundbar problem don't light up, and my DVR doesn't bounce a signal to the box in my bedroom, so I don't have to pay for another DVR in there. Archaic, I tell you. They're charging too much for this thing, too, so I won't be upgrading my services anymore. Light years behind Xfinity. To say I'm unhappy with this service is an understatement. All the networks in this area are fighting with the FCC, and Time Warner being purchased by Charter-Spectrum is a big mistake for customers. I've been with at least 5-6 different cable companies since cable began, so I speak from experience when I say this one is the worst of them all.

I have had Spectrum for my internet service for almost a decade. As some reviewers have stated I have always gotten slower speeds than I was paying for but didn't complain as I was never sure if it was my hardware v. their connections. Otherwise I was reasonably happy with their service as I use them for home and business use.

I recently moved and now I understand all of the negative reviews. For over two months Spectrum continued to apply my payments to the old residence which had been switched to someone else's name and intermittently turn off my service claiming that I was late in my payments. I spoke with 4 or 5 different people there including 2 managers all of whom assured me that they had fixed the issue and would soon follow up with me to confirm. I never got a single call back from any of them and they continued turning off my service every two to three weeks. I literally overpaid the bill just to have my service on since it is critical for me for work purposes and they continued adding on late and service fees even though I was overpaid the error was completely on Spectrum. The last manager I spoke with (Curtis) did a wonderful job of being professional and thorough and complete in addressing the issue but it has only been ten days or so and I'm fully expecting the late calls and for them to turn off my service again within the next few weeks. I am looking diligently for a new provider as we speak. I have never experienced such incompetence and frankly what appears to be just a lack of concern for the customer in my life.

I moved to Ohio few months ago and my husband got us Spectrum for internet and cable. He went with the 89.99 deal. They messed up the days for installation my husband came in from Florida early to be here and they didn't show. They were oh sooo sorry and waved the install fee! We get a bill for over 300.00 a week or so later. We call they knew nothing of waving fees which we paid in end! Our bill is 179.00 a month when we ask where our 89.99 deal is we get BS runaround from the beyond RUDE customer service! They are Criminals THEY LIE TO GET YOU TO USE THERE SERVICE. I DO NOT BELIEVE THEY HAVE AN 89.99 Deal they LIE and say they do then you get a 179.00 monthly bill AND HAVE NOT GOT A STRAIGHT ANSWER FROM ANYONE THE 7 or so times we've called! Whoever is responsible for the scamming and false offers to the public should be BEHIND BARS THATS WHERE CRIMANALS BELONG! They should not be allowed to get away with this. Yes I will switch companies but doesn't make what they've done right. And I will bring an attorney into it if need be if my bill isn't alll waved As to where I owe them nothing! I had my issues with Comcast in past but NOTHING like this garbage with Spectrum. I wonder if can get a class action lawsuit started against this disgusting company! I would love to see the company fold. Would be sad for any decent workers there but would love the money hungry disgusting higher up to lose everything! Would love to send this to the ceo. But I am sure he's busy spending the money he cons outta people! Karma is a $#*!!

They don't tell you on the day you install service that you have, a billing statement being cut the day its Installed. My first bill arrived to my home two weeks after installation already showed me as, having two payments and one being late (payment is due by 29th and final payment prior to shut off is the 8th). I received my bill 15th. When i called they told me it appears like this and its fine. I would have until the 8th of month to pay my bill for that month. When i called i informed them i couldn't make payment til 6th@ 9am. I was informed that this is fine as its prior to 8th. Today is the 5th and they turned my stuff off. This company is a total joke. I work as a contact center supervisor and no way would I tell a person one thing and do the opposite. They don't explain anything about the bill or explain why there is miscommunication from their end. All they do is apologize and tell you nothing can be done. You can't charge someone a service they haven't used yet. I am canceling services after my contract with them and going back to a, company that stands by their word and explains billing better with a person PRIOR to services being installed.

If I could have selected zero stars I would have. This month we have lost internet on 2, 4, 5, 9, 15, 16, and today 29 December. On some of those dates we had family here and attempted to stream Christmas movies and encountered nothing but error codes from Amazon Prime Video, Netflix, and YouTube. All the support calls said the error codes were due to no internet service and I was able to confirm that each time by calling Spectrum to report the issue. The automated customer support system remotely wants to reset the modem, which it was unable to do... well, because the internet was down! So finally, they send a tech here to swap out the modem and while the tech was changing the device he could not get an update into the modem... because the internet was down! He tells us there is a problem in the entire neighborhood they have known about but have been VERY slow to address. So, after all this dropped service I called to ask about some sort of refund on our ridiculous $ 90.00 bill JUST FOR INTERNET. We dropped their cable service because it was so bad. The CSR I spoke to said we would get a refund, but later after that call, they send me a text: "Spectrum: Thanks for your patience. You are not eligible for a credit as the outage was brief, power-related or scheduled. We're here if you have any questions."

Absolutely disgusted with this company! Cable and internet are HORRIBLE! 4th day in a row with screen turning black (on all tvs) for 15 minutes up to an hour! Can see guide and info but no picture! First night on hold for 40 minutes before I hung up! Last night got through to a nice tech who said he see exactly what Im talking about and its surges on my block. Someone coming tomorrow but I pay over 200.00 a month for garbage! Have to turn off WiFi on phones to even be able to pick up signal! Otherwise it takes forever to load!
Definitely looking into different cable options!

THE WORST! Grade: F

Did I mention that Spectrum is horrible? I'll keep this short because it's beating a dead horse. I handed in a receiver today as I was told by a representative the policy had changed and I no longer needed it and could still receive cable using my ROKU. I come home AND THE CABLE IS OFF! I call Sprectum and told me that I DO have to have the receiver (even though I don't use it) and cable can't be turned on until I get another receiver! I signed up with the streaming plan (no receiver needed) and asked to be transferred for a possible credit. That rep. Tells me I CAN have regular cable without the receiver and she would give me that. After 20 minutes she says it's set up, but I can't log on. So she sends me to Customer Tech. Who barely speaks English, doesn't understand the issue, can't help at all. After 30 minutes with her (with no progress or clue), the cable suddenly comes on. Can't wait to see my bill when it updates, I'm sure that will be SNAFU too.

So what's new, another evening of the TV and the internet cycling off and on over and over. Customer noService phone tree is a joke, only serves to make us customers angry.

The salesman out and out LIED to me to get me to switch from Dish Network! I told him it was PIVOTAL on my decision that external hard drives can be used with their boxes, and he said ALL boxes can be used with ALL hard drives! He said I could use external hard drives with their boxes. LIE! Only certain external hard drives will work with them, the cable installer knew NOTHING about external hard drives and spent 30 minutes trying to convert me to HIS religion, not helping me with their services If I knew then what I know now, I would have NEVER switched services. Most of the salespeople have been rude save a couple of them, far inferior to Dish!