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The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.
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I think it offers a lot, for the price. It has good content, lots of on-demand options and the 50 hours of free recording are fine for me. But I have lots of loading issues. And I recorded a preseason game, that kept replaying on NFL Network but, when I tried to watch the recording, it was supposedly blacked out in my area. And I was watching a show that I had recorded and, right in the middle of an interview, the screen went black, with no sound. When I fast forwarded it, I could see the interview in the small screen. 20 minutes of the 60 minute show were like that! And the fact that you can't fast forward through commercials, when you're behind, is infuriating. I also hate that it no longer works with VPNs. That sucks because when I'm in my second home(Madagascar) I like to still be able to see my favorite MSNBC shows. For some reason, you're not allowed to watch American broadcasts there. I guess I won't be able to keep it, when I move there. For all the bad, there is still a lot of good.
After finally getting a human for a live interaction instead of the chat I was disconnected from I was beyond disbelief. Do NOt subscribe or resubscribe. I merely resubscribed to blue with Discovery + added. My bank account was charged a recurring payment of $199.00. Alise (the real human voice I interacted with told me the $199.00 was a promotional 6 month package I signed up for and it includes sports (I watch zero sports. None, nada, zilch.) To top it off she said the charge is nonreversible as it was a promotional. It will be renewed Feb 2024 and I get to play the came of hoping to unsubscibe and cross my fingers they don't rebill me. Ditto on the Discovery + package. DO NOT SUBSCRIBE OR RESUBSCRIBE TO SLING PERIOD. Had been very happy with Sling before. They make it impossible to cancel or change. Billing absolutely sucks.
Absolutely do not use these guys. They are a complete $#*!show of a company. Tick Tock Tick Tock…that's the sound of you going out of business soon.
Horrible service for football fans. They didn't have any cbs channels even though they advertise like their program is good for sports. I couldn't get a refund even though I only used it one day. 0/10
I subscribed to get coverage of Denver Broncos. Then they told me because a game is carried by CBS, they won't carry that game. I bought both Orange and Blue packages, and paid for the extra Sports package. They wouldn't agree to refund my subscription money when I cancelled. I had just cancelled Hulu to subscribe to Sling because they were less expensive - what a mistake!
Signed up for blue/orange PLUS an additional $20 for ncaa football... tried to play the mizzou game upstairs while my husband watched it downstairs and it kept kicking me out. So I turned on the FSU game. It kicked me out. Called customer service and they smugly said "yep, you can't do that it clearly said that when you signed up" but it didn't state that at all. They also won't refund you. I'll be reporting this to the FTC and BBB.
I ordered sling on 9-12-23, online when I signed up the computer said I would be charged 27.50 immediately and 55.00 on 10-11-23. Instead they took $55 out of my card on 9-12. I called and told them their error, of course it's another country I'm calling, talked to two people they only would read a script, saying no refund and I would have service a month. They claim I was existing customer because I used 7 day trial a year and a half ago. Not I tried it one day. I deleted their app immediately and am now disputing through my bank.
I have been misled to believe that I would have access to football however without my local channels I cannot access even the most basic footballs games available. The customer service is nonexistent. The website states that free OTA are available but are not actually available. This is misleading and clearly an attempt to mislead the consumer. Because I paid in advance for a package to provide me with a season worth of football I cannot get any money back and Sling has succeeded in stealing from me.
Not only did sling restart every two seconds they blamed my internet. None of the other streaming services have the issue. What was move annoying is that I feel scammed. Sling is selling customer free tv. What I mean by this is nick jr for example they use Pluto TV what is Free. A lot of there channels nosey for example that come free with every Samsung tv also for free
Horrible customer service I'm deleting the app from my tv for something more useful I wish I could give a zero because I would
Purchased for the football season. I purchased orange and blue option with the sports package. I paid upfront for the season. That was my mistake. Within one week I was unable to pick up the NFL games I wanted to watch. I had to use Paramount + to access one of the games. I was not issued a refund after determine I did not want the service after 1 week. Now I'm stuck with it for the rest of the season. Terrible customer service and football selections of football are minimal. College football selection is no better.
When I called to order sling, I was told I'd be able to watch the University of Michigan football in my area. Sign up, and wouldn't you know it's nowhere to be found. I called and said hey, you guys told me I would be able to watch it and they said sorry no refunds. I am so so frustrated. And they honestly could care less about your complaints.
Worst streaming service ever! Borderline scam. Customer service literally told me " sorry, nothing more we can do...we will start a ticket & you will be contacted via email".crickets... I have screaming fast & stable fiber internet.
I wish I would have read reviews before signing up for a 5 month "deal". I assumed I would be able to see my team (Ohio State) since the advertisement was for college football. Ohio State is a well recognized brand but almost none of their games are available. 1 on big ten network. The local channels also cannot be streamed in my zip code for some other inexplicable reason. The process should include a way to indicate what you want to watch and you should be able to see if it is a match.
You have 0 contact support you advertise offering big sports games on your channels yet play something completely different. Always on a channel you don't have, always another "package" you need to add on. This is a joke and I do not know how you have not been sued or burnt down. You are terrible service and will probably scam 1,000 more people as I type this so congrats on being a scum company and smile atleast you got this payment.
Lost all local…paid so I could get nbc and fox.nowhere to be found…selection of channels is terrible…will never subscribe again…glad I only got for a month at half off
Constantly goes down. Seems to happen on holidays. Customer service is useless. Extremely rude. Asked about a credit on my bill, said there is not a memo on a credit and hung up on me. Unbelievable.
Realized within the first day that Sling TV is a scam from hell. I have excellent internet connection, and yet, Sling TV still won't play for longer than a few seconds without booting. A common error is "21-51, we're sorry! LOOKS LIKE WE'RE HAVING TROUBLE LOADING... Someone needs to hold them accountable. They also won't refund you because they hide behind the subscription clause bull$#*!. Trust me, stay far far far away from Sling TV. You will be so disappointed if you don't.
If you think you are going to watch football do not purchased they say you can watch football but no they don't have any station for that and they won't refund your money for miss leading it is Sunday and not one NFL game I can watch
I am dissatisfied, when I visit sling app I feel like it does not really want me there. Every time I watch a partial program the app puts partial programs to finish when I return. Where is the content of new streaming programs? Hard to navigate and super clunky all arround.
I give sling 2 stars
Answer: They are rip offs fir real. I think everyone shpikd ban together gor a class action suit.
Answer: Go with your gut on this one. Click away from Sling
Answer: Don't even waste your time on sling. Don't know where you live, but there are so many more options today than there was say 5-10 years ago. Look around.
Answer: The ROKU rocks! Just avoid SLING TV at all costs. When they rip people off the FCC will not make them give you the money they owe you. The FCC just says We received your complaint and you should be hearing from SLING. What a joke! I am out $50.00, because SLING told me they were only taking major credit cards or the SLING cards. I purchased 2 $25.00 SLING cards to pay my $40.00 bill. The cards only come in $25.00 amounts. It would not take them. I called and called and got different CS agents. The cards would not go through. I got all kinds of reasons the cards were not working. I finally dropped SLING and went back to Spectrum. Something I vowed to never do. The day I called SLING to tell them I no longer wanted their service, and to tell them why I was unhappy the CS agent told me that the cards only work on the bill due date. Blah blah blah. I dontt know what happened with SLING. The service was great for a long time. Then they went to those stupid cards that would not work.
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