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Slingshot has a rating of 1.3 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Slingshot most frequently mention and customer service. Slingshot ranks 219th among Internet Service Provider sites.
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Went with Ultra fast Slingshot and had crap speed for two years, was even slower than pre-ultra fast fibre, basically had to install extender as location of router didn't reach office. Since called about speed problems every six months I could hardly write and email after 3pm each day as I work from home. Slingshot made me switch channels every time to a channel with less users apparently... Speed increases very tempary. Have now changed provider. Not recommended!
ABSOLUTELY the worst decision ever to move from Spark to Slingshot, to say that dial up is quicker than what I have currently is an understatement. We have fibra however, the speed check I did came back with the following speeds - 0.77Mpbs download and 0.15Mpbs upload... its 2021 ffs! Have emailed and called the slingshot team, they continue to send me troubleshooting tips that do not help! I want out of this contract but it will cost me $250. I've NEVER had this issue with any other provider and i've been with both Vodafone and Spark over the years.DO NOT CHANGE PROVIDERS! Save yourself the hassle and headache.
I made a huge mistake in joining Slingshot. At first when I asked a question I got super fast response, then once I joined, the customer service just stopped. I have made a huge mistake and signed for a year so now I have 50 weeks to go, and I am already ticking off the days. If you are thinking of changing your broadband, don't go to Slingshot. There are so many to choose from, take Slingshot off the list immediately!
Slingshot has the worst customer service, stay away from them! I was with Spark and zero issues for years, then had the brilliant idea of switching to Slingshot and the experience has been really negative.
When you call them they promise to call you back with a solution and that doesn't happen, they keep charging you for their best service and the speed is no where near and when you call their customer service you often find rude staff, no helpful at all.
And then you have the no-dramas clause which is pure rubbish, they won't let you go without paying an Early termination fee, I see no point on the clause then.
Terrible experience, do something from your own sanity and stay away from them.
Really regret joining slingshot, they promise you all good things and deliver none. I have been complaining of slow internet for months and emailed few times, tried calling and hanging on phone for minutes but still they dont seem to care much. I am just waiting for my contract to be over as their so called ultra fast internet via fibre is no way close to a basic internet.
We have had an outage in our st for over a week. After a survey was taking from neighbour Slingshot are the only company who will not supply mobile data to their customers while we wait for it to still be fixed and would like to charge for 1 GB $12. Absolutely shocking and expected better service from a kiwi company. Vodafone has honoured their customers and supplied 100 GB to my neighbour and all I was asking for from Slingstinge was a few GB to get us through the outage.
Currently looking at changing providers after this terrible service. No help or care whatsoever
One of the things that I was always looking for online has something to do with providers of communication services. I want those that provide cheap but reliable services. When thinking of a better telecommunication company in New Zealand one name always comes to mind as I have seen and this is the industry entity named as SlingShot.
Serving the country for almost eighteen years, this budget-friendly Telco offer the most reliable and cost-effective services in terms of internet, mobile and fixed lines. You can simply call the company's toll free number or send an inquiry online to customize a service package for your home.
My friends tried its bundled set of services in NZ and so far they loved all the benefits they are getting from it. Are you interested to avail of their services now? Just follow my lead and visit their web pages too!
Joined slingshot about 8 mounths ago. First problem was it took 5 weeks to get conection, second problem they started to charge me within a week for no service. After a couple of months the speed dropped to dial up speed. Their suggestion that i go a buy a new lead to bypass the filter, did this with no result.
Next suggestion is i borrow a modem and try that, i reminded them that i was using a modem that they supplied and they should replace it. No chance!
So i've put up with their crap service ever since, i have 4 months left on my contract and will never recomend them to anyone. You have being warned!
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