SmartBuyGlasses CAReviews 143

I bought a Tom Ford glasses. It was shipped from Hong Kong. SmartBuyGlasses own many domains in many countries.
I compared it with my previous Tom Ford same model, similar, but I know it is a fake due to lower quality. Even the warranty card was not properly cut and the words were slanted. There is no way Tom Ford did such a lousy job. I complained to them, they insisted it's genuine despite crooked card and obvious lower quality frame. They asked me to ship back with my own money to China with tedious ways to ship back. I never bother. I read many reviews, they never get back anything after that shipped back or they were wasting their time in frustration because of very slow responses.

These glasses are knock offs. I had never heard of the company, but the site looked legit, so I bought a pair of Ray Ban's from Smartbuyglasses. Everything throughout the purchase and delivery went smoothly. On arrival, I inspected the glasses and found a number of differences between them and my last pair of authentic Ray Ban's. There is actually a list online that you can Google on how to tell if Ray Ban's (and I'm sure any glasses) are fake or not. Based on the list, and my own personal knowledge of Ray Ban's, these are fake, and here is a list of how I know:
1. The overall weight of the glasses - these ones were extremely light.
2. The lenses were plastic - Ray Ban lenses are (almost) always glass. I owned the exact pair before and the lenses were indeed glass.
3. There is no metal bar running the length of the side arms of the glasses - Ray Ban's have this
4. The "Ray Ban" logo on the side arms is raised. Authentic Ray Ban's have a logo that is flush with the rest of the arm.
5. There is no RB etching on the lens. Authentic Ray Ban's have this etching to help confirm authenticity.
So needless to say, I returned the glasses and received a full refund within a week. Everything about this whole transaction was great, I'm just not into paying top dollar for knock off's.

I had ordered for prescription sun glasses (Sinner Fury SISU-635) online from https://www.smartbuyglassess.ca. At the time of booking, there was no note on the website that said that the sunglasses being ordered are out of stock or discontinued from production by the manufacturer. A few days after the order was placed, I got an email stating that the sunglasses were out of stock and I'll have to wait for 1 to 4 weeks to get the sun glasses. A few days after this, I got another email stating that the sunglasses have been discontinued from production by the manufacturer. I finally decided to cancel my order after which I was told that I would get the refund credited with 7 working days. After 7 working days, I contacted them only to realize that the accounting department had made a mistake in the refund and that a fresh refund order had been generated. Not only did I did not get the desired product but I had to exchange several emails back and forth to get my refund without any compensation offered for all the lies told to me and delay in getting refund. Few questions that were left unanswered:
1. If the product is out of stock / discontinued from production why is the website inventory not updated to avoid misleading the customers?
2. Why is the accounting department so casual and careless about the customer service?
3. Why was no compensation given to me on account of points 2 and 2 above?

Last week I ordered 2 pairs of sun glasses from this website. After I placed the order I went on the internet checking if this company had bad reviews. This is how I got here! After reading all the bad reviews I decided to cancel my orders, I also contacted the manufacturer who produces the sun glasses I ordered asking if this company was an authorised seller of their products, the answer was "NO". So I kind of started panicking a bit. After 2 days they refunded my money. I ordered via PayPal. So I am not sure if the company sells original products but I can confirm that my money was returned on the spot.

If you know what the frames you're buying are supposed to be it's clear these are counterfeit. I was replacing a identical pair of glasses. The pair I replaced clearly had country of origin on them (Italy), the pair they sent actually had it scratched off (are you kidding me, no) but you could still read China... But someone actually scratched it off, Yes I sent this vendor a pick of it, their looking into it, never heard back a thing...

Doesn't anyone else wonder why a company from the UK is selling glasses supposedly MFG in Europe or America and amazingly everything comes from, you guessed it, China aka Hong Kong...

If you think for a second you are getting original frames, you are mistaken. The lenses are also not of very good quality.

Company expects you to pay for returns half way around the world (Hong Kong), if / when you can actually get them to respond (numerous attempts it takes), gee I wonder why their being sent back to China as well...

To make matters even worse, they clearly advertise as being authorized dealers, I can assure you they are not for at least Nike, I called and asked NIke, Nope, not at all...

Fake, Fake, Fake - If you buy from them you are supporting the global counterfeit business.

Lesson Learned...

I ordered bifocal sunglasses. These bifocal lens doesn't work properly. I'can't see correctly with. Smartbuyglasses categorically refused to refund me. Lately I've replaced the defective lens by the good ones. The optician told me there were a lot of distorsion in these very low quality lenses. The inner surface of lenses were polished as a mirror. It was unbearable under the sun

Ordered a pair of Ray Ban sunglasses from this website.
Delivery was received from Hong Kong and the sunglasses were not authentic, but a very clever copy. I imagine that there a many customers that don't realize they've been sold cheap knock-off products for the price of the genuine article.

Following delivery I received an email asking for a review of the product. Hmmm.

After reading many online posts re this company I'm doubtful that I'll see my money back or the genuine article, only run-arounds.

I should have been suspicious when they asked for identity verification at the time of purchase.

People have speculated as to the validity of this company as well as the authenticity of what they sell. Well, I ordered in stock Maui Jim Red Sands for $249 CAD on October 21st that were shipped from their Hong Kong origination center and just received them today October 25th in St. John's, NL, Canada. They are the real deal and exactly what I wanted, having just returned from Florida, where the identical pair were $229 USD. I have the same bronze lens Haleakala's just purchased in Florida and the vision is identical. Thank you smartbuyglasses.ca!

Like so many other reveiws that I have read I got screwed over SmartBuyGlasses.com. Items appear and are advertised online as being in stock. First they sent an email confriming my order on 10/9, On 10/16 they send me an email stated that my order has been confirmed to be instock and will be shiped within 5-9 buisness days. On 10/22 they send another email informing me that my order is not in stock and ould take another 1-2 weeks before they receive them. WTF! I am now going back and forth jumping through hoops trying to gt them to refund my money and cancel the order. SAVE YOURSELF THE TROUBLE AND DO BUISNESS SOMEWHERE ELSE!