SouthtreeReviews 381

I ordered the collection package through a Living Social deal. Received the box to send my tapes to be converted within tge two weeks as promosed. Put the labels on each movie as instructed and carefully packaged them in the box. Put the return label on the box and gave it to my post office. This was on December 14. The post office gave it to FedEx smartpost on December 16 and my package has disappeared. These were my grandfather's home movies from the 1960s that were kept in climate controlled safe condition for iver 50 years. Now they are gone.

They lost a bunch of my pictures and after a few emails, they are no longer replying. If you value your photos, take them somewhere else.

Bought a sale they had right after Thanksgiving. The sale allowed me to get 3 of my VHS tapes turned into DVD's. I received the final product in mid February, and all the DVD's had tracking problems that the VHS tapes did not. Went back and forth a little bit with customer service and they gave me a refund. Overall, I waited almost 3 months and ended up right back where I started. They also use Fedex Smart Post which adds on another week basically because of how slow it is (2-3 days added each way). Very disappointed with my experience overall and will never try them again.

Also, be wary of their advertising. I bought this because in big lettering they said that the legacybox would be received by Christmas. This means that you will get the initial box to put your tapes in and send them by Christmas. Everything about this company is slimy - their marketing included.

Update: Be wary of really good reviews. Seems they come in bunches and they seem very fake.

Was attracted to their ad and sales price. Sent them a large order (50 plus VHS C) tapes for conversion. Given a 6-8 week turnover time and they advertised complete labeling of DVD's if given the information. All my tapes were specifically labeled. Never heard from them after initial correspondence that tapes were received. Their online status check never worked. Started to get concerned after the 8 week mark and never heard from them. Emailed them and got a response that they were working on it and would let me know when shipped. I explained that it was a gift and needed by a certain date. They rushed and shipped within a week, which was great. However, when I received, 90% of the DVD's were mislabeled. I spent hours watching them, relabeling and truthfully the finished product looks crappy now with a handwritten label over a crossed out incorrect label. Kind of embarrassed to hand off as a gift like this. I emailed them to see about getting some kind of credit back for the this mishap. All they offered was to send the DVD's back to them with the correct labels and they would re run and send back to me in two weeks. I didn't have that time and they wouldn't reimburse anything either. Very disappointed. WOULD NOT RECOMMEND THIS COMPANY! So many others out there... do yourself a favor and go elsewhere, even if it costs a little more. I guess you do get what you pay for. Quality of DVD's was poor too.

I sent Southtree four separate orders from March 2015 through April 2015. Just got a chance to start going through all of the DVD's I got back... Not good at all. Only one of the orders did not have a problem. I'm not talking about little problems; I'm taking about sending 20 tapes in and only getting 18 back, some not playing at all, getting someone else's videos... No doubt they will do what they can to fix it but I don't know how they are going to fix some of the problems.

I sent my tape in December, the only sound of my mother's voice I had left. Southtree received it on Dec 14... and promptly lost it. When I inquired about my tape in mid-January, I received a form response. Now that it has been well over a month, I still am only getting pat replies from the company. I have asked to speak with a manager but so far no luck. LOUSY customer service after a devastating loss! I wouldn't recommend sending them ANYTHING you truly cherish.

This is an interim review. I placed an order with Southtree on December 1st, 2015 for digital conversion of 15 tapes. After mailing the tapes in, I received a confirmation that they were received on December 11th. I spoke with them briefly in December to get a status and was assured that everything was going ahead on schedule. As of January 23rd, 2016 my project is listed as only "Sorted". I have offered to pay for the return of my tapes if the company is having any financial issues. I am waiting for a response but, frankly, I'm getting a little nervous. Full disclosure: I did not opt for the expedited service for an additional fee. My suggestion, tread with care if you are serious about using them.

Decided to use Southtree, saw a Groupon and gave it a try. Sent 10 tapes that to us are priceless but not our most treasured in case something happened to them. Southree did keep us up to date with tracking process, which I appreciated but like other customers, we received a sticker on 4 of our tapes stating "sorry... due to damage or age permanent tracking issues" which is BS! There wasn't anything wrong with our tapes before we sent them and as we're not professional videographers, there were blank segments between when we video taped. It seems as if they just stopped recording after one blank segment and didn't bother to look any further on the tape. Very disappointed - now looking into other options and companies.

Had two different orders. One for 6 VHS tapes that are about 30 years old. The next was for a small reel tape that was made from an AM radio station in 1968.
My experience with the two transactions was great. Southtree kept me informed of where in the process my tapes were. I liked that. My first order was for the VHS tapes. Considering the age of the tapes and the number of times they had been re-recorded I was very pleased with the way they came out. Some things were missing but I expected that because of the way the tapes had been carelessly stored. (Or was it just that I forgot what was on the tape?) The reel tape came out pretty good also. I have to admit that I was surprised.
I would recommend Southtree. They were great to work with and responded quickly when I had questions in the middle of the process. They made me feel like my order was important.
Mary

Saw an advertisement about south tree conversions of VHS tapes to disc format. I was very nervous to send my precious memories out in the mail to an unknown company that I have never tried before. Decided to leave an email discussing and confirming pricing. Slithered responded less than 1 day and reassured me that they would be the company to work with. They notified me every step of their process as to receipt, processing and timely shipping of the finished product. I received the box of my vsh tapes and new discs just in time for Christmas! Their work was so professional, each disc was in a separate envelope, labeled identical to each VHS tape. My sneak review of a few of them left me so excited to give this collection as a Christmas gift. Needless to say, when my family opened the box and I explained what they were holding, the entire family cried, even the teenagers who realized all their baby Christmas videos were included in this collection. Thank you Southtree! Getting my next batch ready to send out soon!