Comfy Pets Bed

I could not get in touch with them after I placed my order. I waited 4 weeks and then they sent me a WRONG color- gray instead white. I didn't get answer despite emailing them several times. No phone nr on a site...I wish I read these reviews, I would order from Amazon instead. Totally not worth it!
Don't waste your time and money! They have good advertising but HORRIBLE, NON-EXISTING Customer Service

Unlike others, I did receive my cat bed in a timely fashion but first off, the site is a mess - they have incorrect descriptions associated with pictures of items. After I ordered the bed, I realized this and reached out to make sure that I got the correct bed. To their credit they responded but it was a vague response that didn't reassure or indicate they understood what I was saying. Bed came and looked nothing like the picture (nor did it even match the incorrect description!) - not as deep as shown and there was a fabric accent around the top that wasn't pictured (it was pictured as an all-natural woven basket). While the natural weave portion seems sturdy, the fabric around the top is uneven with messy sewing. Still, my cat seems to like it so I'm going to keep it, esp since it sounds like it's a nightmare to try to do an exchange and I still may not get what the picture shows - just not worth the hassle.

HICE UN PEDIDO POR ERROR A LOS 5 MINUTOS ME DI CUENTA Y LO CANCELE. ENVIÉ EMAIL PARA AVISARLES Y NUNCA CONTESTARON. PERO SI SE SACARON EL DINERO Y NO RECIBÍ EL PEDIDO..

There's is no customer service. You will never get a response. I ordered a bed over a year ago and never received it. I've emailed every month and no responses. They finally responded a couple months later after first email and told me they would reship it. Never got it. They replied again months later stating they have never received any emails from me and that it was delivered and I had to show proof that it wasn't from post office. If you check tracking it doesn't show it was ever shipped so the post office can't look anything up. Since there is no phone number to call I contacted the Better Business Bureau and they were unable to get a response as well. Ive never given a bad review ever in my life but this is just unreal! I really do love the beds and just want my order! When you click the review button on order email it doesn't go anywhere. A live person to talk to would be nice.

Do not order from this company. It took almost 5 weeks to get the product. When I inquired after 3 and 4 weeks they never got back to me. I asked them to refund the shipping fee because it took twice as long to get here as they described on their site, but they refused. I ended up having to buy a bed on Amazon because my dog needed one. They have horrible customer service and said I had to pay to ship it back. Don't waste your money on their products. I am a teacher and believe in integrity, something this company lacks.

Don't buy from this co. Use PayPal or call your credit card co. I found out about this product on YouTube touting the product.

Bought a bed for my dog from Comfy Pets which was too small that I wanted to return and exchange for a larger size. Tried to call, email the company to return the bed. Sent numerous emails. Was never able to contact the company because they never answer the phone or return emails. Expensive bed that I donated to a pet place. So very disappointed. Really hope the BBB of New York does something about this fraud of a company.

Do not buy from this company. They will rip you off and if you try to contact them all you get is form letters. They are dishonest thieves. I hope at least I can help someone not to be deceived by this company.

I ordered a bed one size larger than recommended. The bed that came just fit and was not larger at all.
Bed are delivered vacuum packed and open a lot FLATTER than the web site photo shows.

I WOULD NOT BUY AGAIN. What makes you think your purchase would be any better. Look down the list all complaints. Doesn't that tell you something

DO NOT, I REPEAT DO NOT order from this company. I really wish I had done my research. I placed an order in Febuary and it has been sitting in Niagara Falls since March 7. When I contacted the company (can only do by email... NO PHONE NUMBER), they requested that I be patient. I have sent several emails, response always the same. They WILL NOT refund my money because it is in TRANSIT... eventhough they know it continues to sit in Niagara Falls.
SCAM! Don't fall for it like I did!

Terrible customer service. The clothes do not fit... not true to size. I ordered the bed for an 80 lb. Dog... the one I FINALLY received may, might, could fit a cocker spaniel. DO NOT ORDER FROM THEM!

I join the many other who have posted negative reviews. The ONLY contact I have been able to have with this company is when I placed the order on Feb 22nd. The date today is April 30th. I have never received the bed or had any reply to the multiple emails I have sent the company. There is no phone number listed for the online store or for what is supposedly a home office in New York. They apparently create a fake shipping number which I took to my post office. I was told the number was created but a product never received by the postal service to deliver. So a HUGE scam.

I filed a complaint with my credit card company today. They suspended the charge and are looking into this matter for me. They removed the payment from my account while investigating and If they cannot get a resolution from the company the charge will be permanently deleted.

My only receipt is via an email and I don't know how to create a jpeg from an email!

I ordered 2 beds for me and my sister dogs I been waiting since February still no beds. Everytime I email them they tell me about the mail moving slow. I ordered something from China around the same time I got that item within 2 weeks. When I look up my order number it's still sitting at their business from March 29. I want my money back.

I ordered two xs sized dog beds in Nov 2020 (based on the company's size table), they were too small but my dogs loved the beds. I spend $32 sending them back to Canada for an exchange and after 6 monthly emails and nearly $100 total spent, I have never received my exchanged beds. They likely re-sold the beds I paid for and paid to ship back. It takes them weeks to respond to each of my emails and always with an excuse as to why my replacement beds have yet to be shipped out. Get these same type of beds elsewhere - this company is a SCAM!

Never never never order from this company they will never send you a bed take your money and send you a fake tracking number they give no phone number and their response is programmed do not buy from this company they are fake it is a scam

I put in an order 2 months ago keep getting the same response will ship in 2 to 4 weeks they sent a tracking number not a valid number I asked for my money back no response this is the worst company my Dog deserve BETTER

The bed has been waiting for pick up by usps since March 30,2021.
I email them and just get canned response back. The bed was ordered March 1,2021. It is now April 10,2021.
If I could give zero stars I would.

Website claims processing is a couple days, then shipping is up to 10 days. I did not receive my item for 6 weeks. I tried canceling prior to shipping, but they were difficult to reach and would not respond. They finally responded via PayPal and said the item shipped when it had not.