Sling TVReviews 531

The worth of a service organization is behaviour when things go wrong. On 5/10/23 sling had an outage that crossed the nation. Sling uses social media for customer service of all things, they acted like it was a normal day, posting about their great programming and live games to watch. Not once did the acknowledge the existing problem. Sling, as a corporation, has the no respect for its customers. I will be canceling my service as soon as this month is done. If you don't mind BAD customer service then spend your hard earned money here. If I could give ZERO stars I would.

Has buffering issues from time to time. But for the last two days, it's worse - blank blue screen when trying to go there, until it finally puts up an error message. Website: same story.

Sling owned by failing DISH is not worth the money. Not even at half off for the month trial. Bought a month to watch NBA playoffs and nothing but trouble, stalls, drops, "not authorized" errors. What a joke this service is

1/2 price trial for 30 days has to be prepaid but is not refundable. Your satisfaction is NEVER guaranteed
so Dish gets your $$ and you get to negoiate with th

Understanding that sling is based on networks that pay. They have to many commercials, longer then the show it self.

I've had Sling for several years. The payment is posted as Amazon Pay then to my credit card. In April I noticed my bill had increased without notifying me of rate hike. The customer service person (csr) told me I had added channels in February 2023 to include Portuguese channels. Don't speak or read Portuguese nor do I know anyone that does. The csr said I had been hacked and it was my fault that I use a public WIFI. My accounts including Sling are only accessed through my home via my iPad or laptop which never leave home. Refused to give me credit for the 2 months the Portuguese channels were on the account. Csr wanted me to believe that someone got through my motion detection cameras undetected, disabled my alarm system, got past my Doberman, got into my locked safe to get the passwords for my iPad, laptop and account passwords. Then got out undetected. I had called Sling in early February when I started seeing some Middle Eastern advertisements and no mention of the addition of the Portuguese channels. After being belittled by the CSR I found that Sling had been hacked. I filed a dispute with my credit card company. Sling then went and issued a disconnect of my service effective April 29th 2023. Again, called Sling April 5th 2023 where I was assured that no service interruption. Today I see the credit card company reversed my credit as the Sling claimed I had never informed them to cancel. Service was not cancelled by me I only disputed the Portuguese channels. Called Sling again where I was informed to call Amazon as they cancelled it. Not true. Called Sling again where I was informed billing had issued the disconnect and no way to stop service from being disconnected on the 29th. Multiple phone calls and hours on the phone. Csr refused to let me speak to someone else. Please note the CSRs are in the Philippines and English is not their native language. It is sometimes difficult to understand them.

Sling has a decent selection of channels, but if anything goes wrong with the login or a TV error shows on the screen it is difficult to find a solution to the problem. The "chat" feature is absolutely useless, there is no feedback capability whatsoever. This is the second time I have tried Sling and it will probably be my last.

Mostly sling tv works. Occasionally, it goes off the rails and just tells you it can't connect (this is not a wifi issue). The recording feature is awful. I record Struggle Meals and it routinely cuts out half way through the show and starts when at the end of another episode. The biggest bonus of I get NBC. If it weren't for that, I would go to Philo.

I signed up for the 7 day free trial and cancelled after one day because it was not what we needed. I was charged $40 despite cancellation. I spent over an hour talking to customer service, who unapologetically explained they have a "no refunds" policy, with no exceptions.

This clearly is not a successful business model and I'd be extremely wary of ever signing up for a service who has a policy like this. It's also incredibly difficult reaching customer service.

They have incompetent people in their customer support thinking that the consumer doesn't know how to operate the system

My account was hacked and charged for an extra subscription. I went in an unsubscribed immediately but was still charged until the end of the month. Customer service told me they don't do any refunds even if you were hacked because they are a prepaid service. Don't use sling!

I have had my Sling sub for several years now and been pretty satisfied until recently. I am not sure if it is Dish taking it over or what, but it has become increasingly difficult to make changes to my account. I am in the process now of canceling my add on Sports sub because there isn't really anything I am interested in watching on that addon right now. You are supposed to be able to change your addons or add to them on the site, but there is no option when you go to the addon section to cut that package. Trying to get anyone to help you is a maze of chat bot gibberish and or long waits for a human on chat. Their live chat is a never ending wait. See attached image, the live chat refreshed every 5 minutes with a message saying it would be a 20 minute wait. Forget calling the number listed on Google, you get a DishTV recording and no option for Sling. I was able to finally find another number for Sling itself, but when I call I get a recording that nobody is available to help. I am probably going to go to YouTube TV, they have local TV options and all of the channels I want that I can get on Sling. Ridiculous.

Had nothing but problems with this service. Zero customer service help and we tried over and over again to call. All you get is electronic voice response then hung up on

I canceled my service back in January I have now been charged for 2 more months for a product I'm not using I contacted them today and they told me I never canceled and that they don't do refunds so I won't be charged next month what bull $#*!

We had gotten it to watch the super bowl. Only problem is that you could only watch it the next day after it aired... Then, Good luck on getting a hold of customer service to o cancel your subscription! I was on hold to
2 separate times with no answer. So now I'm paying for another month of something we don't use

I purchased a Sling gift card from Amazon and tried to redeem it, but the Sling system said the card was redeemed. I reached out to Amazon and Sling and no one refunded my money. I waited a month and purchased another gift card for Sling from Amazon and there was no place for me to even type in to redeem the gift card. I was on hold for 30 plus minutes for Sling to tell me that I could not watch until the next day due to cyber technicalities. My son was in the division 2 NAIA championship and I could not even watch him. Sling's service is horrible.

I have had sling for 4 years and although I do not watch it I continued to allow them to bill me. I have finally decided that I will not continue to pay $40.00 for a service that i do not want or use, so I have decided to cancel my subscription. It have been 2 months and I am still being charged. I continuously try to cancel and yet it doesn't allow me to although the first time I did it they said that it was canceled but did not send a cancellation email. So I continue to try again with no avail, online I try with this chat and this is just a way to stop you from canceling because it does not help. You can never talk to a real person and yet they continue to take my money. At this point I will call it stealing. Please be careful and do your research before getting into this company. And please cancel my subscription!

The service is okay, except for the dvr option. Even though we've paid extra for the dvr option, we cannot fast forward through the commercials - so annoying! Contacting customer service was useless.