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The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.
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Horrible, and it's not my connection. Netflix, Discovery plus, Hulu, prime video and YouTube all do just fine with playback and pause. For some reason Sling just cannot get their hands on whatever platform tech their competitors have. For example I tape NBA games. I pause it to get a bite to eat and sling apparently doesn't know how to bookmark where I left off and when I press play again it jumps to live ruining my game and and defeating the purpose of DVR. This happens routinely. Pause and playback work perfectly fine on the previously mentioned streaming platforms. I'm ready and actively looking for a better alternative. I've been too patient for six years with sling and they still can't get their sh$? Together.
Horrible horrible horrible user interface. Worst picture quality, terrible dvr can't rewind can't forward. No local channel. Only one steaming just so bad experience
If one compare this sling service against youtubetv they will know how bad alive is compared to other steaming services
Don't waste a single penny on this pos. Cancel before any free tryout period
Worst service i ever had and i thought i already had the worst. Will cancel and crawling back to my cable company
Embarrassed to admit I've had sling two years. I got it for ESPN and History channel. Today, ESPN repeats all episodes, history channel blows, and sling relies on Wipeout to hook me (seriously, John sena?) The rest of the channels are absolutely horrible and they put all 35 NBA channels on there to entice me. I hate pro basketball and the whiny athletes of today. I got sucked in at a cheap rate and like anything else, I got what I paid for. I refuse to pay xfinity their ridiculous price but hope to replace sling VERY soon. It sucks.
The interface is choppy at best and doesn't go more then 5 min with out the screen blacking out. I tried 3 times to cancel and they didn't. I finally had to call and the $#*!er josh just sat there like a moron and said he couldn't refund my money. I had to call my credit card company to dispute the charges. I wasted $90 for this piss poor service. Bunch of crooks.
I signed up in January to a deal of getting a free antenna if I stayed with Sling for at least 2 months. I just found out that I've been overcharged by $30 in March and April because according to them I created 2 accounts when I signed up to the "deal" and now they only want to give me a partial refund. I really hate when companies like this one rip people off!
There is not a night during prime time that the signal cuts out on major network NBC. Never resolved only getting worst. Not my network in the house it's business fast it is the transmission. Ruins the programing makes you avoid watching.
Sling attracts customers with false promises... it says once you have Sony Liv u will have access to all exclusive web originals on the channel... however that is not true... they take that away post 1 week... i am damn sure if had taken one of their expensive packages they would have come back... these guys are liars and scammers... i can only pray they go in losses.
First of all they have too many commercials! I counted 14 commercials the first ad break, the second one and the rest of the breaks throughout one show had 13 commercials each!. Come on! The remote is awful! You can't pause while watching tv; it pauses for a second then continues playing. Trying to rewind is annoying because you can't rewind during commercials, and if you fast-forward it suddenly goes to the end of the show. The remote has a mind of it's own. Right now I'm watching a tv show and the commercials are playing and the show is somehow rewinding at the same time, but yet I can't rewind past a commercial... Sling needs to hire more experienced programmers. I plan on canceling Sling.
Sling never worked, so I cancelled. Apparently, cancelling is rather sketchy because one of their FAQs is about being billed after cancelling. Talked to a supervisor in customer support and found out refunds are not something Sling does. So, irresponsible company with a product that needs specific requirements, buggy billing software, and a no refunds for lack of service policy.
This UI is horrible, this is not user friendly AT ALL. I have used Hulu Live, Fubo and YouTube TV and this definitely does not compare. It is clunky, harder to navigate and is slow when you push buttons there is a delay before it reacts I am using it on a Roku, (my internet speeds are 320 down and 29.2 up so it isn't that) the DVR isn't recording things I have entered. I thought I might switch to this to save some money but I don't think I have the patience to use this subpar service especially after the rate increase sling just had. I truly feel cheated paying $10 bucks for this, I wasn't joking in the headline. I used sling over a year ago and quit because it was horrible, I figured they may have cleaned things up (clunky dvr, and garbage UI) and were now a premium service since how they charge a premium price, boy was I wrong. I can't wait to get rid of it, I wished I would have only signed up for a 7 day trial because I probably won't use it and can't wait to get rid of it! I would rather have free Pluto than this, it doesn't have dvr but has a better UI and is lots easier to navigate and it is free. Pitiful
They have tons of bugs but the main ones, especially for watching sports:
1. Many games are missing the end or beginning. I understand that some games get longer than expected, but can; t they assign someone to readjust the actual play time? There are only few games a day at the most, and there is one recording for everyone (you cannot choose to add 30min like you can do with a normal DVR, only Sling can). A lot of games stop few minutes before the end at the cliff hanger.
