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Solutionreach Reviews Summary
Solutionreach is an all-in-one patient engagement software that automates reminders, insurance verification, forms, and payment to simplify healthcare operations. It helps reduce no-shows and boost revenue with automated recalls, appointment reminders, two-way texting, and more.
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I noticed that all of the bad reviews were written in poor English and I seriously doubt that all those doctors' offices employee illiterate employees. I have not tried Solution Reach yet, but these obviously fake reviews will not influence me.
Solution Reach salesperson told us about a scheduling feature that doesn't exist, and that it would be compatible with our other medical software. Neither of these are true, and we have been in contract for one year. The first few months they said they could fix the issue, of course they did not. Now the contract 'auto-renewed' and they are telling us we 'can't do anything about it unless we want to buy out at 20% off'. Our new rep, the original person that sold us the software was gone about a month in, laughed at us on the phone when we said we wanted to cancel the service. When we asked Kris P. About the services that we were promised, he laughed and told us they don't even offer those services. Horrible customer service.
Solution reach has been around for 17 years and was the innovator in patient relationship management. The office I worked at saw tremendous benefit from the reminders and web presence enhancement.
I noticed that there are several really bad reviews on this site about Solutionreach. What is funny is that Demandforce (a competitor) has had awful reviews until 7/24 - 7/25 when all of a sudden it received awesome reviews! Check the dates... the poor reviews about Solutionreach are the same dates as Demandforces good reviews. Coincidence? Hmmm, you decide
I signed up with them knowing it was a 2 year contract(which is already really long), but I was told I had 60 days to try it out first. Although I was told I had 60 days I had to give 30 days notice to not be locked in. Now I am in a contract that they will not let you of, and it also auto renews for 12 months after the first 2 years.
From the business
Take Control of your Patient Relationship Management with Custom Email, Voice & Text Appointment Reminders app, Recall, Surveys, Birthday Wishes & More! Solutionreach helps practices, improve patient relationships leading to higher retention and referr...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members