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SpaSalon.us

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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SpaSalon.us Reviews Summary

SpaSalon.us has a rating of 3.5 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpaSalon.us most frequently mention customer service, pedicure chair and free shipping. SpaSalon.us ranks 1st among Spas sites.

service
24
value
20
shipping
21
returns
20
quality
21

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Arizona
1 review
1 helpful vote
Follow Virginia c.
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I was disappointed that there were so many of the advertised pedicure spas were unavailable, but Lisa and I kept at it until I found one to buy. Sorry to be negative, but it turned out okay in the end.

Date of experience: May 30, 2019
Arizona
1 review
0 helpful votes
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Site is very easy to navigate, and simple and quick to place an order, Order process very fast about 3-5 days. I think you should buy at spasalon.us

Date of experience: May 24, 2019
Washington
1 review
0 helpful votes
Follow Jandy D.
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It's great. It's easy to get lost bouncing back and forth between choices. Nicca was great in customer service.

All peoble should buy at https://www.spasalon.us/ I make sure it is best at usa.
Thanks for shipping very fast to i can ontime for openning.

Date of experience: May 15, 2019
Brazil
1 review
1 helpful vote
Follow Rochelle O.
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I did an online chat and also talked to them on the phone. I recommend talking on the phone because I got more information on the phone. Very nice friendly and helpful people.

Date of experience: May 13, 2019
Washington
1 review
1 helpful vote
Follow Heidi H.
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All was excellent... order was put together quickly and all questions answered! Thank You for help!
My Tracking:
Shipped
CA | Shipped
FCM: Done

5/1/************** RL 8 PLT

Date of experience: May 2, 2019
Virginia
1 review
2 helpful votes
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Thanks for been such great supplier. I always found what i needs at SpaSalon.us. Thanks again and keep up the good work.

Date of experience: May 1, 2019
Viet Nam
1 review
3 helpful votes
Follow alexis M.
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You guys has the best prices I've seen for salon equipment and I've been searching for quite sometime now. Great website!

Date of experience: April 29, 2019
Washington
1 review
3 helpful votes
Follow THANH N.
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Ridiculous!
April 20, 2019

Do you buy from them. I made a purchase last month and they said that my card didn't work, so I contacted them. They hadn't shipped the order and charged me a 20% restocking fee, this was just unacceptable! I have been trying to get my full refund for weeks and they completely ignored my emails. Horrible, avoid them if you can!

Date of experience: April 20, 2019
Washington
1 review
2 helpful votes
Follow Whitney B.
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Website was excellent, we like the prices and free shipping was a big plus. They have a surplus amount of variety and the choices were great. Hoping to have many years of service out of the pedicure chair.

Date of experience: April 12, 2019
Washington
1 review
1 helpful vote
Follow Wendy K.
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The customer service is always polite, helpful and very good. We have been ordering
From this company for about 5 years and never had any problems with product or service.

Date of experience: April 5, 2019
Washington
1 review
2 helpful votes
Follow Deborah G.
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The website was very clear and precise... It allowed numerous choices in which to determine the equipment I set out to buy and gave very definitive details which helped me to select the final product. I had a phone number to contact a salesman to answer further questions (a real person) and that salesman provided the information I needed to proceed with the purchase. The experience was very clear with the sales person, who then referred me to the credit people to get started in completing the process. This stood out to me and gave me confidence that I was dealing with a knowledgeable and professional business.

Date of experience: March 29, 2019
Virginia
1 review
2 helpful votes
Follow Diane G.
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I am very impressed with the service and how nice the associate was that contacted me about an order. She was very helpful and I am so pleased with her service and how she did her best to accommodate me in anyway she could. I will recommend your site and service to everyone I talk to. THANK YOU
This is proof tracking of my order: http://www.vsxp.com/DesktopDefault.aspx?&tabid=77&_p=*******

Date of experience: March 20, 2019
Canada
1 review
3 helpful votes
Follow Nina T.
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It's a scam
March 17, 2019

All the negatives reviews in here are true, don't buy it from here. You will regret it. I fought with them for six months to get my money back. It's not worth it, wasting your time and energy

Date of experience: March 16, 2019
Virginia
1 review
3 helpful votes
Follow Valerie S.
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Because of Lisa my experience with SpaSalon.us has been awesome. She is every helpful and always reply to any request I have promptly. Thank you for the great customer service Lisa.

Date of experience: February 1, 2019
Virginia
1 review
2 helpful votes
Follow Hang T.
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Good company good customer service - I had buy 8 pedicure chair at spasalonus.
It is very good. I will buy at here for next order

Date of experience: January 18, 2019
Canada
1 review
1 helpful vote
Follow Hue h.
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I lot my money in this company. Order 04/2018, 06/2018 her name Lisa said my husband credit card doesn't work. I must to cancel order another place. And 07/2018 they withdraw money in my husband account. Call them they said fill form cancel, fill 4 time, they don't care. Call the bank, the bank said they said already sent the order. I must to pay to my husband account. Now 01/2019 call them the order still in spasalon.us they send email to me to sign the form to process this order- I hate this service there. Now I don't want to call them any more I agree to lost my momney, because I don't know what next any charges from this company.

Date of experience: January 16, 2019
Virginia
1 review
3 helpful votes
Follow Nancy A.
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Very happy that we found it.
Will do business with the company again in the future.
Thank you for your help.
http://www.spasalon.us/pedicure-chairs/cleo-gx-spa-pedicure-chair.html

Date of experience: November 30, 2018
Brazil
1 review
2 helpful votes
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Very user friendly. I also called and spoke to sales reps and they were super helpful and very pleasant to talk with.

Good price
Date of experience: November 23, 2018
Iowa
1 review
2 helpful votes
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Buyer Beware!
October 12, 2018

I placed a order for parts, they refused to ship it to our clients location and I was told they will only ship to the billing address on the credit card. I work for a large company and the billing address is over a thousand miles away and they aren't setup to receive and ship orders. Since they refused to ship to the location I requested I simply asked to cancel the order, they threatened to charge me a 20% restocking fee I refused to agree to this and they charged my credit card the full amount of the order without providing any goods or services.

Date of experience: October 12, 2018
California
1 review
1 helpful vote
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Great prices too!
October 10, 2018

My first order has gone smooth. I am excited to receive my canvas murals. I'm sure I will be come a valued customer. As I have many salons to buy for. Great prices too!

Date of experience: October 8, 2018

From the business

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spasalon.us
Lawrenceville, GA, United States