2. On replayed games, Sling replaces the commercial with their own, and sometimes big chunks of the game are missing. Not only the commercial run over, they stitch it back missing entire drives and scoring plays in football. After the commercials are done, the scores are completely different.
3. On some channels, like comedy central, the Sling commercial start in the middle of the scene. And to make it worse, it resumes not at the same point, making it impossible to watch.
4. Some recordings will just not play. As a sports fan, I had to pay other subscriptions in order to see the same content that appears on my sling dvr, but won't play.
I had a monthly subscription, which I cancelled online. However, I was still charged for the next month. When I called customer support, I was told that the subscription will be cancelled from next month and they can not refund my money already charged.
I signed up to watch football. They simply do not have any live football accept MAYBE one game a week Monday or Thursday night if your lucky. EXTREMELY rude Employees. THERES A REASON THEY HAVE SO MANY BAD REVIEWS... BE WARE!
Sling slammed me into their premium package and refused refund when discovered. I usually sign up for them each fall for college football games, and in the past have been fine with their services ($30/mo "guaranteed price"). However this time around they slammed me into a premium package that included starz, showtime, and epix, all of which I didn't want and didn't sign up for. Once I got my bank statement showing double the amount per month, I chatted with them on their site (you can't call them) and talked with a manager and they flat out REFUSED to refund. I canceled and will NEVER use them again! Customers BEWARE!
Sadly Sling and its online DVR are seriously flawed, I will highlight just 2 of the problems to keep this succinct, for one the preview you are given if you hover over the play bar is wrong, it will show a previous program and when you click to go forward or backward there is no linearity to the tool, one centimeter can be 2 hours going back but 2 minutes going forward. Trying to watch a sporting event on Fox Sports is hideous, you will miss the beginning of any game you record because the games are packed too tightly together with no room for overlap. Instead of being able to sit down and watch a game, you have to search for the earliest part not overlapped by overtime. When I get a service to specifically watch a game and most of that game is not broadcast I have a hard time justifying $70 a month.
All I want is CNN, Fox News, ESPN, and ESPN2. It's $45 to get all those channels as it requires the blue and orange bundle. If they change this it's a 5/5 review from me. The service is great, but so long as it lacks flexibility I may as well just go with standard cable. I hope sling corrects this and I can become a life long, loyal customer.
Thanks for considering my complaint and please do not respond with "we have contract restrictions." I know this and don't want to be condescended to. I hope you can solve these contract problems and make your product worth while.
Kudos to what you have accomplished so far. Keep sticking it to these criminal cable company's. Cheers.
Best,
Daniel
Absolutely the worst. Have had this for 3 months and it's been terrible the whole time. Stops streaming multiple times throughout any given show. If commercials have not been programmed into that show, many times it goes to "black" during the period of time the commercials should have been running in that time slot. You can't pause commercials. If you pause the actual show for more than 5 minutes it will not start back up at the same point you paused it at, and you have to start all over at the beginning. You can, admittedly, then fast-forward but it only allows fast-forwarding through the show segments, not through the commercial segments, so you have to watch those commercials (or black screen) all over yet again. We're slinging this as far away as possible today and, though it will cost more, going with a much better service.
Great channel line-up. Terrible connections. Delayed access occurs frequently. Must wait for minutes for selected channel to turn on.
Answer: They are rip offs fir real. I think everyone shpikd ban together gor a class action suit.
Answer: Go with your gut on this one. Click away from Sling
Answer: Don't even waste your time on sling. Don't know where you live, but there are so many more options today than there was say 5-10 years ago. Look around.
Answer: The ROKU rocks! Just avoid SLING TV at all costs. When they rip people off the FCC will not make them give you the money they owe you. The FCC just says We received your complaint and you should be hearing from SLING. What a joke! I am out $50.00, because SLING told me they were only taking major credit cards or the SLING cards. I purchased 2 $25.00 SLING cards to pay my $40.00 bill. The cards only come in $25.00 amounts. It would not take them. I called and called and got different CS agents. The cards would not go through. I got all kinds of reasons the cards were not working. I finally dropped SLING and went back to Spectrum. Something I vowed to never do. The day I called SLING to tell them I no longer wanted their service, and to tell them why I was unhappy the CS agent told me that the cards only work on the bill due date. Blah blah blah. I dontt know what happened with SLING. The service was great for a long time. Then they went to those stupid cards that would not work.
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