Smilox.comReviews 30

I will never order from smilox.com aka SmileInc again. I ordered "Generic Extra Soft Toothbrush (compare to Nimbus)" and am COMPLETELY disappointed; they are at least medium in firmness and bear NO resemblance to Nimbus whatsoever. I planned to return them, then noticed at the bottom of the packing slip, "All sales are final. No returns or exchanges." This isn't how a legit company operates; it's some kind of sleazy scam operation.

They sent me a defective Rotadent. When I went to contact them I found there was no telephone number. I found one in their terms and conditions, but it is just accepts messages and then does not respond. One has to send a message to them on their website and then they do not respond. Then I reviewed their reviews and realized I should have checked them before doing business with Smilox. Not only did they send a defective product, but they conceal that if you buy from them, it voids the manufacturers' 4 year warranty. I had to dispute the charge. I imagine that happens to them a lot because they refer to a penalty for it in their one-sided, unreasonable terms and conditions.

I have not had problems with online purchases for 5 years so I let me guard down. Now I will not order from anywhere without checking the company's reviews.

I was mis-sold a flosser. I order one that cost £5.99 but this was substituted for one that cost £11.99. I already had the one they substituted and wanted the cheaper one.
They don't seem to have a system for returning items.

Since i first posted this Smilox have responded: " We will ship you a pre-paid return mailer. Please use the provided mailer to return the incorrect item you received.

We are sorry for this inconvenience."

I will let you know how I get on!

They have now said: "After reviewing your order for the return authorization we notice your order was shipped internationally. Therefore, we will refund your account for the full amount of your order."

Eventually a human response!

I have therefore amaended my rating.

Well, it has now been 18 days since I ordered my product through Smilox. They charged my card immediately but I haven't received my order. They requested that I give it a few more days and that they have not had a problem with USPS thus far. I cannot track my order as suggested by Smilox. I emailed them yesterday and told them if I didn't receive my order within a few days, I would call AX and stop payment. They did respond in a timely fashion apologizing and that they would send out again. I'm not sure if this is a stalling procedure or if they really will re-ship. Nothing should take this long!